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Audi Brookline - Service Center

Brookline, MA

4.7
400 Reviews

400 Reviews of Audi Brookline - Service Center

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January 04, 2022

Good customer focus. Good follow through on work to be done. Feeling of high standards and quality More

by elaws
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis gonzalez
Jan 04, 2022 -

elaws responded

Consistent excellence

Jan 04, 2022 -

elaws responded

Keep it up

Jan 06, 2022 -

Audi Brookline responded

Thank you for taking the time to share this excellent feedback! We appreciate you trusting the Audi Brookline team with your business and hope we can be of service again in the future!

December 31, 2021

Sales office provided a good experience 3 years ago. Services have consistently too little for too much money. They lie about the need for replacement parts. Don’t trust these folks. Also, kinda nasty a More

by Gpehrlich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kervan
Jan 24, 2022 -

Audi Brookline responded

Our team is disappointed to hear we didn't earn five stars this time. We'd like to help resolve these concerns and improve your experience. Please reach out to me at your earliest convenience if you'd like to help resolve these issues. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

December 31, 2021

Efficient and thorough service of my car. Regular communications. Easy access to loaner vehicle for the day More

by radviews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Jan 04, 2022 -

Audi Brookline responded

Thank you for the positive feedback! We hope to see you again next time here at Audi Brookline!

December 28, 2021

Kervens is the best! Excellent customer service. That was my first time there. I’ll definitely be back. More

by Jxm13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Kervens
Dec 29, 2021 -

Audi Brookline responded

We are so happy to hear that you had such a great time working with Kervens! Audi Brookline appreciates you so much!

December 24, 2021

Awesome service as always with Audi Brookline. The team is very professional, communicative, and friendly. The bar is set very high with this dealership and especially by Aramayis. 10 stars. More

by giljzim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan
Dec 28, 2021 -

Audi Brookline responded

Thank you for taking the time to leave Audi Brookline this awesome feedback and five-star rating! We're so happy you feel confident coming to see Aramayis! We look forward to assisting you again in the future!

December 23, 2021

Got in during the holiday crush; taken care of; attention to warranty which reduced costs, pleasant and efficient. More

by marita1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervin Noel was my service person.
Dec 28, 2021 -

Audi Brookline responded

It's so great to hear that the team provided five-star care! Thank you for coming to see Audi Brookline!

December 21, 2021

Jet in was very attentive to my car needs. I was kept updated throughout the entire process, which I really appreciated. This is definitely my go to dealer! More

by nellyma96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens, Luis
Dec 22, 2021 -

Audi Brookline responded

Thank you for being an Audi Brookline customer! We appreciate your support and look forward to your next visit!

December 21, 2021

Made very good on an initial misstep that led to a satisfactory result. I am pleased. More

by rgioia
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Dec 22, 2021 -

Audi Brookline responded

Thank you for sharing your experience! It means a lot to hear that you're satisfied and we hope we can be of service to you again in the future! - The Audi Brookline Team

December 18, 2021

Scheduled me right away. They were very accommodating and did my repairs while I waited. A convenient place to bring your Audi for service. More

by ijschaefer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Dec 20, 2021 -

Audi Brookline responded

Thank you for your 5-stars! We're happy that we were able to accommodate you during your recent appointment! See you next time at Audi Brookline!

December 18, 2021

Superb experience. Excellent communication, very responsive, highest possible degree of customer satisfaction. Kervens Noel was superb. More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Dec 20, 2021 -

Audi Brookline responded

Thank you for the fantastic feedback, Gary! It was our privilege to serve you and we hope we have the opportunity to do so again in the future. Take care! - The Audi Brookline Team

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