Audi Brookline

Audi Brookline is place to go! I had the pleasure of working with Tyler Hopkins on getting my A4. Super pleasant and he was quite helpful with directing me on the best car for my ne I had the pleasure of working with Tyler Hopkins on getting my A4. Super pleasant and he was quite helpful with directing me on the best car for my needs and price point. From start to finish I felt welcomed, comfortable, and I knew I was being heard. Such a great experience! More

Awesome managers Managers are usually a pain to deal with! Not here, they were so nice and actually very easy to deal with. Great sense of humor and they worked a wond Managers are usually a pain to deal with! Not here, they were so nice and actually very easy to deal with. Great sense of humor and they worked a wonderful deal for me. Thanks! More

Run far away from finance This review is regarding only the FINANCE dept at Herb Chambers Audi BROOKLINE. I had my worst experience in a car dealership with this finance team i This review is regarding only the FINANCE dept at Herb Chambers Audi BROOKLINE. I had my worst experience in a car dealership with this finance team in December. They seem to be under new management because my experience in 2016 was fantastic and thats why I came back. Well, never again. I was given a quote (I had documentation from the dealership) on a Q3 lease from my sales specialist (Jonathan- best guy to work with over there). When I went back a week later to meet with finance, they told me the quote I was given did NOT include the sales tax. I was fairly certain the sales tax was included, but Didn't have the document with me and trusted the finance team (my mistake there, I know). I asked two of the finance guys multiple times if they were sure the tax was not included, and each time they firmly told me no. I signed a lease contract, only to find out a few minutes later that my original quote included sales tax. I then signed a second lease contract with the correct amount. Why wouldn't they have looked at this document immediately when there was confusion about the sales tax??? One of the finance managers said they "would give me discounts and eat the rest of the costs" to get to the correct monthly payment. Gee, thanks for making me feel like a valued customer! When reviewing the optional add-ons for my lease, I felt aggressively pressured to pick an option. I asked if I had to pick any, and the finance guy would NOT give me a straight answer. It was only until after I left that gross office that I found out all of those add-ones are purely optional. Fast forward a week later and the dealership tried to cut me a check for the sales tax (~$1000) instead of processing the correct loan. No thank you, I want the payment that was signed off by a manager! They initially were not going to honor the price I was given. Their bait and switch tactics are illegal and concerning. I asked that they process my correct contract, and 3 weeks later, I am STILL waiting to be reimbursed for the difference of the loan payments. I called and left 3 voicemails for one of the managers over the course of a week before I got a call back re: my reimbursement. That's pathetic. I highly doubt I was have been treated with the same disrespect had I not been a woman at the dealership on my own. I was so disgusted after this experience that my sales guy was kind enough to drop off my new vehicle at my home because I will never step foot in there again. My entire finance experience lacked integrity and professionalism. It's disgusting that these guys have no problem lying to your face and trying to swindle as much money from you as they can. More

2nd chances Tim Veiga, Thank you for being honest and sincere to us after the misunderstanding between us. Thank you to Max in Service for working on my car Tim Veiga, Thank you for being honest and sincere to us after the misunderstanding between us. Thank you to Max in Service for working on my car More

Greatness Jonathan Williams is awesome! He work out a great deal for me and my wife on a 2018 Q7 . He kept us informed every step of the way. His customer servi Jonathan Williams is awesome! He work out a great deal for me and my wife on a 2018 Q7 . He kept us informed every step of the way. His customer service is flawless. We told him what we wanted and needed for our family and he delivered the results. Thank you Jonathan Williams for you great expertise and do diligent. More

Chris Downs amazing sales specialist From start to finish, Chris Downs made my first Audi experience a truly special one. I felt welcomed and taken care of by all of the staff at this dea From start to finish, Chris Downs made my first Audi experience a truly special one. I felt welcomed and taken care of by all of the staff at this dealership, they treated me like a new member to the Audi family, and not as a customer in a sales based transaction. It was really Chris who completely made the deal, from finding the right car and packaging for me, taking time to help me with all the paperwork, and staying in touch with me at any time necessary for updates. He wanted my first Audi to be a most memorable event, and I know that I will be coming back to him for my next Audi for sure. I can recommend anyone who wants or is even remotely interested in an Audi, come see Chris, he will help you realize those dreams and take every step to make Everything right. His attention to detail, and kindness to the customer is unparalleled. Thank you Chris and Audi Brookline for an epic first purchase! More