Audi Brooklyn

My 2012 A6 was due for its first 5000 mile service. I googled my near by Audi Dealers and found Brooklyn Audi's service Department. I called and a very friendly customer service representative took down googled my near by Audi Dealers and found Brooklyn Audi's service Department. I called and a very friendly customer service representative took down my information and set up an appointment for me for today at 7:00 AM. I had told her that I needed a courtesy vehicle and I need to be out of service by latest 7:30AM because I am running on a tight schedule. Although she promised me the whole world, I did not have much confidence due to my experiences from prior visits with other dealerships. 6:59AM, I successfully found the Service Department (located in a remote area) and pulled into the garage. Immediately a service attendant guided me to a parking spot and proceeded with a vechile walk around to jot down vehicle condition on arrival. 7:01AM, Steven Mangat, service manager came up to me and greeted me "good morning Mr. Liang, welcome to Audi".... I was pleasantly surprised. We then went over what needed to be done on the vehicle, he sat me down by the lounge, attended all my questions with nothing but patience and friendliness. I was out by 7:32AM in their Courtesy vehicle. Brooklyn Audi's Steven was on point! I am glad I did not let the service department's outside appearance fool me. This service dept. is worth the trip for their friendly service alone!! Now for vehicle issues, I was there for the following issues: 1)5K maintenance 2)Glass removal within door panel due to a glass breakage 3)Vibrating noise from center speaker when using bluetooth on phone 4)during winter there was condensation in the optional $1,500 "daylight" LED lights. 5)vehicle has "delayed start" and "delayed Navigation screen fold up" in cold temp. when I left the following was completed: 1)DONE 2)DONE 3)was told it maybe issue with phone (until further notice)(Not Fixed) 4) No condensation was found (today was 80 degrees and not raining..so it's not fixed) 5) No "Delayed" anything (LOL) (Not Fixed) Did they go the extra mile to ensure there was absolutely no problem with my car? I wouldnt know, but at least Steven gave me the feeling and confidence that they had done all they can at the current time to fix all they can fix. I will recommend this service dept to any Audi owners, look for Steve when you get there! More

This was our 5th Audi purchase and the buying process at Audi Brooklyn was, by far, the fastest & easiest process of them all. I would highly recommend this dealership. Audi Brooklyn was, by far, the fastest & easiest process of them all. I would highly recommend this dealership. More

Terrible experience. I leased a car from them, and they've not delivered the registration within 30 days. The temporary tag is past due, and I cannot get answers from them. They repeatedly promise to they've not delivered the registration within 30 days. The temporary tag is past due, and I cannot get answers from them. They repeatedly promise to call back and NEVER follow through. Extremely disappointing and surprising from an Audi dealership. More

I would definately recommend this dealership. They are professional, courteous, and knowledgeable. Steve Mangat is a pleasure to deal with. I have dealt with him a few times and I trust him to service professional, courteous, and knowledgeable. Steve Mangat is a pleasure to deal with. I have dealt with him a few times and I trust him to service my car. More

This Audi service center, and dealership, really has excellent service all around. Steve Mangnat greeted me with a smile and very little paperwork (which is always better in my opinion). Before I had a excellent service all around. Steve Mangnat greeted me with a smile and very little paperwork (which is always better in my opinion). Before I had a chance to even sit in the waiting room, work began on my car. Now I wasnt getting much work done on my car, state inspection, but I did have a chance to see Steve and the staff interact with the other people waiting in the room. Everything was explained clearly and precisely. They were not pushy and they offered the best and most affordable solution to each problem. If you have any issues, or need any work done, Open Road Audi of Brooklyn is the way to go! More

Very Friendly, able to discuss within reason and just an overall great experience. So much so that the dealership was recommended which resulted in another sale! Great Job! overall great experience. So much so that the dealership was recommended which resulted in another sale! Great Job! More

Very friendly and responsive attitude of the people I was dealing with. This was my best car buying experience ever. Obtained very satisfying deal. Pleased that I choosed this Dealership. Will recommend it dealing with. This was my best car buying experience ever. Obtained very satisfying deal. Pleased that I choosed this Dealership. Will recommend it. More

My experience with them has been excellent on each occasion that I have had to use them. Clean, efficient and finish when the work has been promised. occasion that I have had to use them. Clean, efficient and finish when the work has been promised. More

Very professional, and easy to deal with. Loaner vehicle was provided and returned the following morning because I might have been unable to return the same day. No problems!! was provided and returned the following morning because I might have been unable to return the same day. No problems!! More

I purchased my car in July 2011 and one of the reasons I went to Brooklyn Audi was their knowledge and professionalism. I did not feel pressured and the sales staff was not aggressive. They were knowledgeab went to Brooklyn Audi was their knowledge and professionalism. I did not feel pressured and the sales staff was not aggressive. They were knowledgeable and pleasant to work with. I have visited the service center for routine service and also some autobody work. Of the three visits - I have worked with Steve and Wesley. They were knowledgeable, friendly, professional and very enjoyable to work with. They were thorough and took me through all estimates and suggested work on the car. They always remember me by name when I walk in and all work that has been done on the car has been of high caliber and done in a timely manner. If and when I trade in my car - it will be an Audi and I will be going to Brooklyn Audi. More