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Audi Brookline - Service Center

Brookline, MA

4.7
399 Reviews

399 Reviews of Audi Brookline - Service Center

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July 03, 2021

Exemplary customer service provided by Aramayis. He arranged all aspects of my service visit. More

by donnapasq
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan
Jul 06, 2021 -

Audi Brookline responded

We're so happy to hear this! Thanks for the wonderful feedback on Aramayis and the Audi Brookline team!

July 01, 2021

Scheduled when I wantedLoaner car availableService Scheduled when I wanted Loaner car available Service completed expedicially Car returned clean/washed Dan- ready, competent, prepared, organized, More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Lattin
Jul 02, 2021 -

Audi Brookline responded

We're so glad our team made this a five-star experience! We appreciate you taking the time to leave us your review! Thank you, George! - Audi Brookline

June 30, 2021

Scheduling an appointment was easy. Service was relatively quick and professional. Upcoming service options were explained. It was second my time here and so far the experience has been great More

by Heena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Jul 01, 2021 -

Audi Brookline responded

We appreciate your business and your review! Thanks from the Audi Brookline Team, Heena!

June 26, 2021

Service managers are great, they keep you updated. Work is usually top notch. Location is nice if you want to step out for a meal or coffee, but the new building is comfortable for working More

by GTVS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Jun 28, 2021 -

Audi Brookline responded

We are honored to receive your support. Thank you! - Audi Brookline Team

June 25, 2021

Excellent and fair service. There was a delay in getting parts, but they provided a loner car. Complete satisfaction on my part. More

by CTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lattin
Jun 28, 2021 -

Audi Brookline responded

Thank you for choosing Audi Brookline, we appreciate your positive feedback!

June 23, 2021

Extremely impressed especially with the Service Rep, Kervens. He is the best! More

by barshatolin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Jun 23, 2021 -

Audi Brookline responded

We are honored to receive your support of Kervens and our team! Thank you! - Audi Brookline Team

June 22, 2021

After the hurdle of scheduling the appointment through a central function, the actual appointment at the Brookline dealership was excellent. More

by v.m.lewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician who greeted me; Jessica at service desk; technician performing work—all excellent.
Jun 22, 2021 -

Audi Brookline responded

Thanks for your feedback. We hope to work with you again at Audi Brookline.

June 05, 2021

Efficient friendly fast service, the dealership was clean and comfortable to wait at while car was being serviced, friendly attentive and thorough staff, recommend getting car serviced at this dealer More

by Salma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lattin
Jun 07, 2021 -

Audi Brookline responded

Thanks for choosing Audi Brookline for your service needs! We look forward to your continued business.

May 29, 2021

Not happy for service. Car problem didn't fixed which I was charged and paid. I want my car problem to be fixed at NO addition additional fee More

by John L
Recommend Dealer
No
Employees Worked With
Dan Lattin
Jun 15, 2021 -

Audi Brookline responded

John, We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please contact me at your earliest convenience to discuss this in more detail. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

May 29, 2021

Jessica is fantastic! She took care of all the issues we had with our vehicle, kept us apprised of when it would be done and made sure everything was taken care of. Thank you Jessica . More

by NNahata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Jun 01, 2021 -

Audi Brookline responded

We're so glad Jessica could take care of you. Thanks for choosing Audi Brookline!

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