Audi Brookline - Service Center

Supreme Service ! Once again , I am more than happy to take time out of my hectic schedule as a working mother in order to write this review. Unfortunately, last n Once again , I am more than happy to take time out of my hectic schedule as a working mother in order to write this review. Unfortunately, last night my Audi unexpectedly got a flat tire. I communicated with Max in the Service Dept. at my earliest convenience, as I was desperate to replace my tire as soon as possible. Not only was Max courteous and professional as always , he was also extremely accommodating. Max informed me that I could have my Audi at the Service Dept. at any time during the day , and Max along with the staff technicians would remedy the situation. I truly am quite impressed with Max and his professionalism, as he continues time and time again to go above and beyond my expectations. More

NUMBER ONE FOLLOW UP SERVICE AT AUDI OF BROOKLINE I give very high marks of excellence to the Service Department at Audi Brookline. Every Service Visit is always driven for the customer looking out f I give very high marks of excellence to the Service Department at Audi Brookline. Every Service Visit is always driven for the customer looking out for their needs and concerns. In a recent issue they had a third party who works for the dealership repair a dent . I went to the service manager showing the poor work which was now worse than the original dent. He agreed and got our money back for the dent work done by the third party and sent the car to the dealership's auto -body shop to have the door professionally repaired. He made sure the work was done and he offered to pick up the difference in cost of the auto-body work since the door was worse off with the third party's poor dent repair. That is what we call "FULL SERVICE" and I highly recommend this service department at Audi Brookline! I also recommend a great place to buy a car with no bull and honest sales approach to meet your new car purchase needs. More

Fabulous Customer Service The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went beyond the call of duty to accommodate my service time and told me about a coupon which I could use on my service. How nice was that?! More

Stellar Service ! The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assist The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assistance. Amanda , Max, and Steven Lafond were courteous, understanding, and above all professional. I highly recommend the service department without any reservations whatsoever. More

Service Brought my Rs7 in for service the service was awesome. Great experience, promt service, very clean .. highly recommend going to them! Definitely trus Brought my Rs7 in for service the service was awesome. Great experience, promt service, very clean .. highly recommend going to them! Definitely trust them with working on my vehicle More

Great experience with service department I recently purchased a 2012 A4 and I brought it in for service. I dealt with David Davidian as my service writer and it amazed me how knowledgable and I recently purchased a 2012 A4 and I brought it in for service. I dealt with David Davidian as my service writer and it amazed me how knowledgable and helpful he was. Definitely made the experience worthy of coming back and I definitelt want to deal with him again on my next service. Very professional More

Amazing effort by first class people! I brought my A6 in for service (Great job Max and Paul!) and had the pleasure to meet Scott MacDonald, while admiring the R8 on the showroom floor. Co I brought my A6 in for service (Great job Max and Paul!) and had the pleasure to meet Scott MacDonald, while admiring the R8 on the showroom floor. Conversation led to a "test drive" in an S5, which led to us going over ownership chances (limited budget, not possible). We did come up with a specific check list for A5 ownership, (new or used) during which I had the pleasure to meet Gabe Despres (GM). Over coffee, and as Scott was beating up his laptop, the three of us worked out the financial details to make ownership affordable. While searching the order banks and national inventory, Scott was able to locate the EXACT car (recent port arrival) I had spec'ed out. We shook hands on a deal (a hand shake still means something to me!) and my NEW "The way I want it" S-LINE A5 was delivered 4 days later! I must add that I had been to 5 other Audi dealers and had been blown off with "...this is all we have in stock..." attitude. I can't praise Audi Brookline enough, along with SCOTT and GABE for going the extra mile to ensure that I was a more than satisfied customer! A fantastic overall, pleasurable experience for an admitted "difficult to please" customer! I will be bringing all my service requirements and future sales business to HERE! More

Great experience in the service dept! My experience with the service group was great. We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed My experience with the service group was great. We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed and why. He was very responsive. Everything was handled quickly and at what I thought was a reasonable price. More