Back

Audi Brookline - Service Center

Brookline, MA

4.8
432 Reviews

432 Reviews of Audi Brookline - Service Center

Sort by
April 01, 2025

They treated me like a princess. And kept my costs to a minimum, and in a timely manner. More

by joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Apr 01, 2025 -

Audi Brookline responded

Joanne, Thank you for the glowing review! We appreciate your support! - Audi Brookline

March 31, 2025

Luis and Paul were outstanding service advisors. Luis wrote up the service I needed and which was done to my satisfaction. On the way out, Paul helped to explain some features of the car I didn't More

by jemshoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Audi Brookline responded

Thank you for sharing your experience with us at Audi Brookline! We're delighted to hear that Luis and Paul provided outstanding service and helped enhance your understanding of the car's features. Your suggestion about a follow-up class is appreciated, as we always aim to improve our customer support. Safe driving ahead!

March 30, 2025

The dealership was thorough,responsible, and customer service oriented. They c provided transportation when the work proved more complicated than anticipated. More

by mrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Mar 31, 2025 -

Audi Brookline responded

We're delighted to hear that our team at Audi Brookline provided thorough and customer-focused service, even offering transportation when needed. Thank you for sharing your experience with us!

March 27, 2025

Great customer service interaction…clear communication, great at setting expectations. Loved the video walkthrough and communicating via text. More

by fmgate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Mar 27, 2025 -

Audi Brookline responded

We're delighted to hear that you appreciated the clear communication and video walkthrough at Audi Brookline! Our team is committed to providing excellent service, and it's great to know we met your expectations. Thanks for sharing your experience with us!

March 14, 2025

I recently brought my Audi to Audi Brookline to address an issue with my steering wheel, and I had a fantastic experience. From start to finish, the service was top-notch. More

by adoniscenteio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Mar 17, 2025 -

Audi Brookline responded

We're delighted to hear that your experience with the service team at Audi Brookline was fantastic! Thank you for trusting us with your Audi. Safe driving ahead!

March 03, 2025

Attentive and timely service, service advisors were very helpful , people were knowledgeable. The team provided for a very positive experience More

by ndimova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Mar 04, 2025 -

Audi Brookline responded

We're delighted to hear that our team at Audi Brookline provided attentive and knowledgeable service. Thank you for sharing this feedback and please don't hesitate to reach out if we can assist you again in the future!

March 01, 2025

Awful Service – Avoid Audi Brookline at All Costs I purchased a 2016 BMW X1 from Audi Brookline a month ago, and my experience with their service department has been incredibly frustrating and disappoi More

by saveramohammed22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick (service manager of Audi Brookline Herb Chambers MA), Ahmad (great sales- not great for repairs)
Mar 03, 2025 -

Audi Brookline responded

I'm truly sorry to hear about your experience. It sounds like we fell short in several areas, from communication to the quality of service provided. We aim for a seamless and satisfactory process for all our customers, so it's disappointing that this wasn't reflected during your visit. Please reach out directly if you'd be open to discussing how we can make things right moving forward. Thank you, Michael Walsh - General Manager - mkwalsh@herbchambers.com

February 21, 2025

Went in for oil change on a busy afternoon, great customer service from Kenneth and team. More

by michaelsong01810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
Feb 21, 2025 -

Audi Brookline responded

It's always our pleasure to assist you with your vehicle needs and we appreciate your kind words. Thank you so much! - Audi Brookline

February 16, 2025

Excellent care of my car and communication regarding issues as they arise. Quick to respond. More

by dntwn82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and Luis
Feb 17, 2025 -

Audi Brookline responded

Thank you for trusting the Audi Brookline team with your vehicle! We appreciate the great review and look forward to serving you again in the future!

February 12, 2025

I got a same day appointment. Service was great and the service advisor was very friendly and helpful. More

by VLADIMIRDINOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth
Feb 13, 2025 -

Audi Brookline responded

We're delighted to hear you had a great experience with our team at Audi Brookline! Thanks for sharing your feedback and we look forward to serving you again.

1
...