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Audi Brookline - Service Center

Brookline, MA

4.7
427 Reviews

427 Reviews of Audi Brookline - Service Center

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November 27, 2021

Kervens did an outstanding job: clear descriptions of work, responsive, timely and proactive communicator. And, a good guy. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Nov 30, 2021 -

Audi Brookline responded

Hi Mark - thank you so much for taking the time to share this wonderful feedback; Kervens will be so happy to hear it! We appreciate you coming to visit us here at Audi Brookline and hope to see you again next time!

November 23, 2021

Miscommunication and senior techs not working on Saturdays led to delays but once cleared the work was perfect. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Audi Brookline responded

Thank you for being a loyal Audi Brookline customer, George! We appreciate your honest feedback and hope to see you next time!

November 19, 2021

Easy process. Very good results. A pleasure to deal with.. They even provided a quick ride home to my door. More

by sam02467
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Audi Brookline responded

We're happy to hear it! Thank you for coming to Audi Brookline!

November 17, 2021

Kervens Noel was great. He set up the inspection, had a tire replaced, and then did the service. He was extremely professional. More

by Marc_kaufman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Audi Brookline responded

Thank you for taking the time to share this feedback! It means a lot to hear that Kervens earned your five-star rating and we hope to see you again next time here at Audi Brookline!

November 16, 2021

We were very happy with the service we received at Audi Brookline. Kerven was very helpful and explained what needed to be done. They honored their promise that I would receive a full car detailing next t More

by Janetledda57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerven was wonderful. Highly recommend him!
Nov 17, 2021 -

Audi Brookline responded

Thank you for the fantastic feedback! We're glad to hear that you're pleased with the service provided by Kerven & the team and we look forward to your next visit with us here at Audi Brookline!

November 09, 2021

The service was excellent but it did bother me that there were several people without masks. More

by Bobbtoomey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Audi Brookline responded

Thank you for leaving your honest feedback. We will present this to our team and look forward to providing a five-star experience next time! - Audi Brookline

November 06, 2021

Great service experience overall. Kervens helped me get my car ready and on-time and looked for the most cost effective option. Once he got a hand on my car’s file, he sent important updates via text. The More

by GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens from Audi Brookline
Nov 09, 2021 -

Audi Brookline responded

Thank you for trusting Audi Brookline with your vehicle! We're glad you had a great experience with Kervens & the team and we hope we can be of service to you again in the future. Take care!

November 05, 2021

Do not trust this dealer. I had over 6,000.00 of repairs that were quoted that were not necessary. They had my car over two weeks and never gave the loaner they promised. Everyday I was told my car was next More

by Tanya
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Audi Brookline responded

Tanya, Thank you for your review of Audi of Brookline. The services we suggested were recommendations only, and I apologize for any miscommunication we may have caused. I would love to speak to you further about this matter, and come to a resolution. Please contact me at your earliest convenience. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

October 31, 2021

We are a 2 Audi family .Love the cars . Appreciate the We are a 2 Audi family . Love the cars . Appreciate the quality of both service and excellence in auto mechanics . Well trained staff! Aram Gregor More

by rth0405
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 02, 2021 -

Audi Brookline responded

Thank you for taking the time to share this wonderful feedback about Aram and our team here at Audi Brookline! We appreciate your business and look forward to seeing you next time!

October 28, 2021

The team at Audi Brookline is knowledgeable, informative, and responsive to customer needs. Many thanks to Aramayis. More

by dannamauch
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Oct 28, 2021 -

Audi Brookline responded

We appreciate you taking the time to share this wonderful feedback and can't wait to pass it along to Aramayis and the team! Thanks for trusting Audi Brookline with your business and please don't hesitate to reach out if we can be of service again in the future!

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