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Audi Brookline - Service Center

Brookline, MA

4.7
427 Reviews

427 Reviews of Audi Brookline - Service Center

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August 15, 2023

I trust that they take good care of me and my car. I am very satisfied with both the work and the people who work there More

by ashpete2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Audi Brookline responded

We're delighted to know that you trust our team at Audi Brookline with your car. Your satisfaction is important to us, and we appreciate the positive feedback! Have a great day!

August 05, 2023

Excellent service from Kervens and the team. We had a broken door lock with parts delayed but they gave us a loaner in the meantime. Very friendly folks, service with a smile. More

by JackyN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens
Aug 07, 2023 -

Audi Brookline responded

Hi Jacky, it's great to know Kervens and the team at Audi Brookline were able to assist you during your time of need. We're always here with a smile! Thanks for sharing your experience.

August 04, 2023

I had gone there for a service call due to an unfortunate experience at another dealership. Needless to say, they have my business. More

by daviddavis212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kramer in Service...5 stars
Aug 04, 2023 -

Audi Brookline responded

David, we're glad to have earned your trust and business here at Audi Brookline. We'll always be ready to provide top-notch service when you need it!

August 04, 2023

Great attention paid to solving a complicated engine problem on a 10 year old Audi. Nice people in service. Great mechanic on the shop. Impeccable loaner. It just took a bit long!! Weeks. But I am a lon More

by msalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luiz
Aug 07, 2023 -

Audi Brookline responded

We appreciate your patience and understanding as we worked to resolve the engine issue on your Audi. Our team at Audi Brookline is dedicated to providing top-notch service, even if it takes a bit longer than expected! We're glad you felt well taken care of during this process.

August 03, 2023

Excellent. Courteous efficient. Everything was done quickly. I was in and out on time and appreciated the car wash. More

by Mwitkin
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Aug 03, 2023 -

Audi Brookline responded

We're glad to know you had an efficient and timely experience at Audi Brookline! Thanks for appreciating our service, including the car wash. We look forward to serving you again in the future.

July 28, 2023

Courteous staff, informed about recommended repairs, given a choice as to whether or not you would like to do them or not More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Jul 31, 2023 -

Audi Brookline responded

Steve, we appreciate your feedback! Our team at Audi Brookline always aims to provide knowledgeable and respectful service. Thanks for taking the time to share your experience with us!

July 26, 2023

Dealership is fine. I’ve worked with their service center. They have been responsive. Aramayis is excellent More

by Jow00001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aramayis
Jul 27, 2023 -

Audi Brookline responded

We're happy to hear that Aramayis provided you with great customer service during your visit. We appreciate your kind words and see you next time at Audi Brookline!

July 20, 2023

This team is amazing! I was in a terrible spot with a flat tire and Dave Gomes, Bill Kramer, the amazing technician brought me right in from the tow, replaced my tire and More

by Shannonmcaulfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Vautrinot
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Kramer and a Tech named Jimmy, Tim Veiga, Steven Claudio
Jul 21, 2023 -

Audi Brookline responded

Hey Shannon, thank you for the amazing review! We're happy that Dave, Jimmy, and our team could assist you with your flat tire situation. It's great to hear that we were able to get you back on the road quickly. Drive safely!- The Audi Brookline Team

July 17, 2023

Luis was the nicest and most helpful person I’ve ever dealt with at a dealership. Highly recommend coming here and coming with him More

by MyA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Jul 18, 2023 -

Audi Brookline responded

Thank you for the kind words! We're glad to hear that Luis provided such excellent service during your visit. We appreciate your recommendation and hope to see you again at Audi Brookline!

July 15, 2023

Kervens Noel, my service advisor, was great! I appreciated the effort to help make my servicing appointment a seamless one. Very cordial and professional and solution oriented! More

by Tricia Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Jul 18, 2023 -

Audi Brookline responded

Hi Tricia! We're so glad to hear that Kervens provided you with excellent service! Thank you for choosing Audi Brookline and taking the time to leave a positive review. We appreciate your kind words and hope to see you again in the future!

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