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Audi Brookline - Service Center

Brookline, MA

4.7
454 Reviews
Call Service Center (617) 860-3222

454 Reviews of Audi Brookline - Service Center

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March 02, 2023

Bill was exceptional to work with! Honest, straightforward, and flexible around what our Q7 needed and the impact it would have on our family. I look forward to working with him again More

by JakeDickerhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Kramer
Report | Print
Mar 03, 2023 -

Audi Brookline responded

Thank you for your review, Jake! We're so happy that Bill was able to assist during your recent visit! -Audi Brookline

February 27, 2023

Wonderful service department. They go above and beyond to help customers. I have always had the best experience when having my car serviced. More

by Gemgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Report | Print
Mar 01, 2023 -

Audi Brookline responded

Thank you for your excellent review! We hope you trust our team for all of your service needs! -Audi Brookline

February 15, 2023

They were able to complete what was supposed to be a 2 day recall in a morning. Great service and quick! More

by Jan.W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aram 5 stars!
Report | Print
Feb 16, 2023 -

Audi Brookline responded

It was our privilege to serve you, Jan! Please don't hesitate to reach out if we can assist you with any future automotive needs! - The Audi Brookline Team

February 08, 2023

Everyone was very professional and Kervens was super. He deserves a raise! Everything worked as I was told it would More

by msmulow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only worked with Kervens
Report | Print
Feb 09, 2023 -

Audi Brookline responded

Thank you for the wonderful feedback! Kervens & the team are honored to receive your support and hope to see you again next time here at Audi Brookline!

February 07, 2023

Excellent and very responsive service. Luis was professional and informative and efficient - responding to my questions and concerns with care and consideration. More

by ellen.boiselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2023 -

Audi Brookline responded

We appreciate the wonderful feedback, Ellen! Thanks for visiting Luis & the team here at Audi Brookline and please don't hesitate to reach out if we can be of service again in the future!

February 03, 2023

My service agent was very helpful and responsive. waited for car was comfortable and time was reasonable. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service agent was Aramayis Gragorian. .
Report | Print
Feb 06, 2023 -

Audi Brookline responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Audi Brookline and we hope you'll keep us in mind for any future automotive needs. Take care!

February 01, 2023

Service people listen well and are responsive and give good explanations. They work hard to accommodate customers. More

by Hydrangea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Vautrinot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Fine
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Veiga, Steven Claudio
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Feb 01, 2023 -

Audi Brookline responded

Thank you for recommending our team! We look forward to seeing you next time! -Audi Brookline

January 28, 2023

I believe I was over charged. I I I I III I I I I I I I More

by Nbodick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 13, 2023

THIS THE WORSE LOCATION IN BOSTON and yall should stay clear of this dealership. They only work on 2018 and up, they will give you an excuse for why your car isn't worth something to try an get you into a More

by Kcaustin23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Audi Brookline responded

We value your input and appreciate you sharing a review. Reading something like this is very disappointing and will be addressed with our team. We take great pride in the service we provide and regret leaving you with this impression of us. We wish you the very best with your vehicle. Please feel free to reach out to me personally if you have any additional information that will help us improve. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

Jan 18, 2023 -

Kcaustin23 responded

I've emailed you 3 times no response and i went to the location to talk personally to you but got told from David he was the manager. I will nor be getting my car service or recall at Audi in brookline EVER. The expert isnt so much an expert, yall took my money to tell me what i already knew. Diagnostic is usually 189 but charges me 420 for it. My recall you should of done a diagnostic for free but the service guy didn't do it. That location is trash and yall only help people with newer cars.

January 13, 2023

The dealership has been redesigned so it is quite lovely now, both sales & the service area More

by Sthendgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens
Report | Print
Jan 17, 2023 -

Audi Brookline responded

Thank you so much for the kind words and five-star rating! We look forward to seeing you back at Audi Brookline again!

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