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Audi Burlington
Burlington, MA
3,114 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,114 reviews
March 17, 2024
Professional. Accommodating. Stands behind their product and money back guarantee. I have leased, bought and returned a car for my money back (issue out of their c Accommodating. Stands behind their product and money back guarantee. I have leased, bought and returned a car for my money back (issue out of their control). Highly recommend. More
by andileesimpson
Employees Worked With
March 16, 2024
It was a pleasure to work with Pedro when purchasing our new allroad. Pedro was professional, personable, and honest with us. The car we wanted was on its way to the dealership from Europe, so he could on new allroad. Pedro was professional, personable, and honest with us. The car we wanted was on its way to the dealership from Europe, so he could only estimate when the car would arrive. While we waited for the car to arrive, Pedro answered any queries we had quickly. I would work with Pedro again when buying another car. More
by Janet
Employees Worked With
March 15, 2024
Always high level of service, Anthony, Dat, Javier always take care of my car, excellent team take care of my car, excellent team More
by Mario Hernandez
March 15, 2024
Great experience, communicated very well and worked to meet my timeline and be sure I was happy meet my timeline and be sure I was happy More
by Bhs2004
Employees Worked With
March 12, 2024
Their service is prompt and courteous. Work is completed when promised and within estimated cost. Cappuccino machine in waiting room is awesome. Work is completed when promised and within estimated cost. Cappuccino machine in waiting room is awesome. More
by canter.m
March 12, 2024
We worked with Nate to purchase our new vehicle and he and the team at Audi Burlington made it a seamless and pleasant experience. Nate was very knowledgeable and made us feel comfortable. He was highly c and the team at Audi Burlington made it a seamless and pleasant experience. Nate was very knowledgeable and made us feel comfortable. He was highly communicative yet never pushed us at all, and was honest and fair. It was a pleasure working with Nate and the team, and we absolutely love our new car- we may be customers for life! More
by Narissa S
March 11, 2024
My car has been in service for two weeks, and despite multiple attempts to reach the service representative via text and calls, I have received no response. Today, after my second call, the guest experts multiple attempts to reach the service representative via text and calls, I have received no response. Today, after my second call, the guest experts asked for my information and informed me that the car is done. However, the lack of proactive communication regarding the completion of the service is disappointing. This experience reflects a significant lapse in customer service. More
by Lulu21
Employees Worked With
March 09, 2024
Service was great. Jim was responsive and sent a video update of the work. Overall excellent Jim was responsive and sent a video update of the work. Overall excellent More
by a_reppucci
Employees Worked With
March 09, 2024
Very nice workers and quick diagnostic! I was expecting to pick up my car the next day but they got out same day! I was expecting to pick up my car the next day but they got out same day! More
by danaelizabet10
Employees Worked With
March 08, 2024
Excellent service. Loaner available immediately. Jim was on top of the service. Video review is great add on Loaner available immediately. Jim was on top of the service. Video review is great add on More
by rickloughlin1
Employees Worked With
