Audi Brookline - Service Center

Initially, the person who noticed me didn't appear to be in a hurry; responding to a few texts seemed to be their priority. The person at the desk appeared somewhat annoyed by my presence, and I felt unwelc in a hurry; responding to a few texts seemed to be their priority. The person at the desk appeared somewhat annoyed by my presence, and I felt unwelcome rather than assisted. After receiving a message about my car and instructions that an associate would contact me, I waited 30 minutes before asking if they needed anything from me. Their response was that my car was washed and would be ready shortly. The overall interaction lacked friendliness. More

I take pride in maintaining my vehicles and don’t mind paying for good, thorough, and reliable service. Unfortunately, my experience at this dealership was the exact opposite: frustrating, dismissive, and paying for good, thorough, and reliable service. Unfortunately, my experience at this dealership was the exact opposite: frustrating, dismissive, and far from thorough. I called on a Friday to schedule an appointment, explaining that I was preparing for a long drive home for the holidays and had identified a faulty oil sensor warning that had come on intermittently, as well as a missing fog light cover I wanted addressed before leaving town. I informed the representative that I had a third-party warranty, and she reassured me that “it’s very common for people to drop their car off and have everything covered under the warranty reviewed.” Based on this, I dropped my car off on Monday. Upon arrival, I was told it would cost $250 for a general safety inspection and an additional $250 for each specific issue I wanted checked. For example, $250 to investigate the intermittent oil sensor warning, $250 for the seatbelt sensor, and so on. Unable to afford all those individual checks, I agreed to the general safety inspection, trusting it would cover critical safety concerns like the oil sensor. The inspection was completed, but the results were disappointing. I was told they would contact my warranty provider about necessary repairs and given a quote for the fog light cover replacement, which I approved. However, by Friday—after receiving no updates—I called to check on my car. I learned: • The fog light cover, which I had approved for replacement, hadn’t even been ordered. • Despite completing the safety inspection, it was not thorough enough to address the faulty oil sensor warning, which was a key issue I raised at the outset. When I picked up my car and drove away, the faulty oil sensor warning came on within 3 miles. This was an issue I explicitly mentioned and paid for in the safety inspection, yet it was ignored. For a dealership of this caliber, this lack of attention to detail—on a critical safety matter—is unacceptable. Adding to the frustration was the dismissive and condescending attitude of the staff, particularly my advisor. I’ve met Herb Chambers personally, and I know he would be appalled by this treatment and the failure to deliver on the promises of a dealership that carries his name. I don’t mind paying for premium service, but what I received here was disorganized, inadequate, and rife with pretension. This dealership must do better—for the safety and trust of its customers. More

Fantastic experience, prompt, responsive and court. Customer obsessed, worked to my time Left happy and satisfied Customer obsessed, worked to my time Left happy and satisfied More

Kennith, my service agent was very attentive and knowledgeable. He made sure that the car had a total service even though I had just come in for an oil change. knowledgeable. He made sure that the car had a total service even though I had just come in for an oil change. More

As usual, the visit and work done was very efficient and professional. I recommend Audi of Brookline. professional. I recommend Audi of Brookline. More

Costumer service was awesome. Service impeccable. Kenneth is a rockstar and took very good care of keeping us informed the entire time Service impeccable. Kenneth is a rockstar and took very good care of keeping us informed the entire time More

Ken was great. Friendly, quick and provided enough information about the services (both prior to the work and upon completion). Friendly, quick and provided enough information about the services (both prior to the work and upon completion). More

Always excellent - trustworthy, thorough and efficient. Brookline in my backyard and local relationships and loyalty mean a lot Brookline in my backyard and local relationships and loyalty mean a lot More

Bought a new RS7 2021. Everytime I have an issue Luis, Kervens, and Jeff from service go out of their way to accommodate me as best they can. The service I get is top notc Everytime I have an issue Luis, Kervens, and Jeff from service go out of their way to accommodate me as best they can. The service I get is top notch. I would purchase another car just knowing the service that comes at this dealership. More

Customer service is top notch when working with the service department. Luis knows both my partner and I and works really hard to be as efficient as possible. Brought our Q5e in for a recall and it was service department. Luis knows both my partner and I and works really hard to be as efficient as possible. Brought our Q5e in for a recall and it was such an easy experience. Really appreciate up to date text messages about the work being done. More