Audi Brookline - Service Center

Scheduled an oil change and was told on the phone it would take at most 2 hours. So I decided to wait. It ended up taking over 4 hours. There was no communication to me throughout this process. After would take at most 2 hours. So I decided to wait. It ended up taking over 4 hours. There was no communication to me throughout this process. After waiting over 2 hours and I was finally called up and told that my car was ready. Then the service rep couldn't find my car and told me that it is being washed and it would be ready shortly. After waiting for over another hour I went up to the desk and he only then decided to see where my car was. Waited for some time more then I see my car pulled up to the back entrance. I hear on his walkie talkie that his teammate is saying that my car is ready. But he either ignored it or did not hear it, although I heard it. So I just left the dealership and got in my car and left. No communication or apologies for my situation. I will be taking my business to another audi dealership for sure. More

Buying process was great but have had 2 tires fail and a sensor malfunction in 2200 miles. Left 3 messages for Tim and one with his sales manager - no returned call!!! sensor malfunction in 2200 miles. Left 3 messages for Tim and one with his sales manager - no returned call!!! More

Really helpful service. Courteous people and expert work. Kervens is the beat service associate ever. Really anticipated my needs and helped expedite my service. I am very h Courteous people and expert work. Kervens is the beat service associate ever. Really anticipated my needs and helped expedite my service. I am very happy with Brookline Audi!! More

Fast and courteous service. Good service advisors and mechs.. nothing more to add additional add. Good service advisors and mechs.. nothing more to add additional add. More

Very helpful in taking care of my car and ultimately dealing with my insurance co. Kervens at Audi Brookline has been exceptional. dealing with my insurance co. Kervens at Audi Brookline has been exceptional. More

Brought my Audi A4 fir oil change. Within 5 min. I was registered and my car was taken away for the service. Took ~1h 40min when my car was serviced and returned to me thorough washed Within 5 min. I was registered and my car was taken away for the service. Took ~1h 40min when my car was serviced and returned to me thorough washed in&out. Thank you, Brookline Audi service dept. Great job! More

I want to express my gratitude for the outstanding service I received during my recent visit. Brought my car in for its one year maintenance and was very impressed with the level of service provided b service I received during my recent visit. Brought my car in for its one year maintenance and was very impressed with the level of service provided by Luis. He was very professional and offered a loaner vehicle while my vehicle was being serviced. He checked in periodically and communicated every step of the way. Thank you Luis for your professionalism and attention to detail. Made the entire experience smooth and hassle free. More

I get 5 star customer service, every time I service my car there. Great staff! car there. Great staff! More

Kervens is the best! He is always professional and goes above and beyond to make everything go smooth and helps you anyway he can! He is always professional and goes above and beyond to make everything go smooth and helps you anyway he can! More

Great service. Provided an Uber to and from home. Found a few things and sorted it out in the extended warranty making it very seamless experience for me. Thanks! Provided an Uber to and from home. Found a few things and sorted it out in the extended warranty making it very seamless experience for me. Thanks! More