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Audi Brookline - Service Center

Brookline, MA

4.7
427 Reviews

427 Reviews of Audi Brookline - Service Center

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March 07, 2023

Brought car for service and all known issues were resolved in a timely manner. While diagnosing my concerns other items were also found and corrected While constantly updated on status via text mess More

by Aakoumianakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Kramer
Mar 08, 2023 -

Audi Brookline responded

Thank you for sharing your experience! We appreciate you trusting the Audi Brookline team with your vehicle and hope we have the opportunity to serve you again in the future. Take care!

March 07, 2023

Wonderfully attentive and fast service department. Very satisfied with this dealer. Special thanks to Kervins Noa. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervins. Five stars
Mar 08, 2023 -

Audi Brookline responded

We're so happy to hear this, David! Thanks for trusting Kervins & the Audi Brookline team with your vehicle's service needs. We look forward to seeing you next time!

March 03, 2023

We had a great experience with their service. Great quality and fast. They also provided video from the technician describing the details of service. Also I’d would like to recognize superb work More

by Anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Mar 06, 2023 -

Audi Brookline responded

Anton, thank you so much for the fantastic feedback about your recent visit here at Audi Brookline! Kervens & the team appreciate your support and look forward to serving you again in the future!

March 02, 2023

Bill was exceptional to work with! Honest, straightforward, and flexible around what our Q7 needed and the impact it would have on our family. I look forward to working with him again More

by JakeDickerhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Kramer
Mar 03, 2023 -

Audi Brookline responded

Thank you for your review, Jake! We're so happy that Bill was able to assist during your recent visit! -Audi Brookline

February 27, 2023

Wonderful service department. They go above and beyond to help customers. I have always had the best experience when having my car serviced. More

by Gemgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Mar 01, 2023 -

Audi Brookline responded

Thank you for your excellent review! We hope you trust our team for all of your service needs! -Audi Brookline

February 15, 2023

They were able to complete what was supposed to be a 2 day recall in a morning. Great service and quick! More

by Jan.W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aram 5 stars!
Feb 16, 2023 -

Audi Brookline responded

It was our privilege to serve you, Jan! Please don't hesitate to reach out if we can assist you with any future automotive needs! - The Audi Brookline Team

February 08, 2023

Everyone was very professional and Kervens was super. He deserves a raise! Everything worked as I was told it would More

by msmulow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only worked with Kervens
Feb 09, 2023 -

Audi Brookline responded

Thank you for the wonderful feedback! Kervens & the team are honored to receive your support and hope to see you again next time here at Audi Brookline!

February 07, 2023

Excellent and very responsive service. Luis was professional and informative and efficient - responding to my questions and concerns with care and consideration. More

by ellen.boiselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Audi Brookline responded

We appreciate the wonderful feedback, Ellen! Thanks for visiting Luis & the team here at Audi Brookline and please don't hesitate to reach out if we can be of service again in the future!

February 03, 2023

My service agent was very helpful and responsive. waited for car was comfortable and time was reasonable. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service agent was Aramayis Gragorian. .
Feb 06, 2023 -

Audi Brookline responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Audi Brookline and we hope you'll keep us in mind for any future automotive needs. Take care!

February 01, 2023

Service people listen well and are responsive and give good explanations. They work hard to accommodate customers. More

by Hydrangea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Vautrinot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Fine
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Veiga, Steven Claudio
Feb 01, 2023 -

Audi Brookline responded

Thank you for recommending our team! We look forward to seeing you next time! -Audi Brookline

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