Audi Brookline

Great service Fred was very helpful. He was extreme caring and was a great help throughout the whole process. Fred was great about making everything work into our n Fred was very helpful. He was extreme caring and was a great help throughout the whole process. Fred was great about making everything work into our needs. We called him about trouble with the car leaking and he immediately called the local Herb Cambers so we could go and get the service required. Fred was an awesome and extremely great sales person. Will be going back there from now on. More

Leased a new car Jonathan Williams is amazing He took lead on helping to facilitate the transition into a new Audi Q5 ahead of my lease end It was a seamless process Jonathan Williams is amazing He took lead on helping to facilitate the transition into a new Audi Q5 ahead of my lease end It was a seamless process More

Highly recommend! I had an incredible experience leasing a car here. Kayla, Stephanie and the team were incredibly knowledgeable and the experience was seamless. I was I had an incredible experience leasing a car here. Kayla, Stephanie and the team were incredibly knowledgeable and the experience was seamless. I was in and out in one day and ended up with the exact car I wanted. Highly recommend! More

Great car buying experience! Jeff made it feel like we were buying a car from a friend! He was patient, knowledgeable and made the experience a lot of fun! Jeff made it feel like we were buying a car from a friend! He was patient, knowledgeable and made the experience a lot of fun! More

Worst Ever I have spoken with many sales people at Audi Brookline and they never have the answers to simple questions, are always trying to sell me something, an I have spoken with many sales people at Audi Brookline and they never have the answers to simple questions, are always trying to sell me something, and the used cars that show up on the AudiUSA website are never in stock. More

Don't buy a car here . Very unfriendly after they sell the car to you ,, you never get to pickup you car or more then a week ,, watch out this Audi Brookline,, . Very unfriendly after they sell the car to you ,, you never get to pickup you car or more then a week ,, watch out this Audi Brookline,, More

Audi Brookline is place to go! I had the pleasure of working with Tyler Hopkins on getting my A4. Super pleasant and he was quite helpful with directing me on the best car for my ne I had the pleasure of working with Tyler Hopkins on getting my A4. Super pleasant and he was quite helpful with directing me on the best car for my needs and price point. From start to finish I felt welcomed, comfortable, and I knew I was being heard. Such a great experience! More

Awesome managers Managers are usually a pain to deal with! Not here, they were so nice and actually very easy to deal with. Great sense of humor and they worked a wond Managers are usually a pain to deal with! Not here, they were so nice and actually very easy to deal with. Great sense of humor and they worked a wonderful deal for me. Thanks! More

Run far away from finance This review is regarding only the FINANCE dept at Herb Chambers Audi BROOKLINE. I had my worst experience in a car dealership with this finance team i This review is regarding only the FINANCE dept at Herb Chambers Audi BROOKLINE. I had my worst experience in a car dealership with this finance team in December. They seem to be under new management because my experience in 2016 was fantastic and thats why I came back. Well, never again. I was given a quote (I had documentation from the dealership) on a Q3 lease from my sales specialist (Jonathan- best guy to work with over there). When I went back a week later to meet with finance, they told me the quote I was given did NOT include the sales tax. I was fairly certain the sales tax was included, but Didn't have the document with me and trusted the finance team (my mistake there, I know). I asked two of the finance guys multiple times if they were sure the tax was not included, and each time they firmly told me no. I signed a lease contract, only to find out a few minutes later that my original quote included sales tax. I then signed a second lease contract with the correct amount. Why wouldn't they have looked at this document immediately when there was confusion about the sales tax??? One of the finance managers said they "would give me discounts and eat the rest of the costs" to get to the correct monthly payment. Gee, thanks for making me feel like a valued customer! When reviewing the optional add-ons for my lease, I felt aggressively pressured to pick an option. I asked if I had to pick any, and the finance guy would NOT give me a straight answer. It was only until after I left that gross office that I found out all of those add-ones are purely optional. Fast forward a week later and the dealership tried to cut me a check for the sales tax (~$1000) instead of processing the correct loan. No thank you, I want the payment that was signed off by a manager! They initially were not going to honor the price I was given. Their bait and switch tactics are illegal and concerning. I asked that they process my correct contract, and 3 weeks later, I am STILL waiting to be reimbursed for the difference of the loan payments. I called and left 3 voicemails for one of the managers over the course of a week before I got a call back re: my reimbursement. That's pathetic. I highly doubt I was have been treated with the same disrespect had I not been a woman at the dealership on my own. I was so disgusted after this experience that my sales guy was kind enough to drop off my new vehicle at my home because I will never step foot in there again. My entire finance experience lacked integrity and professionalism. It's disgusting that these guys have no problem lying to your face and trying to swindle as much money from you as they can. More