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Audi Brookline - Service Center

Brookline, MA

4.8
432 Reviews
Call Service Center (617) 860-3222

432 Reviews of Audi Brookline - Service Center

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February 09, 2025

I will say at first I was shocked & surprised of the price hike for brakes compared to the Westwood location but thanks to Kenneth from Service he handled my disbelief well & he didn't give up on me he More

by German Europe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
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Feb 10, 2025 -

Audi Brookline responded

We're glad to hear that Kenneth and the team at Audi Brookline were able to address your concerns and honor a previous quote. We appreciate your business and are happy we could provide you with a satisfactory solution!

February 07, 2025

Great communication and access to a loaner alleviated my concerns. Jeff was great to work with. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2025 -

Audi Brookline responded

Hi Matt! Thank you for your kind words! We're glad to hear that great communication and access to a loaner helped ease your concerns at Audi Brookline. Jeff will be happy to know you had a positive experience working with him.

February 04, 2025

Fast, competent, personable service. Kenny was a true professional. Top tier. Knowledgeable. Helpful. Inspired confidence. More

by Parker Griffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
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Feb 05, 2025 -

Audi Brookline responded

Hi Parker! We're delighted to hear that Kenny provided you with top-tier service at Audi Brookline. Thanks for sharing your experience!

January 29, 2025

Jeff was great. He provided Solid customer service when I needed my Audi Q5 hybrid serviced. More

by costa.belezos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey
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Jan 29, 2025 -

Audi Brookline responded

We're glad to hear it! Thank you so much for the five-star rating! – Audi Brookline

January 27, 2025

Ken was great to work with on a few repairs needed. He helped utilize my CNA warranty. Great service by Ken and Audi More

by GD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken
Report | Print
Jan 27, 2025 -

Audi Brookline responded

We're delighted to hear that Ken provided excellent service during your recent visit here at Audi Brookline. Thank you for sharing your experience, and please don't hesitate to reach out if we can assist you again in the future!

January 25, 2025

They were very professional and thorough. They kept me informed during the whole process. I give them an A rating. More

by bp284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens from service
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Jan 27, 2025 -

Audi Brookline responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Audi Brookline provided a professional and thorough experience. We appreciate your A rating and look forward to serving you again in the future!

January 24, 2025

I recently brought in my Q5 for the recommended 40k miles service with a missing rear windshield wiper issue to Brookline Audi. It took all day to complete my service but my Service Advisor Kenneth was able More

by Alan12888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Meltzer
Report | Print
Jan 25, 2025 -

Audi Brookline responded

Hi Alan! We're delighted to hear that Kenneth and the Audi Brookline team provided excellent service for your Audi Q5. We appreciate your patience during the process and are glad you had a positive experience with us! Safe travels ahead!

January 23, 2025

Jeff is great - he explains everything thoroughly and is super kind. Based on his service alone I would recommend this dealership to anyone! More

by pearce.will518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Buchholz
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Jan 23, 2025 -

Audi Brookline responded

We're delighted to hear that Jeff provided such excellent service at Audi Brookline! Thank you for recommending us, and we hope to see you again soon.

January 22, 2025

Great communication throughout the whole process. I will be going back for future services or repairs. More

by Tom R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Meltzer
Report | Print
Jan 23, 2025 -

Audi Brookline responded

Tom, we're delighted to hear about your positive experience with our team at Audi Brookline! We look forward to assisting you with any future services or repairs. Safe travels until then!

January 19, 2025

Kervens is outstanding. Straight shooter. Very thorough. Audi Brookline did great work At this leave without More

by ADB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Audi Brookline responded

We're delighted to hear that Kervens provided such outstanding service at Audi Brookline! Thank you for sharing your experience, and we hope you enjoy every mile in your new vehicle! Safe travels!

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