Audi Brookline - Service Center

Paul and his colleagues Louis, Jeff and Kervens on the Audi Brookline service team are great to work with. While I’ve typically gone with local, independent mechanics shops and steered away from dealer-ba Audi Brookline service team are great to work with. While I’ve typically gone with local, independent mechanics shops and steered away from dealer-based service departments, Audi Brookline is the one exception. I hope Herb and the rest his leadership team understand just how good and valuable the staff at Audi Brookline are to us customers! More

Excellent repairs and good salesmanship . Quick service and very well informed mechanics and sales personnel. Quick service and very well informed mechanics and sales personnel. More

Paul was amazing. He remembered me from my last service. He corrected the error that was entered in the computer and he communicated all through the process. He made i He remembered me from my last service. He corrected the error that was entered in the computer and he communicated all through the process. He made it very easy. More

I had just purchased a slightly used 2024 Q5e and needed a quick new car inspection to verify the vehicle's condition. Although the service department was very busy on that Saturday, Laura was able to magic a quick new car inspection to verify the vehicle's condition. Although the service department was very busy on that Saturday, Laura was able to magically squeeze it in. I also had the chance to see Laura interact with other customers, and in each case, she was kind, patient and knowledgeable in her customer service. I'd give her 11 out of 10 stars! Thank you Laura! Rick More

My experience with Luis has always been top notch and professional. His friendliness and willingness to help. He’s on top of his game!! professional. His friendliness and willingness to help. He’s on top of his game!! More

I have had Luis as my service advisor two or three times. He has always gone above and beyond, especially when he assisted with a warranty issue. He explains things well and it is always a pleasure to work w He has always gone above and beyond, especially when he assisted with a warranty issue. He explains things well and it is always a pleasure to work with him. More

Paul listened to my concerns and worked with the service techs to diagnose and solve the problem. techs to diagnose and solve the problem. More

Excellent service and clear communication. Laura went out of her way to help. Quick service and easy logistics Laura went out of her way to help. Quick service and easy logistics More