Audi Brookline - Service Center

Luis Gonzalez is great. Kept in contact with me throughout the process of the 30k service. Remembered me from a previous experience at Audi Brookline. Easy drop off and pick Kept in contact with me throughout the process of the 30k service. Remembered me from a previous experience at Audi Brookline. Easy drop off and pick up of our Q5 and was able to understand what work needed to be performed with honest upfront pricing. More

Scheduled an oil change and was told on the phone it would take at most 2 hours. So I decided to wait. It ended up taking over 4 hours. There was no communication to me throughout this process. After would take at most 2 hours. So I decided to wait. It ended up taking over 4 hours. There was no communication to me throughout this process. After waiting over 2 hours and I was finally called up and told that my car was ready. Then the service rep couldn't find my car and told me that it is being washed and it would be ready shortly. After waiting for over another hour I went up to the desk and he only then decided to see where my car was. Waited for some time more then I see my car pulled up to the back entrance. I hear on his walkie talkie that his teammate is saying that my car is ready. But he either ignored it or did not hear it, although I heard it. So I just left the dealership and got in my car and left. No communication or apologies for my situation. I will be taking my business to another audi dealership for sure. More

2 hours for a scheduled oil change when I told them I was going to be waiting. Then they told me I was done and I had to wait another 30 minutes for them to “rinse “ my car. Not an actual wash since it didn’ going to be waiting. Then they told me I was done and I had to wait another 30 minutes for them to “rinse “ my car. Not an actual wash since it didn’t look any different. And 200$ . I won’t be going back. The good thing was that they didn’t make up problems with my car. The mechanics were trustworthy and said my car was all good. More

Luis provades outstanding profesional service Everyone highly trained Love this place Will recommend to my friends highly trained Love this place Will recommend to my friends More

Excellent service! The people are the best- from sales & management to service. I was there for service & it was timely and efficient! Every thing went smoothly The people are the best- from sales & management to service. I was there for service & it was timely and efficient! Every thing went smoothly More

Great service from Luis and his team. Luis was courteous and knowledgeable upon my sign in and service was quicker than anticipated. Overall, very good experience. Luis was courteous and knowledgeable upon my sign in and service was quicker than anticipated. Overall, very good experience. More

Loyal to Audi Brookline - honest, reliable and kind, 2nd Audi presently and 3rd will be from them Audi presently and 3rd will be from them More

Excellent service and very accomplished with emergency happenings Sales person comes over to talk while waiting for service. happenings Sales person comes over to talk while waiting for service. More

Buying process was great but have had 2 tires fail and a sensor malfunction in 2200 miles. Left 3 messages for Tim and one with his sales manager - no returned call!!! sensor malfunction in 2200 miles. Left 3 messages for Tim and one with his sales manager - no returned call!!! More

Really helpful service. Courteous people and expert work. Kervens is the beat service associate ever. Really anticipated my needs and helped expedite my service. I am very h Courteous people and expert work. Kervens is the beat service associate ever. Really anticipated my needs and helped expedite my service. I am very happy with Brookline Audi!! More