Audi Brookline

Stephanie bagu was excellent to work with ... very responsive! In fact we are getting a second car through her. She took us through all the options. In fact as a result of sales service we are leasing responsive! In fact we are getting a second car through her. She took us through all the options. In fact as a result of sales service we are leasing a second car from Audi. More

Couldn't be bothered if responding to a customer's needs req Kayla is a nice enough person (mostly pre-sale), but she never returned my emails or calls when I needed her support around an issue. She does not see Kayla is a nice enough person (mostly pre-sale), but she never returned my emails or calls when I needed her support around an issue. She does not seem to be interested in doing any heavy lifting on behalf of the customer...just so you know... I called Tim Veiga the General Manager when I got no response from her because I was so frustrated and he never even had the courtesy to call me back! Grant Gonzalez told me I was rude when I simply explained to him why I was frustrated for being charged $900 for the Lease End Inspection and wanted his help. Again, they couldn't be bothered. More

Thanks to Stephanie, we are now enjoying the best car for us When we first came to Audi Brookline, we have been putting off buying a new car for almost a year, thinking it would be a long and complicated process When we first came to Audi Brookline, we have been putting off buying a new car for almost a year, thinking it would be a long and complicated process. It was nothing like that! Stephanie was extremely knowledgeable and answered all of our questions and concerns. She was also patient yet persistent when we were indecisive and wanted to consider our options for quite some time. In the end when we made our decision, she helped us through all the options, was accommodating and thorough and the whole process went smoothly and easily for us. And needless to say we are very happy with our new car. More

Excellent new car buying experience with Audi Brookline Really positive experience with the Herb Chambers staff at Audi Brookline. From the moment of just enquiring about a new Audi to the delivery of the n Really positive experience with the Herb Chambers staff at Audi Brookline. From the moment of just enquiring about a new Audi to the delivery of the new car was a great experience. The whole team (from the staff directing you where to park in the dealership to the general manager) were a pleasure to encounter. The brand specialist, Stephanie Bagu deserves special mention for her professional and patience service in walking me through the Audi buying experience. She was always able to help with all the queries I had and showed no fear when allowing me to test drive a new car! She managed expectations perfectly up to the point of delivery of the vehicle and was available for after sales care. Having had a positive history of purchasing Audi cars in Europe, I am happy to have had a great sales experience with the Audi Brookline team More

Jonathan did everything and more i would suggest to anyone to use Jonathan fair, calm, knowledgeable and will help in any way (he actually delivered our new car to Winchester becaus i would suggest to anyone to use Jonathan fair, calm, knowledgeable and will help in any way (he actually delivered our new car to Winchester because we had sold our old car) More

Great experience. Pleasure to deal with. Great to deal with. Really appreciate the willingness to work through email rather than being pressured to come in. Everything was easy and smooth. Pi Great to deal with. Really appreciate the willingness to work through email rather than being pressured to come in. Everything was easy and smooth. Pickup was a breeze. More

Jonathan is an outstanding salesman Jonathan, It was a pleasure working with you and I look forward to doing business with you again soon. You are truly a A+ salesman who goes the ext Jonathan, It was a pleasure working with you and I look forward to doing business with you again soon. You are truly a A+ salesman who goes the extra mile for the customer. I really enjoyed working with you! More

Jonathan Williams is special! I feared that the process of ending one Audi lease and beginning a new one would be a nightmare, especially given that my husband is ill and could no I feared that the process of ending one Audi lease and beginning a new one would be a nightmare, especially given that my husband is ill and could not participate. But Jonathan Williams (with whom we worked 3 years ago) made it so easy. He went FAR beyond what was required to create an efficient, easy, and even enjoyable transfer. All my questions and concerns were dealt with knowledgeably and immediately. He was consistently available, responsive and --- KIND! I could not be more appreciative. Joan Subrin More

very patient and nice they were very patient and for us even tho we we were thinking about so many cars and we were having trouble with thethe finance but they helped us so they were very patient and for us even tho we we were thinking about so many cars and we were having trouble with thethe finance but they helped us so nice and we had an amazing experience here. More

Wonderful, outstanding service September 15, 2019 Great service again from Demtsom Berhe! A real master, dedicated, loves his work. He stayed late on Saturday and worked Sunday t September 15, 2019 Great service again from Demtsom Berhe! A real master, dedicated, loves his work. He stayed late on Saturday and worked Sunday to get my car ready for Monday morning when I have to be at work early! He did such a beautiful job too, in spite of the center being in the middle of renovation. The best service I ever had. Thanks again, Demtsom! Mikhail Vydrin, MD More