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Audi Brookline - Service Center

Brookline, MA

4.8
402 Reviews
Call Service Center (617) 860-3222

402 Reviews of Audi Brookline - Service Center

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March 31, 2024

Courteous service representatives customer facing. Video feature of inspection was informative and helpful. Labor rates for simple repair was exceedingly high. More

by Sfleshler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerven
Report | Print
Apr 01, 2024 -

Audi Brookline responded

We appreciate your feedback about our service at Audi Brookline. We're glad you found the video feature informative and helpful! Regarding labor rates, we strive to provide competitive pricing while maintaining high-quality workmanship. Thanks for sharing your thoughts with us.

March 30, 2024

Nice friendly stuff Luis was awesome , great customer service , and professional they go above and beyond More

by Rim09
Recommend Dealer
Yes
Employees Worked With
Jose Goncalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervins
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Apr 01, 2024 -

Audi Brookline responded

Hi Rim! We're so glad to know that Luis and our team at Audi Brookline provided you with great customer service. We always aim to go above and beyond for our customers! Thanks for the review!

March 23, 2024

The Audi service team is one of the best in Boston! Ashleigh Cheffro has always come thru for me and is an MVP for that store! More

by Sherrad Abdool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Cheffro
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Mar 25, 2024 -

Audi Brookline responded

Sherrad, we're delighted to know that Ashleigh and our service team at Audi Brookline have consistently provided you with top-notch assistance. Thanks for your support!

March 22, 2024

Everything was as expected. . perfect and very professional . Seevice manager made me feel important and respected . I have purchased 6 Audis there and will purchase my nest one More

by Paul Iantosca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Audi Brookline responded

Paul, we're delighted you had a great experience with our service manager at Audi Brookline. It's wonderful to have such loyal customers like yourself! We look forward to assisting you with your next purchase!

March 21, 2024

My 40,000 service was fast and prompt. The dealers were knowledgeable and professional. Will come back to this dealer. More

by Salma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerven
Report | Print
Mar 22, 2024 -

Audi Brookline responded

Hi Salma! We're delighted to know that you had a prompt and professional service experience at Audi Brookline. We appreciate your feedback and look forward to seeing you again for future services!

March 14, 2024

Kervens Noel is my Service Rep and he is awesome! Great customer service from this dealership. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Report | Print
Mar 14, 2024 -

Audi Brookline responded

Hi Bonnie! Thank you for leaving us this five-star review and kind words about Kervens from our service team at Audi Brookline! We'll see you next time!

March 09, 2024

From the beginning of my relationship with your organization I have been extremely satisfied with all your service. More

by clay19b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silvio Santos and service manager
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Mar 11, 2024 -

Audi Brookline responded

We're glad to know you've had a satisfying experience with us at Audi Brookline. We look forward to serving you again! Safe travels!

March 08, 2024

Incredibly easy drop off of my car for service, complementary Uber service to my office, and great communication via text updates. Loved the video tour of my car service from the technician! More

by dwaters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Audi Brookline responded

Thank you for the wonderful feedback! It was our privilege to serve you & your vehicle and we hope we have the opportunity to do so again in the future. Take care!

March 05, 2024

I felt a welcoming reception. I was given details about what would occur with my vehicle.. waiting room was aesthetically pleasing. The salespeople should smile and say good morni More

by Aboykins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Bagu
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Audi Brookline responded

Thank you for the review and feedback. We appreciate you visiting us here at Audi Brookline and we hope to see you again in the future!

March 01, 2024

Very good customer service. Problem solved. Communication excellent. Very happy with outcome. Work finished sooner than expected. More

by afogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens
Report | Print
Mar 01, 2024 -

Audi Brookline responded

Hi! We're delighted to know that you had a positive experience with our team at Audi Brookline. We always aim for excellent communication and efficient service! Thanks for the review, we appreciate it!

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