Back

Audi Brookline

Brookline, MA

4.8
810 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
Contact Dealership

308 Boylston St Rt. 9

Brookline, MA

02445

Directions

By Type

Showing 810 reviews

December 01, 2020

Frank Burgos was excellent to work with. I felt the entire team, starting with the Internet Sales Manager, Marlyn Mejia, were extremely professional and made me feel like an important client regardless More

by Jrobi2323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlyn Figuereo, Frank Burgos
Dec 01, 2020 -

Audi Brookline responded

Hi Jeffery - Thank you for the glowing review! Our customers are our top priority, and it is great to hear that this was reflected in your time working with Marlyn and Frank. Congratulations on your new vehicle and safe travels! We hope to see you back at Audi Brookline for your first oil change!

November 13, 2020

I had a great experience at Audi Brookline - Silvio was very helpful and knew exactly what I wanted. He was flexible and a great salesman to work with. More

by Jamie Au
Recommend Dealer
Yes
Employees Worked With
Silvio Santos
Nov 13, 2020 -

Audi Brookline responded

Hi Jamie - At Audi Brookline it's our goal to help our customers get into the right vehicles for them and we are thrilled that Silvio made this true for you! Thank you so much for your business.

November 05, 2020

I recently had my oil changed at Audi Brookline and couldn't have been more pleased with the experience. The new building is gorgeous and the service staff is friendly and helpful. I'll be servicing my More

by AtlasGenius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Downs, Tim Veiga, Patrick Chahwan
Nov 05, 2020 -

Audi Brookline responded

Thank you for taking the time to share this wonderful feedback! It made our day to see that you enjoyed the service and amenities at Audi Brookline. We're grateful to have earned your continued support and we look forward to impressing you next time!

November 04, 2020

Thank you for perfect service and making purchasing a car a pleasure. Frank Burgos is patient, friendly and knowledgeable. He spent a lot of time explaining the car to me. More

by Janis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Burgos
Nov 04, 2020 -

Audi Brookline responded

Janis - There is nothing we love more than hearing that our customers are enjoying their time at Audi Brookline. Thank you so much for sharing these kind words about Frank! We wish you many safe miles in your new vehicle.

November 04, 2020

I sincerely appreciate Frank's thoroughness, patience, advice; and knowledge base. His guidance enabled me to make a more informed decision about the selection of an ideal vehicle. More

by Francine D Locker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Burgos
Nov 04, 2020 -

Audi Brookline responded

Francine - Thank you for taking the time to review us! It is excellent to hear that Frank delivered such a thorough and professional purchase experience. Congratulations on your new vehicle and safe travels! We hope to see you back at Audi Brookline for your first oil change!

November 04, 2020

Frank was great - I appreciate all of his help. He kept me up to daye on the process and was available every time I reached out. More

by neilhunt50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Burgos
Nov 04, 2020 -

Audi Brookline responded

Thank you for stopping by to commend Frank! We love to hear that he took great care of you and provided communicative service. Enjoy your new vehicle!

October 31, 2020

Juliana was great! She was so professional and knowledgeable about Audi. She helped me find exactly the features and color I was looking for in my new car. Thank you! More

by Alli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juliana Batalini
Nov 02, 2020 -

Audi Brookline responded

Alli - thank you for trusting Audi Brookline to help you purchase the right vehicle. We're glad to hear that Juliana walked you through the sales process. On behalf of all of us, we wish you safe travels!

October 31, 2020

Very poor service Requested winter tyre change on Very poor service Requested winter tyre change on October 19 Got a confirmation e mail twice But was told to reschedule when I showed up More

by mtreddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David and Kervens Noel
Nov 02, 2020 -

Audi Brookline responded

mtreddy, Thank you for your feedback. We regret to hear you had a negative experience. Due to COVID19 we are having longer than normal wait times due to less staffing and staggered appointments for safety of our guests and employees. We would like to do whatever it takes to retain your business. Please reach out at your earliest convenience so we can talk about this matter further. Thank you, Tim Veiga, General Manager tveiga@herbchambers.com

October 28, 2020

Have always had great service. Tony took care of all I had on my list. Wonderful you gave me a loaner car while my car was in shop. Thank You More

by bemcdonald1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony from service.
Oct 28, 2020 -

Audi Brookline responded

Thank you for trusting us with your business! We're grateful to have you as an Audi Brookline customer!

October 28, 2020

Chris Garvin is the best! He is was a joy to work with and made the process so easy. I appreciate his knowledge, candor and sense of humor. More

by MLB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Audi Brookline responded

It was so kind of you to post about your experience with Chris! At Audi Brookline, we strive to deliver a seamless experience for guests and I am glad that came through to you!

...
65
...