Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Burlington
Burlington, MA
3,118 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,118 reviews
November 21, 2024
Bought an SQ7 recently and the buying experience with Pedro was great. Came from out of state and he was easy to work with. Even drove my car up for me the day after purchase. Overall made it a smooth ex Pedro was great. Came from out of state and he was easy to work with. Even drove my car up for me the day after purchase. Overall made it a smooth experience. Currently working with their service team to rectify a few issues that should have been caught. Once fixed I will update to a 5 star review. More
by nino.esile
November 20, 2024
They only had 1 business manager on to assist assist with financial loan process. First day on a Saturday after an hour they said they would try again on Monday having challenges with the bank Monday I sent financial loan process. First day on a Saturday after an hour they said they would try again on Monday having challenges with the bank Monday I sent the paperwork they had requested. Waited all day didn’t hear back from anybody so I called and was told the Business manager, I was to meet with was off that day an hour later I got a call from him and he said he was working and was there, but it was too late to come in. He was off but told me to come back. Anybody could help me just to call first I mentioned I’d be there about five or 6 o’clock. I called at 4:30 was told not to come in. It’s too busy, fourth day Tuesday I get there for my appointment between five and 530 and they told me to wait finally at 7:10 he was able to see me. At that point, it took 15 minutes to complete my paperwork. Very frustrating thank God for my sales person. Jay is very helpful. Sat with me for most of the time, the floor manager gave me $500 off for all Confusion in my patience More
by marksapienza1961
November 16, 2024
Best service department going always going the extra mile service advisor knowing and helpful tech team experts service advisor knowing and helpful tech team experts More
by bellbr8
Employees Worked With
Other Employees :
Service guy that coordinated delivery of serviced vehicle
November 16, 2024
Excellent service, as I've come to expect. On time and everything was explained to me. On time and everything was explained to me. More
by Kristina C
Employees Worked With
November 15, 2024
Good service from salesperson . Documents were done timely. Salesperson assisted me all the way to the process Documents were done timely. Salesperson assisted me all the way to the process More
by pierresterlin
Employees Worked With
November 15, 2024
My service advisor, Anthony, was excellent! He was knowledgeable, listened to my needs, and provided me with information I needed. He was knowledgeable, listened to my needs, and provided me with information I needed. More
by Naj
Employees Worked With
November 14, 2024
Anthony in the service department has always been the best person I have ever worked with. He is responsive and a very professional person. best person I have ever worked with. He is responsive and a very professional person. More
by ruthbender20
Employees Worked With
November 12, 2024
Audi Burlington is a great dealership. Communication is clear and concise, the staff is friendly and accommodating, and the technicians are skilled and knowledgeable. Overall great service Communication is clear and concise, the staff is friendly and accommodating, and the technicians are skilled and knowledgeable. Overall great service! More
by Tim
Employees Worked With
November 11, 2024
It was a very positive sales experience! My salesperson, Ruzhena, was knowledgeable, pleasant, efficient, and customer focused throughout the whole process. I never felt pressured only the d My salesperson, Ruzhena, was knowledgeable, pleasant, efficient, and customer focused throughout the whole process. I never felt pressured only the desire for me to be pleased and accommodated with my needs and wishes. Everyone else on the extended team was also helpful, friendly, and made me excited to become part of the Audi family. More
by mu131
Employees Worked With
Other Employees :
Mike in Finance, also 5 Stars
