Back

Audi Brookline - Service Center

Brookline, MA

4.8
402 Reviews

402 Reviews of Audi Brookline - Service Center

Sort by
May 11, 2022

Awesome dealership. Friendly, easy to drop off and pick up. Very knowledgeable service department. Thanks More

by flevitan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Audi Brookline responded

It's our privilege to serve you! Thanks for visiting Audi Brookline - we hope to see you again next time!

May 06, 2022

Poor job booking. I called and have to leave a call back and they never responded. Once I called again and booked the appointment it went smoothly. More

by stevenmg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayla Grigoryan
May 11, 2022 -

Audi Brookline responded

We appreciate you bringing this to our attention, Steven. Our team is disappointed to hear about the first hiccup in your scheduling experience and we hope we can do better next time. Please don't hesitate to reach out if you have additional feedback to share about your visit. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

May 05, 2022

I have not had a great experience with the service dept. sketchy recommendations on services needed, and poor communication on how to use my prepaid service contract. More

by bigbri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Audi Brookline responded

Hello - I'm sorry to learn about the details of your recent service experience. It was never our intention to provide you with a negative visit and would like the opportunity to discuss this with you further. Thanks, Timothy Veiga - General Manager - tveiga@herbchambers.com

April 23, 2022

Luis explained what was need to be done and when the work would be finished. He was polite and kept me informed. More

by Rhea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Audi Brookline responded

Thank you for sharing your experience! We're happy to hear Luis took great care of you and we hope to see you again next time here at Audi Brookline!

April 22, 2022

Beautifully designed dealership that conveys luxury and attentiveness to clientel. Service writer are excellent and listen well. Clearly good service is their goal. More

by Gsklavens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramaya- excelkent
Apr 25, 2022 -

Audi Brookline responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Audi Brookline and we hope to see you again next time!

April 21, 2022

On the whole, I think it's a decent dealership. I don't always think they put the customer first More

by doug raymond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervins
Apr 22, 2022 -

Audi Brookline responded

Hi Doug, thank you for sharing your honest feedback. If anything our team can improve on, feel free to reach out to our team.

April 17, 2022

Nice clean new facility, with an efficient and accessible service intake procedure. What a relief to have the reconstruction completed More

by dmurphy33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervans Noel
Apr 18, 2022 -

Audi Brookline responded

Thank you for sharing your review! We're happy you enjoyed our new facility! See you next time at Audi Brookline!

April 16, 2022

Excellent on time service. Through talk with service rep and clean facility. Spoke to salesperson about lease. More

by mallen10a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

mallen10a responded

Excellent on time service. Service Representative kept in touch

Apr 16, 2022 -

mallen10a responded

Excellent on time service. Clean faculty and responsive representative

Apr 19, 2022 -

Audi Brookline responded

Thank you for taking the time to share this wonderful feedback! We look forward to serving you again in the future! - The Audi Brookline Team

April 15, 2022

Timely service. Excellent communication with customer regarding progress of service and availability of parts. As I live nearby, and parts were delayed, they were More

by kazoos.lodging0s
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Gallo
Apr 18, 2022 -

Audi Brookline responded

Thank you for the wonderful feedback! It was our privilege to serve you and we hope we have the opportunity to do so again in the future. Take care! - The Audi Brookline Team

April 07, 2022

Audi of Brookline is a total class act dealership. Luis Gonzalez in service was highly professional and accommodating. He did not overpromise but rather, properly outlined all my service options . More

by Julian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Gonzalez
Apr 07, 2022 -

Audi Brookline responded

Thank you for the wonderful review of our team, Julian! We appreciate your support and look forward to your next visit here at Audi Brookline!

...
24
...