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Audi Brookline - Service Center

Brookline, MA

4.8
419 Reviews
Call Service Center (617) 860-3222

419 Reviews of Audi Brookline - Service Center

Sort by
December 30, 2023

Always dependable. .friendly staff, clean facilities, great mechanics, good location always remember me …xxxxx It is very very good. More

by Paul Iantosca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Audi Brookline responded

Hi Paul! We're glad to know you've had such positive experiences with our team at Audi Brookline. We appreciate your kind words about our staff and facilities!

December 27, 2023

I have called twice to make an appointment for my annual tune up and get only the answering machine . No one calls me back . Then I get this survey . I’d very much like to get my car’s annual tune up . More

by david brown
Service Communication
Recommend Dealer
No
Employees Worked With
No one has met me for this recent service
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December 22, 2023

Timely and pleasant service with a clean waiting area with very good coffee and apples More

by Jimmahoney35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Audi Brookline responded

Hi Jimma! Thank you for leaving us this five-star review and kind words about our service team and waiting area at Audi Brookline! We'll see you next time!

December 21, 2023

Service Manager was thoughtful and handled everything well. Will continue to use this dealer as my go to location. More

by art_carver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Report | Print
Dec 22, 2023 -

Audi Brookline responded

We're glad to know our Service Manager was able to assist you effectively! We look forward to being your go-to Audi Brookline dealer. Thanks for the review!

December 14, 2023

Never received any service after they had my car for 4 days. There was a very obvious banging sound in the back drivers side wheel that they somehow “could not hear” and had me come in to test drive my ca More

by hebeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Audi Brookline responded

I'm sorry to hear about your experience. This is not the level of service and attention we strive for. This has been addressed with our team and I would like to connect with you to see how we can make things right. Please reach out at your earliest convenience. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

December 14, 2023

Luis was very helpful. He kept me abreast of the progress of the 40,000 mile service. More

by hcammack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
Report | Print
Dec 14, 2023 -

Audi Brookline responded

We are so happy that our Audi Brookline team earned your five stars. Thanks!

December 06, 2023

Brookline Audi is efficient and has a very capable staff. The waiting area is also clean and comfortable. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Audi Brookline responded

We're glad to know you found our team at Audi Brookline efficient and capable, as well as enjoyed the comfort of our waiting area. Thanks for sharing your experience!

December 01, 2023

Friendly staff and quick and efficient service. Overall a very positive experience. As painless as car service can be! More

by alaimins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens Noel, Steven Claudio
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Dec 01, 2023 -

Audi Brookline responded

Thank you for choosing Audi Brookline for your car service needs! We look forward to assisting you again in the future! Safe travels!

December 01, 2023

Excellent service. Thorough and fair. Work completed in the same day. Respectful of time and cost. More

by cinstudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens
Report | Print
Dec 04, 2023 -

Audi Brookline responded

Thank you for coming to Audi Brookline! We look forward to assisting you again!

November 24, 2023

great service！Got work done in 1 day! Even got Uber to send us home More

by Jifengjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Nov 27, 2023 -

Audi Brookline responded

Hey Jeff, thank you for sharing your great service experience with us at Audi Brookline! We'll see you next time! Safe travels!

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