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Audi Brookline - Service Center

Brookline, MA

4.8
402 Reviews

402 Reviews of Audi Brookline - Service Center

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August 27, 2024

I was there for service yesterday. The dealership did a good job and made sure all my needs were satisfied. More

by Jbyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou
Aug 27, 2024 -

Audi Brookline responded

Jbyes, we're glad to hear that our team at Audi Brookline met your needs during your service visit. Thanks for sharing!

August 23, 2024

Jeff provided great service. I also received a video for my car "health report" which was very helpful. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Buchholz - Service Department
Sep 04, 2024 -

Audi Brookline responded

Hi Bonnie, we're glad to hear Jeff provided great service and that the video health report was helpful at Audi Brookline! We look forward to serving you again! Have a great ride!

August 06, 2024

Luis Gonzalez was efficient at drop off, clear and timely with updates and a pleasure to work with. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
Aug 07, 2024 -

Audi Brookline responded

Thank you, Mark! It makes us happy to hear! - Audi Brookline

July 30, 2024

Luis Gonzalez is great. Kept in contact with me throughout the process of the 30k service. Remembered me from a previous experience at Audi Brookline. Easy drop off and pick More

by mikerph2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
Aug 01, 2024 -

Audi Brookline responded

We're delighted to hear that Luis provided excellent service and kept you informed throughout your visit at Audi Brookline. Thanks for sharing your positive experience with our team!

July 25, 2024

2 hours for a scheduled oil change when I told them I was going to be waiting. Then they told me I was done and I had to wait another 30 minutes for them to “rinse “ my car. Not an actual wash since it didn’ More

by joanne.stinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None above
Sep 06, 2024 -

Audi Brookline responded

Joanne, It's good to hear that our mechanics were trustworthy, but we regret to see the poor rating. If you want to discuss this or have any other concerns, please reach out. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

July 25, 2024

Luis provades outstanding profesional service Everyone highly trained Love this place Will recommend to my friends More

by larry.vaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Audi Brookline responded

Thank you for the glowing review! We're delighted to hear that Luis and the team always provide you with such excellent service. We appreciate your recommendation and look forward to seeing you again! - Audi Brookline

July 25, 2024

Excellent service! The people are the best- from sales & management to service. I was there for service & it was timely and efficient! Every thing went smoothly More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens
Jul 26, 2024 -

Audi Brookline responded

Judy, we're delighted to hear that your service experience at Audi Brookline was smooth and efficient! Thanks for the kind words about our team!

July 25, 2024

Great service from Luis and his team. Luis was courteous and knowledgeable upon my sign in and service was quicker than anticipated. Overall, very good experience. More

by Jarkai88
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Jul 26, 2024 -

Audi Brookline responded

We're delighted to hear that Luis and the team at Audi Brookline provided you with such excellent service. Thanks for sharing your positive experience!

July 25, 2024

Loyal to Audi Brookline - honest, reliable and kind, 2nd Audi presently and 3rd will be from them More

by Dogneurology
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Silvio Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens!
Jul 26, 2024 -

Audi Brookline responded

We're glad you feel confident coming to Audi Brookline for all your automotive needs! We appreciate your loyalty and look forward to more five-star visits to come! Thank you!

July 25, 2024

Excellent service and very accomplished with emergency happenings Sales person comes over to talk while waiting for service. More

by mallen10a
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Audi Brookline responded

Thank you for trusting the Audi Brookline team with your automotive needs! We appreciate your kind review and look forward to seeing you next time!