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Audi Brookline - Service Center

Brookline, MA

4.7
400 Reviews

400 Reviews of Audi Brookline - Service Center

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December 08, 2021

Went in for tire pressure check and the mechanics were able to salvage the tire without having to replace the whole thing. Kervens took great care of all communications between the teams. More

by Seda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Dec 09, 2021 -

Audi Brookline responded

Hi Seda, thank you for sharing your review! We're so happy that Kervens worked hard during your entire appointment! -Audi Brookline

December 08, 2021

Kervins provided us with excellent car service. He addressed all issues professionally and kindly. Kervins gave us a thorough explanation of repairs. He is an asset to the customer service department More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervins Noel
Dec 10, 2021 -

Audi Brookline responded

We're glad Kervins made this a five-star experience, Nancy! Thank you so much for taking the time to leave Audi Brookline such a great review!

December 01, 2021

Professional, reliable and trustworthy. They’ve serviced my car since I bought it there. Kervens has been helpful and transparent with all my service appointments. More

by Winwoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Dec 02, 2021 -

Audi Brookline responded

You've made our day! Thank you for taking the time to leave the Audi Brookline team your fantastic feedback!

November 27, 2021

Kervens did an outstanding job: clear descriptions of work, responsive, timely and proactive communicator. And, a good guy. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Nov 30, 2021 -

Audi Brookline responded

Hi Mark - thank you so much for taking the time to share this wonderful feedback; Kervens will be so happy to hear it! We appreciate you coming to visit us here at Audi Brookline and hope to see you again next time!

November 23, 2021

Miscommunication and senior techs not working on Saturdays led to delays but once cleared the work was perfect. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Audi Brookline responded

Thank you for being a loyal Audi Brookline customer, George! We appreciate your honest feedback and hope to see you next time!

November 19, 2021

Easy process. Very good results. A pleasure to deal with.. They even provided a quick ride home to my door. More

by sam02467
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Audi Brookline responded

We're happy to hear it! Thank you for coming to Audi Brookline!

November 17, 2021

Kervens Noel was great. He set up the inspection, had a tire replaced, and then did the service. He was extremely professional. More

by Marc_kaufman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Audi Brookline responded

Thank you for taking the time to share this feedback! It means a lot to hear that Kervens earned your five-star rating and we hope to see you again next time here at Audi Brookline!

November 16, 2021

We were very happy with the service we received at Audi Brookline. Kerven was very helpful and explained what needed to be done. They honored their promise that I would receive a full car detailing next t More

by Janetledda57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerven was wonderful. Highly recommend him!
Nov 17, 2021 -

Audi Brookline responded

Thank you for the fantastic feedback! We're glad to hear that you're pleased with the service provided by Kerven & the team and we look forward to your next visit with us here at Audi Brookline!

November 09, 2021

The service was excellent but it did bother me that there were several people without masks. More

by Bobbtoomey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Audi Brookline responded

Thank you for leaving your honest feedback. We will present this to our team and look forward to providing a five-star experience next time! - Audi Brookline

November 06, 2021

Great service experience overall. Kervens helped me get my car ready and on-time and looked for the most cost effective option. Once he got a hand on my car’s file, he sent important updates via text. The More

by GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens from Audi Brookline
Nov 09, 2021 -

Audi Brookline responded

Thank you for trusting Audi Brookline with your vehicle! We're glad you had a great experience with Kervens & the team and we hope we can be of service to you again in the future. Take care!

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