Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
399 Reviews of Audi Brookline - Service Center
Sort by
December 10, 2020
Jessica was terrific in coordinating my service visit. I have a 2013 Allroad, and after today, its purring like a kitten! Thank you, Brookline Audi! have a 2013 Allroad, and after today, its purring like a kitten! Thank you, Brookline Audi! More
by sydney_rubin
Employees Worked With
Jessica Pratt
December 08, 2020
Extremely proficient & great service! I was made felt welcome & safe by Tony (service adviser) as well as the other members of the service department! Thank you so much. welcome & safe by Tony (service adviser) as well as the other members of the service department! Thank you so much. More
by Lydia.Shver
Employees Worked With
Tony & Danny (service)
November 05, 2020
I recently had my oil changed at Audi Brookline and couldn't have been more pleased with the experience. The new building is gorgeous and the service staff is friendly and helpful. I'll be servicing my couldn't have been more pleased with the experience. The new building is gorgeous and the service staff is friendly and helpful. I'll be servicing my vehicle and buying future vehicles at this store going forward. More
by AtlasGenius
October 31, 2020
Very poor service Requested winter tyre change on Very poor service Requested winter tyre change on October 19 Got a confirmation e mail twice But was told to reschedule when I showed up Very poor service Requested winter tyre change on October 19 Got a confirmation e mail twice But was told to reschedule when I showed up More
by mtreddy
Employees Worked With
David and Kervens Noel
October 28, 2020
Have always had great service. Tony took care of all I had on my list. Wonderful you gave me a loaner car while my car was in shop. Thank You had on my list. Wonderful you gave me a loaner car while my car was in shop. Thank You More
by bemcdonald1
Employees Worked With
Tony from service.
October 27, 2020
My last several experiences here were disastrous. I received very poor service on my vehicle and after patiently dealing with an untrained employee and dropping off my car for service 3 times in a row received very poor service on my vehicle and after patiently dealing with an untrained employee and dropping off my car for service 3 times in a row for weeks, I finally asked the service manager for help. The problem was, he was incredibly hostile and wasted several more weeks of my time and $. Side note/back story: I purchased the car (a new 2015 A3) at Audi Brookline and ever since I bought the car it's been a complete lemon. Starting with a coolant leak within months of buying the vehicle. I've owned two A4's previous and had no major issues with either car. I even serviced both cars at Audi Brookline during the Dave days and he and his team were fantastic. After spending $2,000 on the coolant issue in March, it came back again to haunt me 2 weeks ago. I decided to go to another Audi dealer and got whacked for another $500. More
by Jonn
Employees Worked With
Grant Gonzalez
October 21, 2020
No waiting area provided outside the building for COVID 19 safety, but the service was good and employees were friendly as well. Just provide an outdoor waiting area and it would be 5 stars. 19 safety, but the service was good and employees were friendly as well. Just provide an outdoor waiting area and it would be 5 stars. More
by Jacob Savona
Employees Worked With
Antonio Mina
October 08, 2020
Good service, very helpful, but took longer than expected. Would like to be informed ahead of time if service takes longer than 2 hours next time. expected. Would like to be informed ahead of time if service takes longer than 2 hours next time. More
by marshall.julia90
Employees Worked With
Other Employees :
Scott Pann, Stephanie Bagu
September 25, 2020
Coolant exchange service extremely expensive (more than the initial estimate). The service took too long. Staff was attentive but I’m not happy with the service the initial estimate). The service took too long. Staff was attentive but I’m not happy with the service More
by Egarrido55
Employees Worked With
Don’t know
September 23, 2020
Herb Chambers is a very good auto dealer. Their space is comfortable and the staff is knowledgeable and helpful. Today’s device was handled very well. comfortable and the staff is knowledgeable and helpful. Today’s device was handled very well. More
by june.vernon
Employees Worked With
Stephanie Bagu, Joana Sevi
