Audi Buffalo

Not quite sure how to answer this. ..first you called and said everything was good but the tech was recommending front brakes, which I elected not to do. Then you called back and said ..first you called and said everything was good but the tech was recommending front brakes, which I elected not to do. Then you called back and said the inspection failed because of the brakes, but I still did not want the work done. When I arrived to pick up my "failed inspection" car, I questioned why the old sticker was still on instead of a 10-day temporary one....the $21 invoice clearly states "failed inspection". After some confusion, a service tech came, grabbed my keys, drove the car back into the shop, and proceeded to put a new sticker on indicating the car passed. The Manager then came out and told me they passed the car because the brake failure indication was borderline and subjected. So from a technical standpoint did the brakes pass or fail? Is the car safe to drive under NY State standards? Were you trying to coerce me into spending $1,300+ for a brake job that was not necessary to pass inspection. How am I, a loyal Audi customer since 2012 supposed to interpret this experience? There are obviously open questions regarding my experience. More

Very pleased with delivery of R8. They spent time explaining car. It was a long process to find a car but worth it in the end. They spent time explaining car. It was a long process to find a car but worth it in the end. More

Matthew was great! Friendly, worked fast and efficiently to get my car at a great price. Friendly, worked fast and efficiently to get my car at a great price. More

Service is always straightforward and honest. I always understand what they’re doing and why. The car drives away hally and so do I. I always understand what they’re doing and why. The car drives away hally and so do I. More

Audi Buffalo does a great job servicing my vehicle. They are fast efficient and communication is always excellent. They are fast efficient and communication is always excellent. More

Everyone I encountered was very friendly and welcoming (I worked with service, the service shop, cashier, and even the sales department where I visited while waiting) - the dealership is very clean and comfo worked with service, the service shop, cashier, and even the sales department where I visited while waiting) - the dealership is very clean and comfortable, and service is comprehensive. More

Explained issues to Chris Kelm , service writer, all issues were resolved and he kept me update on the progress because it was a multi day process. issues were resolved and he kept me update on the progress because it was a multi day process. More

The dealership are very nice the people treat very nice over all very friendly facilities are nice the servers are friendly. over all very friendly facilities are nice the servers are friendly. More

I am very happy with the service and communication of this dealership. I will continue to purchase my cars here. this dealership. I will continue to purchase my cars here. More

Audi Buffalo always is professional, quick and efficient. I always have to wait at the dealership and it is always clean. I always have to wait at the dealership and it is always clean. More