Audi Brookline

Great experience in the sales department! I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about ca I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about cars and was shopping alone. I was introduced to Kayla DiPaulo and liked her immediately. She was incredibly knowledgeable, honest, and friendly. I never once felt pressured into making a purchase by Kayla, or anyone else from the Audi staff. Customer service is a priority to their team and both Kayla and her manager Tony, did everything in their power to accommodate my budget and needs. They build rapport with their customers effortlessly. I leased an Audi Q5 from them and am thrilled with it! I would highly recommend this dealership to anyone looking to lease or purchase in a pressure-free environment. Make sure to ask for Kayla! More

Great Experience This Audi dealership was very recently taken over by Herb Chambers and the staff are fantastic. They made car buying as painless as possible. They a This Audi dealership was very recently taken over by Herb Chambers and the staff are fantastic. They made car buying as painless as possible. They are polite and respectful to everyone. It is a COMPLETELY different experience from the Audi dealership it was a couple months ago. Herb Chambers prices are fixed, but reasonable, so if you do your research and you know what you want to buy, it is an easy transaction. The customer service is phenomenal, and I really had fun with both my sales person, Mike Berube, and the manager, Tony. Mike Berube who did not try to rip me off or make me feel as if I was being taken advantage of because I was a "female buying a car." I traded in my leased Q5 for a slightly used Audi A4, and I not only got a great deal, but they made sure I was 100% satisfied. I came back several days later and pointed out small scratches that I had not noticed at first, and they immediately gave me a loaner car and fixed everything until it was perfect. This is the "new" Audi of Brookline. You don't need to go anywhere else. More

2014 Q7 S Line I had a very pleasant and professional experience purchasing a 2014 Q7 S Line. Called to schedule a test drive and the Q7 was ready to go when I got I had a very pleasant and professional experience purchasing a 2014 Q7 S Line. Called to schedule a test drive and the Q7 was ready to go when I got there. All of my questions were answered when asked and any follow up was timely. Could not ask for more. More

Great experience in the service dept! My experience with the service group was great. We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed My experience with the service group was great. We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed and why. He was very responsive. Everything was handled quickly and at what I thought was a reasonable price. More

Fantastic Help to Review A3 Features I was feeling confused and overwhelmed by many of the features of my new Audi 3, particularly the MMI Touch system. Original salesperson's explanatio I was feeling confused and overwhelmed by many of the features of my new Audi 3, particularly the MMI Touch system. Original salesperson's explanation had not been very helpful. While I had not purchased my car at Brookline Audi, the showroom was close to where I lived. I took a chance and called their sales manager, hoping that someone there would be able to answer my questions. I was fortunate that the sales manager agreed to this idea and put me in touch with an Audi ELITE Brand Specialist, Amie Le. Amie was wonderful and sat with me in my car, on two different occasions, clearly answering my questions and explaining the features about which I was unclear. Amie was a most knowledgeable, patient and clear communicator. A great teacher! I was thrilled with the services provided by Brookline Audi and would highly recommend their dealership. I would be happy to purchase a future car from them. Thanks so much Amie, I may be back! More

Best Service! I am very satisfied with not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service advis I am very satisfied with not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service adviser I have had and the reason why I continue to purchase all of my cars from Audi Brookline. More