Audi Brookline

Fabulous Customer Service The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went beyond the call of duty to accommodate my service time and told me about a coupon which I could use on my service. How nice was that?! More

Stellar Service ! The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assist The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assistance. Amanda , Max, and Steven Lafond were courteous, understanding, and above all professional. I highly recommend the service department without any reservations whatsoever. More

Good customer service Treated me fairly, made good on their promises. Liked the car they sold me. Would certainly recommend this dealership to others. Would have liked a di Treated me fairly, made good on their promises. Liked the car they sold me. Would certainly recommend this dealership to others. Would have liked a different color, but what they gave me was fine. More

She made me go from Audi Buyer to Audi Family Member! After checking out 6 other Audi dealers in and around Boston, 2 friends of mine and I went to Audi Brookline on a Sunday afternoon to cross it out of After checking out 6 other Audi dealers in and around Boston, 2 friends of mine and I went to Audi Brookline on a Sunday afternoon to cross it out of our list of Dealers contacted. Till then, none of the dealers had been interested to sit down with us and simply help us find the cars we were looking for. In fact, the closest match dealer / sales associate that came in to our radar actually suggested we DO NOT come to the Showroom on a Sunday as he was very busy and the staff was inadequate. Well, you snooze you LOOSE. Three friends walked out of Audi Brookline at 9pm on Sunday (dealership closes at 5pm) with 3 Q7s reserved for us that closely matched our dream cars, with an absolutely dreamy deal to boot. Mr. Raphael Ortiz, Audi Brand Consultant, was the most mature sales person we had encountered till date. Fulfilling such a deal was not easy for the dealership and there were a few moments of stress and tension in the next two weeks... something a little more communication and proactive customer services may have mitigated a lot. But regardless, my particular needs were met and exceeded by a long margin by Ms. Kayla DiPaolo, Sales Manager - who personally ensured that every interaction since the day of reserving the car were with me directly and delivered exactly as committed. She ensured we closed an updated deal within my comfort zone, paperwork took less than 15min from the moment i walked into the dealership, and delivery happened on the day I was promised. This is my second Audi and my first Audi purchase was from a terrible dealership in another state. So I was all for switching to a Benz... but Kayla made it amply clear why Audi owners truly feel like Audi family members. I have been riding my Audi Q7 3.0 Prestige model for a month now and I cannot tell you how much satisfaction I get just by thinking of the next time I will get to drive it... Brookline dealership is almost a 40min drive from my place but given the experience, i will love to continue my interaction with the agency through service and possibly, the next upgrade as well! Happy Camper, that's me! More

Friendly, humorous, Professional. The sales team and the finance and insurance team were professional, thorough, fair, personable and reasonable. When an issue arose, it was handled w The sales team and the finance and insurance team were professional, thorough, fair, personable and reasonable. When an issue arose, it was handled with good humor, promptly and fairly. Highly recommended. More

Professional and excellent experience I enjoyed my experience here. I felt like I was treated fairly. Scott was my salesman and was very helpful in the process. He pointed out a couple iss I enjoyed my experience here. I felt like I was treated fairly. Scott was my salesman and was very helpful in the process. He pointed out a couple issues with the car that I did not see in my own inspection and the dealership fixed them at no charge. More

Sales Experience meets Perfection Just bought my New Audi this week! My Sales experience with Chris Garvin was phenomenal - exceeded by FAR all my expectations of what one can and shou Just bought my New Audi this week! My Sales experience with Chris Garvin was phenomenal - exceeded by FAR all my expectations of what one can and should expect for professionalism, integrity, and customer experience when buying a car. Wow - what else can I say except that if you want an end to end car buying experience that leaves you feeling with a top notch customer experience -- with a dealership that truly works with you on pricing to give you not just a fair deal, but a good, honest, and transparent deal - I highly recommend you see Chris and Audi Brookline. More

Chris Downs Catherine and Chris's service was impeccable and they went out of his way to insure everything was perfect. We are bringing up our 11 and 12 year old Catherine and Chris's service was impeccable and they went out of his way to insure everything was perfect. We are bringing up our 11 and 12 year old grandchildren so Catherine brought the car for a test ride and Chris delivered the car to Cape Cod to save us a trip to Boston to ensure we were home for them after school. He then spent another hour showing us how to use all the electronics. I would recommend them and the dealership to anyone asking about buying a car. More

Just a great experience Chris Downs and the sales team did an impeccable job. Even though I changed my mind on the interior at the last minute, Chris handled it smoothly wit Chris Downs and the sales team did an impeccable job. Even though I changed my mind on the interior at the last minute, Chris handled it smoothly with no complaint. The whole process was easy and Brookline was the first dealer to meet my requirements and thus won my business. Thanks to Chris and Brookline Audi for their professionalism. KM More

Great car-buying experience with Chris Downs We just purchased a 2018 Audi A5 Sportback and had the truly enjoyable experience of working with Chris Downs as our salesperson. He was excellent. Hi We just purchased a 2018 Audi A5 Sportback and had the truly enjoyable experience of working with Chris Downs as our salesperson. He was excellent. His product knowledge was outstanding and he was extremely courteous, professional and helpful. Chris's assistance (and the quality of the Audi product) made the whole car buying process a pleasure. More