Audi Buffalo

I love my Audi people , they always helping us and giving us the best customer service us the best customer service More

Dealer is clean, courteous and professional. However, service team lacks knowledge regarding Audi service and warranty plans. I had a Service appointment for a New York State inspection and was However, service team lacks knowledge regarding Audi service and warranty plans. I had a Service appointment for a New York State inspection and was told I should replace my windshield wiper blades. I agreed and asked whether my Audi pure term protection plan covers the set of windshield wiper blades. The service member quickly told me that wearable items are not covered by any plan, without offering to check or read the plan. Since I had the plan with me, I showed him where these items are covered by the plan, which purposefully includes wearable items such as wiper blades. The plant specifically says wiper blades are covered. When I asked to speak to somebody else, he said that no one at the dealership is familiar with his plan because they don’t sell it. Although I understand it’s not sold, The burden was solely on me to defend what I felt the plan truly covered. Therefore, I paid for the wiper blades and when I got home I called Audi and they are now reimbursing me because it is in fact covered by the plan. The service team member was nice, but he was not helpful and did not offer to call Audi to confirm his opinion. I felt his first instinct was to dismiss that the part could be covered without providing good customer service. More

My sale/purchase of my new vehicle experience and attention to details has been extraordinary. Stephen has exceeded my expectations during what is usually a stressful process when I purchased a attention to details has been extraordinary. Stephen has exceeded my expectations during what is usually a stressful process when I purchased a new vehicle on the past. Thank you Stephen! More

Excellent service and welcoming atmosphere! I will always recommend this dealership! They take great care of their customers :) I will always recommend this dealership! They take great care of their customers :) More

Staff is nice and helpful. Dealership is clean and accommodating. Service techs are knowledgeable and will help you understand what is wrong and needs to be fixed Dealership is clean and accommodating. Service techs are knowledgeable and will help you understand what is wrong and needs to be fixed More

The staff was /is so nice and professional. They always greet you with a smile. My last visit, Shawn, my service tech, was just helpful and polite along with being professional. I hope he recei They always greet you with a smile. My last visit, Shawn, my service tech, was just helpful and polite along with being professional. I hope he received my review previously, he simply is the best,!! More

This was the most friendly, professional group of people I have ever bought a car from. From the minute I walked in the door until I drove out in my new Audi it was great. I have ever bought a car from. From the minute I walked in the door until I drove out in my new Audi it was great. More

Excellent. Customer Service! Allison was knowledgeable, professional and very nice. All employees understand the time restraints the customer has and works Customer Service! Allison was knowledgeable, professional and very nice. All employees understand the time restraints the customer has and works with them to make it seamless More

waited whlie service was completed service timely . .great job..worked with shawn done in an hour including needed recall thanks mike g .great job..worked with shawn done in an hour including needed recall thanks mike g More

I always have a good experience with this dealership and Steve. It’s worth the drive from Rochester. Steve. It’s worth the drive from Rochester. More