Audi Brookline - Service Center

Despite a few challenges and delays, my experience at Audi Brookline was outstanding thanks to Paul, the service advisor. Their exceptional communication and support made all the difference. Paul was com Audi Brookline was outstanding thanks to Paul, the service advisor. Their exceptional communication and support made all the difference. Paul was communicative, and went above and beyond to ensure a great experience despite some hiccups. Their professionalism and expertise were noteworthy, and I appreciated the personalized attention to detail. Thanks Paul! More

Great customer service by Luis! This dealership has wonderful service. I am a longtime customer. This dealership has wonderful service. I am a longtime customer. More

The service department was quick and accommodating to our problem. Laura who I worked with couldn’t be more willing to help. Very friendly and effective. problem. Laura who I worked with couldn’t be more willing to help. Very friendly and effective. More

The dealership is very customer centric with their quality service and sales teams. However, their labor service cost must be one of the highest in the country. The labor cost was 80% of my recent two quality service and sales teams. However, their labor service cost must be one of the highest in the country. The labor cost was 80% of my recent two hours (non critical) service bill. Around thousand dollar of a twelve hundred dollar bill was labor. I think they have the best service teams in Boston metro; they’re kind and very knowledgeable. But I think they’d need to revisit their outrageous labor cost to encourage existing and new customers to keep coming back. More

Staff are polite respectful, dedicated and helpful. I had to drop off my car for fixing, they provided good service for commuting through uber and loaner car. I am totally satisfied with the Brooklin I had to drop off my car for fixing, they provided good service for commuting through uber and loaner car. I am totally satisfied with the Brookline Audi dealer services and I highly recommend it. More

Easy to deal with and all requested work completed on time. Also provided uber ride from the dealership to my office and back time. Also provided uber ride from the dealership to my office and back More

I recently took my Q3 for a routine oil change, and I was very pleased with the efficiency and quality of service from Paul. The whole process was quick, hassle-free, and well-organized. very pleased with the efficiency and quality of service from Paul. The whole process was quick, hassle-free, and well-organized. More

Easy process, clear communication , and great service. Luis was great in assisting us in getting our service completed. We didn’t have to wait around at the dealership, they provided an Uber to bring us b Luis was great in assisting us in getting our service completed. We didn’t have to wait around at the dealership, they provided an Uber to bring us back home and pick us up once service was completed. More

The service dept, with additional appreciation to Luis Gonzalez provided outstanding service. Thank you for the timely support. Gonzalez provided outstanding service. Thank you for the timely support. More

I had an overall decent experience with Audi Brookline in terms of customer service, but my recent visit left me feeling frustrated and disappointed. The staff were very professional and courteous. I requ terms of customer service, but my recent visit left me feeling frustrated and disappointed. The staff were very professional and courteous. I requested an appointment for a Saturday, but they were able to accommodate me earlier on Tuesday, which I appreciated. Unfortunately, the service I received on my car was not up to the same standard. I went in because I noticed a noise when driving at lower speeds, coming from the front of the car. The staff at the service center acknowledged hearing the same noise during the check-in process, which was good. However, when they provided me with their quote for repairs — over $3,000 to replace the struts and sway bars — I was disappointed to find that they hadn’t even properly inspected the car to determine if the struts were indeed malfunctioning. The struts weren’t opened up or examined in any way; they just offered a blanket estimate without confirming the root cause of the issue. To top it off, I was charged $229 for the inspection, but it felt like they hadn’t done the inspection thoroughly at all. I left feeling like I was paying for a service that wasn’t delivered More