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Audi Brookline - Service Center

Brookline, MA

4.8
434 Reviews

434 Reviews of Audi Brookline - Service Center

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October 01, 2018

2nd chances Tim Veiga, Thank you for being honest and sincere to us after the misunderstanding between us. Thank you to Max in Service for working on my car More

by IRISLUNA7792
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM VEGA
June 05, 2018

No Communication The main problem with this service dept is the service advisors who act nice when you check in but when it comes to keeping you up to date on your veh More

by RS Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jocelyn P and Max Ha
Jun 06, 2018 -

Audi Brookline responded

I appreciate your feedback and will be speaking with my team about this. This is certainly not the kind of customer service that we strive, and we will be sure to work on this. Thank you.

March 01, 2018

Supreme Service ! Once again , I am more than happy to take time out of my hectic schedule as a working mother in order to write this review. Unfortunately, last n More

by Pasimacos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max
Mar 02, 2018 -

Audi Brookline responded

Thank you for taking the time to write this! It is our goal to offer top notch customer service to all of our guests. I'm so pleased Max was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Gabe Despres, General Manager

February 13, 2018

NUMBER ONE FOLLOW UP SERVICE AT AUDI OF BROOKLINE I give very high marks of excellence to the Service Department at Audi Brookline. Every Service Visit is always driven for the customer looking out f More

by Car Dent guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manger =Steve
Feb 13, 2018 -

Audi Brookline responded

Thank you for your honest feedback. Your experience is important to us, and I'm happy that Steve was able to make things right. We value your business and hope to see you again. Best, Gabe Despres, General Manager

January 10, 2018

Fabulous Customer Service The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None of the above
Jan 11, 2018 -

Audi Brookline responded

Thank you, Mary! I'm so pleased to hear that Amanda delivered a 5-star experience. If any questions arise or if you need any future assistance, please don't hesitate to contact us. Best, Gabe Despres, General Manager

December 29, 2017

Stellar Service ! The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assist More

by Pasimacos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max, Amanda , Steven
Dec 29, 2017 -

Audi Brookline responded

Thank you for taking the time to post such great comments about your experience with Amanda, Max and Steven. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and we wish you a very Happy New Year! Gabe Despres, General Manager

May 01, 2017

Unreliable Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has anger ma More

by Marisol02038
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David (Service manager), Gabe Despres
August 25, 2016

Service Brought my Rs7 in for service the service was awesome. Great experience, promt service, very clean .. highly recommend going to them! Definitely trus More

by chatzis26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Aug 26, 2016 -

Audi Brookline responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with David. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager

August 25, 2016

Great experience with service department I recently purchased a 2012 A4 and I brought it in for service. I dealt with David Davidian as my service writer and it amazed me how knowledgable and More

by Alex51884
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Davidian
Aug 26, 2016 -

Audi Brookline responded

On behalf of the team here at Audi Brookline, I would like to thank you for choosing us for your automotive needs. I'd also like to thank you for your compliments towards the helpfulness and dedication demonstrated by David. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Gabe Despres, General Manager

August 18, 2016

Excellent service I had to bring my q5 in to have the brakes replaced. I usually don't write reviews but I just had to express how amazing the service was. I speciall More

by Melissa F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Davidian
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