Audi Buffalo

Good service but difficult to get appointments. Have to schedule 3-4 months ahead of time Have to schedule 3-4 months ahead of time More

Audi service is very organized. They are friendly with excellent communication and service. Good job! They are friendly with excellent communication and service. Good job! More

Chris in customer service and intake does a great job Every time I have to come in. Every time I have to come in. More

Excellent service- I also had the benefit of a great loaner vehicle while my car was being repaired loaner vehicle while my car was being repaired More

Big communication issue where my car was going to be ready Friday, was ready Friday but when I called Saturday it wasn’t ready, no word on Monday but when I called Tuesday morning was told the car was r ready Friday, was ready Friday but when I called Saturday it wasn’t ready, no word on Monday but when I called Tuesday morning was told the car was ready last Thursday? More

Amazing service and hospitality! I worked with Steve and he made the deal of my dreams possible. I will definitely be coming back to Audi again and referring my friends to Steve. I worked with Steve and he made the deal of my dreams possible. I will definitely be coming back to Audi again and referring my friends to Steve. More

Friendly and efficient in handling my recalls on my Audi Q7. Appreciate that they provided me with a loaner so that our family was not inconvenienced. Q7. Appreciate that they provided me with a loaner so that our family was not inconvenienced. More

Kathy was phenomenal to work with. She went above and beyond the call of duty to ensure my car would be diagnosed and repaired very quickly. Kathy is the epitome of customer service. She went above and beyond the call of duty to ensure my car would be diagnosed and repaired very quickly. Kathy is the epitome of customer service. More

Not quite sure how to answer this. ..first you called and said everything was good but the tech was recommending front brakes, which I elected not to do. Then you called back and said ..first you called and said everything was good but the tech was recommending front brakes, which I elected not to do. Then you called back and said the inspection failed because of the brakes, but I still did not want the work done. When I arrived to pick up my "failed inspection" car, I questioned why the old sticker was still on instead of a 10-day temporary one....the $21 invoice clearly states "failed inspection". After some confusion, a service tech came, grabbed my keys, drove the car back into the shop, and proceeded to put a new sticker on indicating the car passed. The Manager then came out and told me they passed the car because the brake failure indication was borderline and subjected. So from a technical standpoint did the brakes pass or fail? Is the car safe to drive under NY State standards? Were you trying to coerce me into spending $1,300+ for a brake job that was not necessary to pass inspection. How am I, a loyal Audi customer since 2012 supposed to interpret this experience? There are obviously open questions regarding my experience. More

Very pleased with delivery of R8. They spent time explaining car. It was a long process to find a car but worth it in the end. They spent time explaining car. It was a long process to find a car but worth it in the end. More