Audi Buffalo

Entire experience was exceptional from entry into the service area until I picked up my vehicle. Cashier included. Friendliness of people walking thru service area and saying hello shows the overall teno service area until I picked up my vehicle. Cashier included. Friendliness of people walking thru service area and saying hello shows the overall tenor of the company. More

You should know that Harry, the service manager went the extra mile for me. Harry was able to get VW to warrant the service when my auto was past the warranty mileage. This reinforces way I bough another VW extra mile for me. Harry was able to get VW to warrant the service when my auto was past the warranty mileage. This reinforces way I bough another VW. Thank you Harry. More

I owned an 2 Audi s A4 and an A6 s I just got rid of them because of this Dealer and the way they treat you when you go or call. Just got a BMW 335ix so never have to see them again. because of this Dealer and the way they treat you when you go or call. Just got a BMW 335ix so never have to see them again. More

Our service representative (Harry) was very attentive to our needs. It was easy to make an appointment. The car was ready (and clean!) when they said it would be. I never mind using the shuttle service s our needs. It was easy to make an appointment. The car was ready (and clean!) when they said it would be. I never mind using the shuttle service since Scotty is such a great guy - fun to chat with and always so polite and respectful. Also, we love the new waiting room. So nice and comfortable! Thank you. More

I have been a Schmitt's customer for years and will go no where else for my automobile needs. They are truly exceptional! I am never disappointed. where else for my automobile needs. They are truly exceptional! I am never disappointed. More

I have been dealing with Orchard Park VW and was ready to go to Rochester even though it is 2 hours away to avoid going back there..the service was horrible. I even called the corporate office and they didn go to Rochester even though it is 2 hours away to avoid going back there..the service was horrible. I even called the corporate office and they didnt give me an option. I found Schmitts and thought I would try them, afer all they could not be worse then Orchard Park. Boy was I surprised. I went in for a check engine light and they were great, they fixed/ put back together my ashtray/ lighter in the back seat, and that wasnt even mentioned. Orchard Park told me to set up a service call and they would order the part..HUH? They washed and vacumned my car, something that never happened at Orchard park in the 5 years I have been going there. The service was quick, only had it one day, and everyone was very nice. I came home and put my praise on Facebook and in an hours three people contacted me and asked where it was since they had been tolerating Orchard Park too.. I cant say enough good things about Schmitts...I love it. They have a customer for life and I am pretty sure they gained at least two more. I love Schmitts...that is where I will go when I replace my little Beetle and until then for all my service needs. Thanks guys, your great !!! More

My wife and I have leased 5 audis with Schmitts (soon to be 6) since 2004. I guess that says a lot in and of itself about our experience with them. An audi is a great car and I'm sure that helps because, in be 6) since 2004. I guess that says a lot in and of itself about our experience with them. An audi is a great car and I'm sure that helps because, in my experience, they have very few problems so I have very few reasons to visit the dealership save maintenance and inspections. That being said, their sales people are knowledgeable, courteous and accommodating. If you schedule a service appointment, it happens when it is supposed to, it is done when it is supposed to be done, they communicate their findings in detail, they don't assume anything, and they go to great strides to see that you're satisfyed. I don't think that the rates are outrageous, either. An audi is not an inexpensive car, the parts are not inexpensive but that's a given when you go in to buy or lease one. They are one of the most comfortable, most responsive, and sexiest cars on the road (are you listening BMW owners?). It's value and it has a cost. The car and the team at Schmitt's has never given me a single reason to regret that my wife and I chose audi. Sincerly, Brian Bailey More

I have owned cars for about 35 years (many different make I have owned cars for about 35 years (many different make and models) and I have dealt with many different different dealers and many different serv I have owned cars for about 35 years (many different make and models) and I have dealt with many different different dealers and many different service departments. Schmitt's VW is, by far, the best service department that I have dealt with in all of those years. The prices are good but the workmanship, the honesty and the way I have treated is what I appreciate the most. The Schmitt's VW Service Department is really a class operation Joe Bartosik More

I have been leaseing a vehicle there since 1999. from the very first day they have always been nice to me! i work hard for my money so i am very frugle with it!so its nice to go to a place where i can get mo very first day they have always been nice to me! i work hard for my money so i am very frugle with it!so its nice to go to a place where i can get more bang for my buck meaning the service and the product!Lets just hope it stays that way! More

They are the absolute worst dealership I've encountered. For representing a company like Audi, they are an absolute shame. Their tech left greasy finger prints in my car, as well as their manger being rude For representing a company like Audi, they are an absolute shame. Their tech left greasy finger prints in my car, as well as their manger being rude. I would rather drive 480 miles downstate and have it serviced there than deal with these clowns! GO ELSWHERE; TAKE IT TO A FORD DEALER IF YOU HAVE TO!!!!! More