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Audi Brookline - Service Center

Brookline, MA

4.7
411 Reviews

411 Reviews of Audi Brookline - Service Center

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May 08, 2021

I brought my car in for a recall. They washed and I brought my car in for a recall. They washed and vacuumed the car (always much appreciated!) Kervens took time to sit with me and explain some feat More

by PH Boston
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
May 11, 2021 -

Audi Brookline responded

Thanks for sharing your recent service experience with the Audi Brookline team! It's always our pleasure to take care of you.

April 15, 2021

Fantastic service - super responsive, clear about charge and what was necessary (or not). Made the whole process very easy for me. They dropped off my car and the guy waited for me and then refused to acce More

by EMC84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Apr 16, 2021 -

Audi Brookline responded

We are so incredibly proud to hear that the Audi Brookline team did such a great job for you! Thank you for this great review.

April 01, 2021

I feel like I had a better relationship with the previous GM but I brought my car I. For service last week. 2018 sq5 with 23k had the 40k service done. I grabbed Audi care so the service was covered. Nee More

by Sq52018-bos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Pann
Apr 16, 2021 -

Audi Brookline responded

Thank you for taking the time to leave us this review and feedback. We couldn't be more grateful for your returning business here at Audi Brookline, and we will certainly let Dan know that you appreciate his help. If you and your 2018 Audi SQ5 ever need anything else, don't hesitate to come back and see us again!

March 31, 2021

The service professionals at Audi in Brookline are top notch. From making the appointment to bringing in my car to getting my car serviced was very smooth! More

by PMREH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Apr 01, 2021 -

Audi Brookline responded

We really appreciate your confidence in our team! Thank you for supporting Audi Brookline, we look forward to seeing you next time!

March 24, 2021

Excellent service! Team was very friendly, I got a good loaner. Service was fast. All in all good experience. Site is all new and very pleasant and convenient. More

by Niblo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve - service department
Mar 24, 2021 -

Audi Brookline responded

Thank you for the review! It was our pleasure to assist you here at Audi Brookline, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 09, 2021

Scott in Sales, and Steve in Service worked together to facilitate an easy transition from our old Allroad to our new one. We are very happy with the new car. Scott delivered it to our home, and spent an h More

by sydney_rubin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The very attentive and efficient man who facilitated the loan papers. Top notch!, Scott Pann
Mar 09, 2021 -

Audi Brookline responded

We couldn't have asked for better feedback, Sydney! It's fantastic to hear that Scott and Steve went above and beyond to deliver an exceptional car-buying experience. Welcome to the Audi Brookline family, and congratulations on your new vehicle!

March 01, 2021

Silvio Santos was extremely knowledgeable, had a great, Silvio Santos was extremely knowledgeable, had a great, positive, professional, and enthusiastic attitude. He was able to answer all of my questions More

by Yventura1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex , Scott Pann, Tim Veiga, Silvio Santos, Juliana Batalini
Mar 01, 2021 -

Audi Brookline responded

Yesenia - There are so many compliments in your review which we love! It's fantastic to hear that Silvio made your recent experience five-star worthy and helped you get into a vehicle you love. Congratulations on your Audi Q3! We appreciate your recommendation and look forward to assisting with your first oil change.

February 25, 2021

Audi Brookline has high quality service. Beautiful new facility. Great knowledge of all Audi cars! You pay a premium to go here but the quality is worth it More

by Dave74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Feb 26, 2021 -

Audi Brookline responded

Dave - Thank you for the positive feedback about our service and facilities! We are glad that you can depend on our team for informative care. Safe travels from the Audi Brookline team!

February 24, 2021

Always friendly, helpful and great service. Effective use of technology to make communication and appointments easy. Purchased 2 audi's at this location and will be purchasing a 3rd shortly. More

by N3adams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess
Feb 24, 2021 -

Audi Brookline responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that the team went above and beyond to assist with your purchase. Drive safely in your new vehicle, and we are looking forward to seeing you again at Audi Brookline!

February 18, 2021

Everyone that I encountered at Audi Brookline was super friendly and professional. Service was outstanding! I bought my car there three years ago and I bring my car to Audi Brookline for all services fro More

by lily02445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Feb 19, 2021 -

Audi Brookline responded

We are so grateful for your loyal business and stellar review! Thank you for supporting Audi Brookline, we look forward to welcoming you back next time. Have a wonderful day!

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