Audi Brookline - Service Center

Awful Service – Avoid Audi Brookline at All Costs I purchased a 2016 BMW X1 from Audi Brookline a month ago, and my experience with their service department has been incredibly frustrating and disappoi purchased a 2016 BMW X1 from Audi Brookline a month ago, and my experience with their service department has been incredibly frustrating and disappointing. After only two days of owning the car, I had to bring it back for a minor repair on the dashboard screen, which kept showing a warning about the e-brake. My father dropped the car off, expecting a quick fix, and we were told the repair would take a week at most. However, we heard absolutely nothing from the dealership for over a week. When I called, I was sent straight to voicemail, and when another family member called, they were told to call back the next day for an update. This continued for THREE weeks—three weeks of vague excuses and no clear communication. We were told the technician was sick or that they didn’t have an update, or someone would call us back, but that never happened. Finally, after our third week of calling, we were told the car was ready for pickup. The day before, they had no information about the car’s status, and suddenly, it was “fixed” within 24 hours. It was baffling and incredibly frustrating. I had asked multiple times, both by text and phone, for the car to be delivered to my home, given that it’s an hour away and the service had been so poor. Instead, they gave my father a 24-hour window to pick up the car or risk being charged for the rental. There was no apology, no accommodation for our reasonable request. When my father finally drove an hour to pick up the car, we found that while the dashboard symbol had been resolved, the dealership had left pieces of the car disassembled in the backseat. After three weeks of waiting, they didn’t even check to make sure the car was properly reassembled. This was unacceptable. Throughout this entire ordeal, the communication was horrendous. While Ahmed, the sales rep, did reach out to the service team to find out what was going on and informed me the car would be ready for pickup in the third week, when I messaged him about having the car delivered instead of picking it up, he never returned my message. He also didn’t respond to my father’s message about canceling the car sale due to the poor service and the inconvenience of driving an hour to pick up a car that wasn’t properly reassembled. Brooke Murphy, who initially reached out to me about the sale, never responded to my emails regarding the repair issue. Once the sale was done, it seemed like no one at the dealership cared about providing any further service. To make matters worse, Patrick, the service manager, was impossible to get a hold of. Every time I called, I was sent straight to voicemail. This lack of accountability and communication is beyond frustrating, and it’s clear that Audi Brookline only cares about making the sale, not about customer satisfaction. Audi Brookline’s service has been a complete disaster, and I will never recommend them to anyone. I’m warning others to stay away from this dealership—don’t make the same mistake we did. More

Went in for oil change on a busy afternoon, great customer service from Kenneth and team. customer service from Kenneth and team. More

Excellent care of my car and communication regarding issues as they arise. Quick to respond. issues as they arise. Quick to respond. More

I got a same day appointment. Service was great and the service advisor was very friendly and helpful. Service was great and the service advisor was very friendly and helpful. More

I will say at first I was shocked & surprised of the price hike for brakes compared to the Westwood location but thanks to Kenneth from Service he handled my disbelief well & he didn't give up on me he price hike for brakes compared to the Westwood location but thanks to Kenneth from Service he handled my disbelief well & he didn't give up on me he appreciated & valued my business & had a manager honor a previous quote I had got & matched it More

Great communication and access to a loaner alleviated my concerns. Jeff was great to work with. concerns. Jeff was great to work with. More

Fast, competent, personable service. Kenny was a true professional. Top tier. Knowledgeable. Helpful. Inspired confidence. Kenny was a true professional. Top tier. Knowledgeable. Helpful. Inspired confidence. More

Jeff was great. He provided Solid customer service when I needed my Audi Q5 hybrid serviced. He provided Solid customer service when I needed my Audi Q5 hybrid serviced. More

Ken was great to work with on a few repairs needed. He helped utilize my CNA warranty. Great service by Ken and Audi He helped utilize my CNA warranty. Great service by Ken and Audi More