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Audi Brookline - Service Center

Brookline, MA

4.8
436 Reviews
Call Service Center (617) 860-3222

436 Reviews of Audi Brookline - Service Center

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June 20, 2023

I came in unexpectedly on somewhat of an emergency, and was taken in immediately. Bill Kramer took great care of me and I had an excellent experience overall More

by ddh
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Kramer
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Jun 21, 2023 -

Audi Brookline responded

We're so glad we could assist you in your time of need, and that Bill provided excellent care during your visit. Thank you for the great review!

June 17, 2023

Quick service. Consultant was knowledgeable and very forthright. Environment was pleasant. Excellent place to patronize. More

by tilghman85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens
Report | Print
Jun 20, 2023 -

Audi Brookline responded

We're so glad to hear that you had a quick and pleasant experience at Audi Brookline! Our team takes pride in providing knowledgeable service and we appreciate your kind words. Thank you for choosing us, and we hope to see you again soon!

June 14, 2023

On time, efficient, kept me posted the entire time. Appreciated the service video at the end of the appointment More

by Nicole.oconnor44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens
Report | Print
Jun 15, 2023 -

Audi Brookline responded

Thank you for the positive feedback about your experience, Nicole! We appreciate you trusting the Audi Brookline team with your vehicle and hope we have the opportunity to serve you again in the future!

June 11, 2023

Fantastic service by Luis. Had a lengthy and complicated review and i was always informed… TERRIFIC. More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jun 13, 2023 -

Audi Brookline responded

We appreciate the wonderful feedback! It's great to know that you were kept informed throughout your experience and we hope you won't hesitate to reach out if Luis & the team can be of service again in the future. Take care! - Audi Brookline

May 31, 2023

Well organized systems, comfortable waiting area, no problems with service, and polite service representatives. Thanks. More

by Acolyte
Recommend Dealer
Yes
Employees Worked With
Luis
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Jun 01, 2023 -

Audi Brookline responded

It makes us happy you enjoyed the visit! We hope to see you back for your next routine appointment! Thank you! - Audi Brookline

May 26, 2023

Great Service Representative ( Aramayis Grigoryan ) that goes above and beyond. Professional dealership where you get a review on what is done through video streamed with the technician explaining what was More

by shimon.sharon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan- Service Rep.
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May 30, 2023 -

Audi Brookline responded

We're so happy Aramayis went above and beyond in providing excellent service during your visit to Audi Brookline! Our team takes pride in keeping our customers informed throughout the process and we're happy to have made that the case for you. Thank you for taking the time to share your positive experience with us! We hope to see you again!

May 25, 2023

Kevin was a true professional and we were very pleesed with the service and the loaner car. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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May 26, 2023 -

Audi Brookline responded

Thank you for sharing your review, George! We're so happy that Kevin earned your 5 stars! -Audi Brookline

May 23, 2023

Kervens is undoubtedly the best service specialist, additionally the rest of the staff including car technicians are super attentive, thorough and incredibly professional and helpful! More

by tirzah.shakespeare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Report | Print
May 25, 2023 -

Audi Brookline responded

Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that Kervens & the team provided you with excellent service and we look forward to seeing you again next time here at Audi Brookline!

May 23, 2023

Took my car in for 10k service. Service was pretty easy. Had a question on the cars technology and Su was incredibly helpful and friendly. Really made an impression. More

by Max
Recommend Dealer
Yes
Employees Worked With
Su Dong
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May 25, 2023 -

Audi Brookline responded

Su & the team appreciate your kind review, Max! Thanks for trusting Audi Brookline with your vehicle and please don't hesitate to reach out if we can be of service again in the future!

May 23, 2023

Took my car in for 10k service. Service was pretty easy. Had a question on the cars technology and Su was incredibly helpful and friendly. Really made an impression. More

by Max
Recommend Dealer
Yes
Employees Worked With
Su Dong
Report | Print
May 25, 2023 -

Audi Brookline responded

Thank you for trusting Audi Brookline with your vehicle, Max! We're happy to hear Su & the team left you with an excellent impression and we hope you won't hesitate to reach out if we can assist you with any future automotive needs. Take care!

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