Back

Audi Brookline - Service Center

Brookline, MA

4.7
454 Reviews

454 Reviews of Audi Brookline - Service Center

Sort by
January 11, 2023

My dealings with Audi Brookline has always meet with my standards and is so appreciated More

by rwharris329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silvio Santos
Jan 12, 2023 -

Audi Brookline responded

Thank you for your continued support of the Audi Brookline team! We look forward to seeing you next time!

January 11, 2023

Kervens was extremely professional and helpful! My car was fixed and ready on the date it was promised. More

by Alexandrie05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens Noel
Jan 12, 2023 -

Audi Brookline responded

Thank you for sharing your experience! We hope you won't hesitate to reach out if Kervens & the team can be of service again in the future! - Audi Brookline

January 10, 2023

Hello there, i got my car service on December 21 2022. Where i was told my motor was no good and need a bunch of things the tech individual wasn't right on. Today January 10 i go into the dealership to in More

by Kcaustin23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Audi Brookline responded

We value your input and appreciate you sharing a review. Reading something like this is very disappointing and will be addressed with our team. We take great pride in the service we provide and regret leaving you with this impression of us. We wish you the very best with your vehicle. Please feel free to reach out to me personally if you have any additional information that will help us improve. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

January 03, 2023

Luis in the service department was phenomenal. In and out in a hour for my service so everything went well. More

by Adriel770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Jan 03, 2023 -

Audi Brookline responded

Thank you for sharing your review! We're happy that Luis and the rest of our team got you in and our within the hour! We look forward to seeing you next time at Audi Brookline!

December 30, 2022

Took 2. 5 hours to do an oil change. They didn't even reset the 'service due' message on my dashboard. My car is a 2021 with 8500 mi on it. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Audi Brookline responded

Mark, thank you for sharing this feedback with us. We understand that your time is valuable and regret if you feel we wasted any of it. I apologize for the oversight on resetting the service notification. If you would like to discuss the details of your visit with me directly, please contact me at your convenience. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

December 16, 2022

This dealership helped me when they did not have to do anything They are professional and kind. I highly recommend them for purchase or repair of the wonderful AUDI !! More

by SheilaPastels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Audi Brookline responded

It was our privilege to serve you, Sheila! Thank you for the kind review and please don't hesitate to reach out if our Audi Brookline team can be of service again in the future!

December 16, 2022

Just a great dealership with outstanding customer service and the communication is flawless. My favorite and only dealership i would go to More

by Flex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 19, 2022 -

Audi Brookline responded

We're so honored to receive your support! Thanks for being an Audi Brookline customer. We look forward to your next visit!

December 16, 2022

Always greeted immediately upon arrival. Clean facility. The staff is always kind and ready to assist. Questioned answered when asked. Enjoyable experience. More

by MikeVC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Audi Brookline responded

Thank you for your continued support of the Audi Brookline team, Mike! We appreciate your support and look forward to your next visit!

December 14, 2022

Aramayis Grigoryan in the service advisor department was very helpful to ensure a smooth service. Thank you! More

by capodiecipaola5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan
Dec 15, 2022 -

Audi Brookline responded

We appreciate the kind feedback and can't wait to share it with Aramayis! Thanks for visiting Audi Brookline and please don't hesitate to reach out if we can be of service again in the future!

December 14, 2022

Excellent service! Luis was a pleasure to work with as he kept me abreast of the car’s repair status and was able to get the car back to me one day earlier than expecte More

by PatD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
Dec 15, 2022 -

Audi Brookline responded

Thank you for the wonderful feedback! We're happy to hear Luis took excellent care of you during your visit and we hope you won't hesitate to reach out if our Audi Brookline team can be of service again in the future!

...
23
...