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Audi Brookline - Service Center

Brookline, MA

4.7
427 Reviews

427 Reviews of Audi Brookline - Service Center

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December 01, 2022

Great and efficient dealer that has modernized their service a lot over the past 2 years. More

by Claudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Dec 02, 2022 -

Audi Brookline responded

Thank you for trusting the Audi Brookline team with your business, Claudio! We appreciate the kind feedback and look forward to your next visit!

December 01, 2022

Every one was curtious and helpful i was given a loaner my car was returned washed More

by Bruno Papabvc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Audi Brookline responded

Thank you for sharing your review, Bruno! We look forward to seeing you next time at Audi Brookline!

November 30, 2022

Very smooth process to have our car serviced. Luis is terrific. He even sent an Uber to make pickup easy. More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 01, 2022 -

Audi Brookline responded

Your feedback is great to hear! Thank you for coming to Audi Brookline! We'll see you next time!

November 25, 2022

I’ve had great experiences with this dealership. I bought my A4 there and have returned for regular servicing. Luis has been my service rep and it’s consistently a pleasure to work with him, he’s ve More

by dhuszar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez - 5 stars!
Nov 28, 2022 -

Audi Brookline responded

Thank you for taking the time to leave us with such a great five-star review! Luis and the team are happy you feel confident bringing your Audi A4 for service at Audi Brookline! We look forward to seeing you again!

November 19, 2022

Always a disappointment. From the minute I walked in for oil change to finding plastic bottles left in my car. More

by Farnaz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Audi Brookline responded

Thank you for taking the time to leave us a review. We're truly disappointed to hear about this experience and will make sure it gets looked into with our team. If you have any additional feedback you'd like to share, please feel free to contact me directly. Thanks again, Timothy Veiga - General Manager - tveiga@herbchambers.com

November 13, 2022

Great service by everyone involved. Friendly, efficient, very helpful. Luis was excellent and took great care of me and my car. More

by baruch.krauss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Nov 15, 2022 -

Audi Brookline responded

Luis and our team are happy to help, Baruch! Thank you for coming to Audi Brookline!

November 11, 2022

Visited the dealership unscheduled with a tire pressure warning light on. Service agent Luis Gonzalez was helpful, professional and focused on solving the problem as well as getting a recalll addressed an More

by Tony Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzales (so?)
Nov 11, 2022 -

Audi Brookline responded

Thank you for sharing your service experience working with Luis! We're so happy that he was able to address your issues. We hope you share your experience with friends and family, Tony! -Audi Brookline

November 04, 2022

Doesn’t give you any perks, but really nice staff that makes you feel at ease. More

by Fabregas_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Goncalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Nov 04, 2022 -

Audi Brookline responded

Thank you for the review and feedback. Our team looks forward to seeing you again next time here at Audi Brookline!

November 03, 2022

Service staff was very knowledgeable ,ready to listen to me who is a least tech savvy person. More

by Skunitomo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louise Gonzalez
Nov 04, 2022 -

Audi Brookline responded

Thank you for the great review of our Audi Brookline service team! We appreciate your business and hope you'll be visiting us again in the future!

October 24, 2022

Excellent service from Kervens. Very straight forward with "recommended" repairs verses "required" repairs with no pressure to take on the recommended services. Will return for se More

by sccope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Audi Brookline responded

Thank you for sharing your review! We look forward to seeing you next time at Audi Brookline!

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