Audi Brookline - Service Center

I take pride in maintaining my vehicles and don’t mind paying for good, thorough, and reliable service. Unfortunately, my experience at this dealership was the exact opposite: frustrating, dismissive, and paying for good, thorough, and reliable service. Unfortunately, my experience at this dealership was the exact opposite: frustrating, dismissive, and far from thorough. I called on a Friday to schedule an appointment, explaining that I was preparing for a long drive home for the holidays and had identified a faulty oil sensor warning that had come on intermittently, as well as a missing fog light cover I wanted addressed before leaving town. I informed the representative that I had a third-party warranty, and she reassured me that “it’s very common for people to drop their car off and have everything covered under the warranty reviewed.” Based on this, I dropped my car off on Monday. Upon arrival, I was told it would cost $250 for a general safety inspection and an additional $250 for each specific issue I wanted checked. For example, $250 to investigate the intermittent oil sensor warning, $250 for the seatbelt sensor, and so on. Unable to afford all those individual checks, I agreed to the general safety inspection, trusting it would cover critical safety concerns like the oil sensor. The inspection was completed, but the results were disappointing. I was told they would contact my warranty provider about necessary repairs and given a quote for the fog light cover replacement, which I approved. However, by Friday—after receiving no updates—I called to check on my car. I learned: • The fog light cover, which I had approved for replacement, hadn’t even been ordered. • Despite completing the safety inspection, it was not thorough enough to address the faulty oil sensor warning, which was a key issue I raised at the outset. When I picked up my car and drove away, the faulty oil sensor warning came on within 3 miles. This was an issue I explicitly mentioned and paid for in the safety inspection, yet it was ignored. For a dealership of this caliber, this lack of attention to detail—on a critical safety matter—is unacceptable. Adding to the frustration was the dismissive and condescending attitude of the staff, particularly my advisor. I’ve met Herb Chambers personally, and I know he would be appalled by this treatment and the failure to deliver on the promises of a dealership that carries his name. I don’t mind paying for premium service, but what I received here was disorganized, inadequate, and rife with pretension. This dealership must do better—for the safety and trust of its customers. More

Kennith, my service agent was very attentive and knowledgeable. He made sure that the car had a total service even though I had just come in for an oil change. knowledgeable. He made sure that the car had a total service even though I had just come in for an oil change. More