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Audi Brookline - Service Center

Brookline, MA

4.8
402 Reviews

402 Reviews of Audi Brookline - Service Center

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December 09, 2022

Herb Chambers/Brookline Audi is a fantastic dealership that offers easy, honest service. Most importantly what makes the difference at a dealership is the service representative. Kervens Noel happens to b More

by scottmallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Dec 12, 2022 -

Audi Brookline responded

Scott, thank you so much for taking the time to share this wonderful feedback! We're so glad Kervens & the team continue to earn your support and we'll be sure to share these kind comments with them. Take care and we'll see you next time here at Audi Brookline!

December 09, 2022

They were very friendly, super helpful, and a true pleasure to work with. Thank you! More

by Silvia & Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aramayis Grigoryan
Dec 09, 2022 -

Audi Brookline responded

Thanks for the five stars, Silva and Brian! We hope to see you back! -Audi Brookline

December 09, 2022

Luis in the service department is fantastic! He is very professional, polite and a delight to work with. Give this man a raise! More

by The Baron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Gonzalez = 10 stars
Dec 12, 2022 -

Audi Brookline responded

Thank you for the kind review! We're certainly lucky to have Luis on our team and we'll be sure to share this wonderful feedback with him. Take care and thanks again for your support, from all of us here at Audi Brookline!

December 07, 2022

People super nice and efficient But terribly expensive service but really warm intelligent nice staff Thank you Judith More

by Judithgurewich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Audi Brookline responded

Thank you, Judith! We are happy that you feel confident coming to the Audi Brookline service center!

December 05, 2022

I was very impressed on my first service visit with the professional and courteous approach to my issue. It was resolved perfectly on time after an overnight stay, and I was even offered an Uber ride home More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens in service department gets 5 stars
Dec 06, 2022 -

Audi Brookline responded

Thank you for sharing your experience! We're so glad our team was able to resolve your issue and we hope you won't hesitate to reach out if we can be of service again in the future. Take care! - Audi Brookline

December 01, 2022

Great and efficient dealer that has modernized their service a lot over the past 2 years. More

by Claudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Dec 02, 2022 -

Audi Brookline responded

Thank you for trusting the Audi Brookline team with your business, Claudio! We appreciate the kind feedback and look forward to your next visit!

December 01, 2022

Every one was curtious and helpful i was given a loaner my car was returned washed More

by Bruno Papabvc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Audi Brookline responded

Thank you for sharing your review, Bruno! We look forward to seeing you next time at Audi Brookline!

November 30, 2022

Very smooth process to have our car serviced. Luis is terrific. He even sent an Uber to make pickup easy. More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 01, 2022 -

Audi Brookline responded

Your feedback is great to hear! Thank you for coming to Audi Brookline! We'll see you next time!

November 25, 2022

I’ve had great experiences with this dealership. I bought my A4 there and have returned for regular servicing. Luis has been my service rep and it’s consistently a pleasure to work with him, he’s ve More

by dhuszar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez - 5 stars!
Nov 28, 2022 -

Audi Brookline responded

Thank you for taking the time to leave us with such a great five-star review! Luis and the team are happy you feel confident bringing your Audi A4 for service at Audi Brookline! We look forward to seeing you again!

November 19, 2022

Always a disappointment. From the minute I walked in for oil change to finding plastic bottles left in my car. More

by Farnaz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Audi Brookline responded

Thank you for taking the time to leave us a review. We're truly disappointed to hear about this experience and will make sure it gets looked into with our team. If you have any additional feedback you'd like to share, please feel free to contact me directly. Thanks again, Timothy Veiga - General Manager - tveiga@herbchambers.com

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