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Audi Buffalo
Bowmansville, NY
240 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 240 reviews
May 20, 2016
Professional with Attention to Detail I wanted to follow up with you on my recent service on my 2003 A4. I purchased the car used about 6 months ago (my first Audi), and have been in I wanted to follow up with you on my recent service on my 2003 A4. I purchased the car used about 6 months ago (my first Audi), and have been in twice - once with a transmission problem and most recently with a brake issue. In both instances, Allison was my service contact. Both times I’ve been treated professionally from start to end. Allison gets back to me in a timely manner with specific details on what needs to be done and why, and the service invoice is great in that it contains details on what has been done. Though it may seem like a small thing, I have to emphasize how great it is to get the car back washed and vacuumed. No one is ever “happy” paying for car repairs, but getting the car back clean sure makes climbing back behind the wheel nice! Thanks to all in the service department for doing a great job. More
by htgroup1
Employees Worked With
Allison
May 06, 2016
Outstanding customer service- First class dealership I recently brought my Audi in for inspection and as usual the service was exceptional at Schmitts. The dealership is consistent in their excellent cu I recently brought my Audi in for inspection and as usual the service was exceptional at Schmitts. The dealership is consistent in their excellent customer service, from the moment of your purchase to every visit you make for service you are always treated with a friendly smile, professional service and feeling like you are home. I highly recommend Schmitts to anyone looking for a car from a truly dependable, reliable and honest dealership. More
by Sarah d
Employees Worked With
everyone is great
April 18, 2016
First rate experience We met with Greg Moran who took us on a test drive. He was very friendly and knowledgeable. Based upon driving lots of cars in its class, I really We met with Greg Moran who took us on a test drive. He was very friendly and knowledgeable. Based upon driving lots of cars in its class, I really liked this one but expected the price to be higher. You came back with a great price and right away without messing around. We said yes right away. The pick up process went smoothly as Greg was very thorough. Love the Q5. More
by Mike
Employees Worked With
Greg Moran
March 24, 2016
Long Term Satisfaction I have dealt with Schmitt's Audi for 14 years and have always been satisfied and pleased with the quality of the work and the friendliness, the effici I have dealt with Schmitt's Audi for 14 years and have always been satisfied and pleased with the quality of the work and the friendliness, the efficiency and the knowledge of the service advisors (Tony, Lisa and Allison). They are very respectful and provide very clear and understandable explanations of problems, solutions, options and costs of repairs and service. Norb in parts is a great help, too. They have helped me maintain all my Audis for years of trouble-free driving. More
by Kevin Bennett
Employees Worked With
Norb, Tony, Allison, Lisa
November 27, 2014
Disappointed Took my car in for regular service, nothing was wrong when I dropped it off and when I picked it up the MMI was malfunctioning as I drove it off the l Took my car in for regular service, nothing was wrong when I dropped it off and when I picked it up the MMI was malfunctioning as I drove it off the lot. Car was dead in the next week. Took it back in and am now stuck with the close to $2k bill that Schmidtt's assumes no responsibility for. I'll be trading in my Audi going with another brand, the is the second negative experience in 1 year with this service dept, need to move on to a services that is fair with customers. More
by hbrodbeck
Employees Worked With
tony
December 13, 2012
good quality work. ALway going above and beyond. They gave me a license plate frame and straightened my license plate when I came in for an oil change. gave me a license plate frame and straightened my license plate when I came in for an oil change. More
by jeff.raugh
Employees Worked With
service
April 13, 2012
The service crew at Schmitt's is always so positive and friendly. My service is in a timely manner in a very comfortable waiting area, complete with complimentary coffee or water. Also appreciate the "co friendly. My service is in a timely manner in a very comfortable waiting area, complete with complimentary coffee or water. Also appreciate the "comp" carwash with each service. I love my Jetta VW/Wolfsburg Edition. Keep up the good work Jerry & family! Lucille More
by sopadre1
Employees Worked With
Tony & Tom
April 12, 2012
I've been buying cars from Schmitts for more than 20 years. Sales staff is very professional. The service team is great as well. I've never been there longer than necessary I highly recommend. years. Sales staff is very professional. The service team is great as well. I've never been there longer than necessary I highly recommend. More
by cmb73
Employees Worked With
Tom & Harry
February 22, 2012
Schmitt's Audi is, in my opinion, the premier auto sales and service dealership in Western New York. Their technicians, sales staff, service representatives and office staff are absolutely terrific. Their k and service dealership in Western New York. Their technicians, sales staff, service representatives and office staff are absolutely terrific. Their knowledge, professionalism, personal interest in their customers' needs and commitment to excellence is unmatched by any other dealership, including other "luxury automobile dealers", with whom I have ever dealt (and I am a 65 year old guy who has had a lot of different cars!) I don't know whether to offer these terrific people my gratitude or my congratulations. BOTH, I guess. John Mercurio, Buffalo, New York More
by jmercurioandkaren
Employees Worked With
Tony (servcie); Mark Hitchcock (sales)
February 10, 2012
I was completely satisfied with my service, it was completed to my expectation and completed quickly. Harry, my service rep, took the time to answer my all questions before and after the service so completed to my expectation and completed quickly. Harry, my service rep, took the time to answer my all questions before and after the service so I was comfortable with the service completed. Thank You, David Giambra More
by davidg19
Employees Worked With
Harry
