434 Reviews of Audi Brookline - Service Center
2nd chances Tim Veiga, Thank you for being honest and sincere to us after the misunderstanding between us. Thank you to Max in Service for working on my car Tim Veiga, Thank you for being honest and sincere to us after the misunderstanding between us. Thank you to Max in Service for working on my car More
No Communication The main problem with this service dept is the service advisors who act nice when you check in but when it comes to keeping you up to date on your veh The main problem with this service dept is the service advisors who act nice when you check in but when it comes to keeping you up to date on your vehicle they turn a cold shoulder. They never call you back when they say they will and if you push for a status they argue with you. Customer service does not get any worse than that when advisors forgets their basic task, "taking care of the customer". More
Supreme Service ! Once again , I am more than happy to take time out of my hectic schedule as a working mother in order to write this review. Unfortunately, last n Once again , I am more than happy to take time out of my hectic schedule as a working mother in order to write this review. Unfortunately, last night my Audi unexpectedly got a flat tire. I communicated with Max in the Service Dept. at my earliest convenience, as I was desperate to replace my tire as soon as possible. Not only was Max courteous and professional as always , he was also extremely accommodating. Max informed me that I could have my Audi at the Service Dept. at any time during the day , and Max along with the staff technicians would remedy the situation. I truly am quite impressed with Max and his professionalism, as he continues time and time again to go above and beyond my expectations. More
NUMBER ONE FOLLOW UP SERVICE AT AUDI OF BROOKLINE I give very high marks of excellence to the Service Department at Audi Brookline. Every Service Visit is always driven for the customer looking out f I give very high marks of excellence to the Service Department at Audi Brookline. Every Service Visit is always driven for the customer looking out for their needs and concerns. In a recent issue they had a third party who works for the dealership repair a dent . I went to the service manager showing the poor work which was now worse than the original dent. He agreed and got our money back for the dent work done by the third party and sent the car to the dealership's auto -body shop to have the door professionally repaired. He made sure the work was done and he offered to pick up the difference in cost of the auto-body work since the door was worse off with the third party's poor dent repair. That is what we call "FULL SERVICE" and I highly recommend this service department at Audi Brookline! I also recommend a great place to buy a car with no bull and honest sales approach to meet your new car purchase needs. More
Fabulous Customer Service The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went beyond the call of duty to accommodate my service time and told me about a coupon which I could use on my service. How nice was that?! More
Stellar Service ! The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assist The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assistance. Amanda , Max, and Steven Lafond were courteous, understanding, and above all professional. I highly recommend the service department without any reservations whatsoever. More
Unreliable Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has anger ma Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has anger management issues. The GM, while friendly, not very engaged and not once apologetic. The world is not perfect and we all have bad days. I can understand that and it takes a lot to upset me. I am as understanding as they come. I've been in costumer service all my life. I've never written a negative review about anything or anyone. Let that speak for itself. More
Service Brought my Rs7 in for service the service was awesome. Great experience, promt service, very clean .. highly recommend going to them! Definitely trus Brought my Rs7 in for service the service was awesome. Great experience, promt service, very clean .. highly recommend going to them! Definitely trust them with working on my vehicle More
Great experience with service department I recently purchased a 2012 A4 and I brought it in for service. I dealt with David Davidian as my service writer and it amazed me how knowledgable and I recently purchased a 2012 A4 and I brought it in for service. I dealt with David Davidian as my service writer and it amazed me how knowledgable and helpful he was. Definitely made the experience worthy of coming back and I definitelt want to deal with him again on my next service. Very professional More
Excellent service I had to bring my q5 in to have the brakes replaced. I usually don't write reviews but I just had to express how amazing the service was. I speciall I had to bring my q5 in to have the brakes replaced. I usually don't write reviews but I just had to express how amazing the service was. I specially worked with David Davidian, he accommodated my scheduled and answered every question I had and made my experience flawless. Having your car serviced can sure be an inconvenience but NOT when you have David as your go to guy to help you every step of the way. Highly recommend Audi of Brookline and be sure to ask for David! More