Audi Brookline - Service Center

Dealership is great, especially Luis, my rep, who was very responsive and attentive. Good job! very responsive and attentive. Good job! More

I am writing to express my deep concern regarding the way my wife was treated during her recent visit to your service center. She came in to discuss a crack she noticed on her car’s side mirror shortly after my wife was treated during her recent visit to your service center. She came in to discuss a crack she noticed on her car’s side mirror shortly after picking up the vehicle from an oil change appointment. Rather than being met with professionalism and courtesy, she was treated in a condescending and dismissive manner by both the service staff and the manager. Not only was her concern brushed aside, but the tone and behavior she experienced were blatantly disrespectful—and appeared to be rooted in gender bias. This kind of treatment is completely unacceptable. Every customer deserves to be treated with respect and dignity, regardless of their gender. We chose your dealership expecting not just quality service, but also professionalism and fairness. Unfortunately, that trust has been shaken. I hope you take this feedback seriously and ensure appropriate steps are taken to address this issue with your staff. No one should feel dismissed or disrespected when seeking service, and I trust you share that standard. More

Brought my SQ8 in for a 40k service - as usual Jeff walked me through the service items needed and helped make the experience easy and hassle free. walked me through the service items needed and helped make the experience easy and hassle free. More

Fast and sociable advisors with superior service and communications to and from the mechanics at all times that I have been present communications to and from the mechanics at all times that I have been present More

Easy to book an appointment. Great communication, service, and clean, new loaner car. Would definitely recommend. Great communication, service, and clean, new loaner car. Would definitely recommend. More

Service reps are outstanding…efficient, thorough, courteous. I received an update from the service tech, with a video of my car while he spoke. I couldn’t ask for anything more. courteous. I received an update from the service tech, with a video of my car while he spoke. I couldn’t ask for anything more. More

I was very happy with how I am treated and informed regarding my vehicle and it’s condition regarding my vehicle and it’s condition More

Personnel are very warm, professional and knowledgeable. A great team. They have become my go to Audi dealer. I could not be more pleased. A great team. They have become my go to Audi dealer. I could not be more pleased. More

Went out of their way to fit in a flat tire at 4:00 on a friday friday More

Audi Brookline always goes above and beyond to service our automobiles. I appreciate the timely updates, the use of a loaner car, and the customer-friendly service advisors. our automobiles. I appreciate the timely updates, the use of a loaner car, and the customer-friendly service advisors. More