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Audi Brookline

Brookline, MA

4.8
809 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 809 reviews

May 01, 2017

Unreliable Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has anger ma More

by Marisol02038
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David (Service manager), Gabe Despres
February 22, 2017

Arrogant Sales Rep I came in and talked to a salesperson named Alex. He was extremely rude and arrogant. He asked insulting questions and claimed HC dominates the market More

by ml599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
January 26, 2017

Dreamy! I had an amazing experience at Herb Chambers Audi dealer. My salesman, Larry Golub was truly a gem. Communication was awesome, he didn't oversell, and More

by Kinglin31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Golub
Jan 26, 2017 -

Audi Brookline responded

Thank you for taking the time to share your experience with Kayla and Larry. I'm thrilled to hear you had such an enjoyable visit. We strive to provide our guests with the best customer experience and I'm thrilled we were able to provide you with exactly that. We appreciate your recommendation and thank you for choosing Herb Chambers for your automotive needs. Sincerely, Gabe Despres, General Manager

December 03, 2016

easiest transition into new lease ever jonathan williams managed a seamless transition from my previous leased audi into an upgraded 2016 version of the same car. i had not been contemplat More

by audrey11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Williams
Dec 05, 2016 -

Audi Brookline responded

Thanks so much for leaving us a review, Audrey! We'll be sure to tell Jonathan what a great job he is doing! Many thanks and happy driving! Best, Gabe Despres, General Manager

November 20, 2016

I tell everyone how great Brookline Audi and Jonathan are! I leased a vehicle from Jonathan at Brookline Audi several months ago. From the moment I met Jonathan, I knew that I was in good hands. He made the le More

by AC386
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Williams
Nov 21, 2016 -

Audi Brookline responded

Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Jonathan was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Gabe Despres, General Manager

October 16, 2016

Great buying experience Thanks to Chris, Anthony and Gabe for making the purchase of a new A6 so easy! You were all very helpful and friendly. This was my first buying exper More

by Taximomnomore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Gabe Despres, Christopher Downs
Oct 17, 2016 -

Audi Brookline responded

Thank you for this terrific review! I'm so glad Chris, Anthony and our whole crew was able to assist you with your A6. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! Kind Regards, Gabe Despres, General Manager

October 03, 2016

No Hassle, Quick Easy Experience Jonathan made the purchase easy, super transparent and completely hassle free. Almost everything was done over the phone or email. So by the time I More

by Andrew Tarini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Williams
Oct 10, 2016 -

Audi Brookline responded

Thank you for sharing your feedback, Andrew! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Jonathan provides to our customers and we'll be sure to pass along your kind words. Congratulations on your new Audi, we appreciate your business! Best, Gabe Despres, General Manager

August 25, 2016

Service Brought my Rs7 in for service the service was awesome. Great experience, promt service, very clean .. highly recommend going to them! Definitely trus More

by chatzis26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Aug 26, 2016 -

Audi Brookline responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with David. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager

August 25, 2016

Great experience with service department I recently purchased a 2012 A4 and I brought it in for service. I dealt with David Davidian as my service writer and it amazed me how knowledgable and More

by Alex51884
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Davidian
Aug 26, 2016 -

Audi Brookline responded

On behalf of the team here at Audi Brookline, I would like to thank you for choosing us for your automotive needs. I'd also like to thank you for your compliments towards the helpfulness and dedication demonstrated by David. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Gabe Despres, General Manager

August 18, 2016

Excellent service I had to bring my q5 in to have the brakes replaced. I usually don't write reviews but I just had to express how amazing the service was. I speciall More

by Melissa F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Davidian
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