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Audi Brookline - Service Center

Brookline, MA

4.7
427 Reviews

427 Reviews of Audi Brookline - Service Center

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October 21, 2022

Exceptional service every time. They are courteous and efficient. Kept me updated on the progress of the repair. More

by mayra.lorenzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens and Grigoryan
Oct 24, 2022 -

Audi Brookline responded

Thank you for trusting Audi Brookline with the care of your vehicle! Our team appreciates your kind feedback and looks forward to serving you again next time!

October 13, 2022

Very professional and cordial. Everything as promised. Dealership clean and inviting. Greeted immediately upon arrival. More

by MikeVC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Audi Brookline responded

We appreciate you taking the time to leave us your wonderful review, Mike! We hope that you come back to visit us again! Thank you! - Audi Brookline

October 10, 2022

Service is always excellent and so responsive! Our Service Representative takes very good care of us in a timely manner! More

by Celeste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Oct 11, 2022 -

Audi Brookline responded

Thanks for the five stars, Celeste! We're glad to hear that your visit with us was such a positive one. We hope to see you back! -Audi Brookline

September 30, 2022

Fantastic service from Aramayis Grigoryan at Audi Brookline! Timely, complete, well explained and all service completed ahead of time. Thanks! More

by AW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Gregoryan
Oct 03, 2022 -

Audi Brookline responded

Thank you for visiting Audi Brookline! We're happy to hear Aramayis & the team provided you with wonderful service and we hope to see you again next time. Take care!

September 29, 2022

Very welcoming, efficient and professional. When an added problem surfaced post the initial/planned service the dealership handled it seamlessly. More

by harrss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Audi Brookline responded

Thank you for sharing your experience! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Audi Brookline Team

September 17, 2022

Audi of Brookline continues to surpass expectations (which were very high to begin with). Aramayis and the service team are as professional as they get. Would recommend them for your Audi, and for your More

by giljzim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan
Sep 21, 2022 -

Audi Brookline responded

Thanks for the five stars! We're glad to hear that Aramayis and the rest of the team could assist you. We hope to see you back! -Audi Brookline

September 13, 2022

I am so thankful for Audi of Brookline. I was out of town, I heard a strange noise coming from the left front wheel when making slow turns. Luis, at Audi of Brookline, was able to get our c More

by andrea.ellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 13, 2022 -

Audi Brookline responded

Thank you for sharing this experience, Andrea! We're so glad Luis & the team were able to assist you and we hope the rest of your trip went smoothly. Take care and thanks again, from all of us here at Audi Brookline!

September 09, 2022

Terrible place to have your vehicle serviced at, beware they seem to not have many ASE certified technicians. Brought my car in twice for a low oil light first time apparently there was no issue and the se More

by JoseRC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arimayas
Sep 16, 2022 -

Audi Brookline responded

Hello Jose, We regret that this situation occurred and appreciate you bringing this to our immediate attention. We want to help resolve these concerns and regain your confidence in us. Please reach out when you have time to discuss this in detail. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

Oct 26, 2022 -

JoseRC responded

After attempting to email the "GM" who chose not to even respond to my concern, I ended up having to file with the MA consumer action group. The next step I have to take is taking them to small claims court since they never fixed anything properly of mine. This dealership struggled with my concerns and they still aren't fixed. My low oil light concern was never fixed (it came back again) and service refused to admit to ruining my motor mounts. Honestly be wise with choosing to bring your vehicle here it could cost you more than you bargained for, and do some research. There are plenty more places that offer real luxury service and genuine customer care on a personal level than Audi of Brookline.

September 09, 2022

This dealership is very client oriented. I am able to get my car into service in a reasonable time. They are very attentive to my comfort while I wait for work to be done. When it’s going to More

by Hansen3104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the service department desk personal are o accommodating and easy to work with.
Sep 09, 2022 -

Audi Brookline responded

Thank you for sharing your kind review! We appreciate your 5-stars and look forward to seeing you next time at Audi Brookline!

August 31, 2022

Service desk always helpful. Car drives better after service. Electronic features make services quite expensive. Sigh. More

by Frediawoolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan and another man whose name I didn’t get
Aug 31, 2022 -

Audi Brookline responded

Thanks for the five stars, Fredia! We hope to see you back for all of your future auto needs! -Audi Brookline

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