Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
459 Reviews of Audi Brookline - Service Center
Sort by
July 03, 2025
Paul was amazing. He remembered me from my last service. He corrected the error that was entered in the computer and he communicated all through the process. He made i He remembered me from my last service. He corrected the error that was entered in the computer and he communicated all through the process. He made it very easy. More
by petersondavis
July 02, 2025
I had just purchased a slightly used 2024 Q5e and needed a quick new car inspection to verify the vehicle's condition. Although the service department was very busy on that Saturday, Laura was able to magic a quick new car inspection to verify the vehicle's condition. Although the service department was very busy on that Saturday, Laura was able to magically squeeze it in. I also had the chance to see Laura interact with other customers, and in each case, she was kind, patient and knowledgeable in her customer service. I'd give her 11 out of 10 stars! Thank you Laura! Rick More
by Blue Q5e
Employees Worked With
Laura Prodell
June 29, 2025
The representative is knowledgeable and user-friendly. The repair was completed within a very rapid time frame. I already recommended Brookline Audi to my family and friends. The repair was completed within a very rapid time frame. I already recommended Brookline Audi to my family and friends. More
by eugene49
June 22, 2025
I have had Luis as my service advisor two or three times. He has always gone above and beyond, especially when he assisted with a warranty issue. He explains things well and it is always a pleasure to work w He has always gone above and beyond, especially when he assisted with a warranty issue. He explains things well and it is always a pleasure to work with him. More
by PatsFan
Employees Worked With
Fernandez, Luis
June 20, 2025
Paul listened to my concerns and worked with the service techs to diagnose and solve the problem. techs to diagnose and solve the problem. More
by A5 owner
Employees Worked With
June 07, 2025
Despite a few challenges and delays, my experience at Audi Brookline was outstanding thanks to Paul, the service advisor. Their exceptional communication and support made all the difference. Paul was com Audi Brookline was outstanding thanks to Paul, the service advisor. Their exceptional communication and support made all the difference. Paul was communicative, and went above and beyond to ensure a great experience despite some hiccups. Their professionalism and expertise were noteworthy, and I appreciated the personalized attention to detail. Thanks Paul! More
by Emmanuel
June 05, 2025
The service department was quick and accommodating to our problem. Laura who I worked with couldn’t be more willing to help. Very friendly and effective. problem. Laura who I worked with couldn’t be more willing to help. Very friendly and effective. More
by rickabaughone
