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Audi Brookline

Brookline, MA

4.8
810 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 810 reviews

March 09, 2021

Scott in Sales, and Steve in Service worked together to facilitate an easy transition from our old Allroad to our new one. We are very happy with the new car. Scott delivered it to our home, and spent an h More

by sydney_rubin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The very attentive and efficient man who facilitated the loan papers. Top notch!, Scott Pann
Mar 09, 2021 -

Audi Brookline responded

We couldn't have asked for better feedback, Sydney! It's fantastic to hear that Scott and Steve went above and beyond to deliver an exceptional car-buying experience. Welcome to the Audi Brookline family, and congratulations on your new vehicle!

March 04, 2021

Juliana was very nice and let us test drive two Audi models we were interested in. They gave us an amazing deal on a brand new Audi SQ5. However, we felt pressured making a quick decision and unfortuna More

by Schinkem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juliana Batalini
Mar 16, 2021 -

Audi Brookline responded

I'm very sorry that you didn't have a five-star experience with us. We never want our guests to feel pressured so I appreciate you sharing this feedback. I'm so glad that Juliana was able to help resolve your concerns, and if there is anything further that I can do to assist you, please let me know. Thank you for your business, Timothy Veiga - General Manager - tveiga@herbchambers.com

Mar 16, 2021 -

Schinkem responded

Timothy, we traded the SQ5 in for a new A6 Allroad at Prime, of course at a loss. Lesson learned that we should not make a hasty decision on a purchase like this, even if the deal is enticing.

March 03, 2021

Juliana Batalini was amazing! Juliana went above and beyond throughout the entire car purchasing experience. Juliana was able to accelerate the entire buying process to meet all of my specific needs si More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juliana Batalini
Mar 04, 2021 -

Audi Brookline responded

Nick - For you to say that Juliana went "above and beyond" to assist with your purchase makes our day. We are thrilled to hear that she helped your buying process go seamlessly, even from a distance. Thank you for trusting your business with Audi Brookline!

March 01, 2021

Silvio Santos was extremely knowledgeable, had a great, Silvio Santos was extremely knowledgeable, had a great, positive, professional, and enthusiastic attitude. He was able to answer all of my questions More

by Yventura1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex , Scott Pann, Tim Veiga, Silvio Santos, Juliana Batalini
Mar 01, 2021 -

Audi Brookline responded

Yesenia - There are so many compliments in your review which we love! It's fantastic to hear that Silvio made your recent experience five-star worthy and helped you get into a vehicle you love. Congratulations on your Audi Q3! We appreciate your recommendation and look forward to assisting with your first oil change.

February 25, 2021

Audi Brookline has high quality service. Beautiful new facility. Great knowledge of all Audi cars! You pay a premium to go here but the quality is worth it More

by Dave74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Feb 26, 2021 -

Audi Brookline responded

Dave - Thank you for the positive feedback about our service and facilities! We are glad that you can depend on our team for informative care. Safe travels from the Audi Brookline team!

February 24, 2021

Always friendly, helpful and great service. Effective use of technology to make communication and appointments easy. Purchased 2 audi's at this location and will be purchasing a 3rd shortly. More

by N3adams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess
Feb 24, 2021 -

Audi Brookline responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that the team went above and beyond to assist with your purchase. Drive safely in your new vehicle, and we are looking forward to seeing you again at Audi Brookline!

February 18, 2021

Everyone that I encountered at Audi Brookline was super friendly and professional. Service was outstanding! I bought my car there three years ago and I bring my car to Audi Brookline for all services fro More

by lily02445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Feb 19, 2021 -

Audi Brookline responded

We are so grateful for your loyal business and stellar review! Thank you for supporting Audi Brookline, we look forward to welcoming you back next time. Have a wonderful day!

February 16, 2021

The service technicians and front desk staff were very friendly and helpful!! Prices were prohibitively high for service. Did not opt to perform all that was recommended due to cost. More

by or22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Mar 16, 2021 -

Audi Brookline responded

Thank you for taking the time to leave us this review and feedback. We do strive for competitive pricing here, and I would be more than willing to speak with you directly about the cost to see if we can clear up any confusion here. Please don't hesitate to send me an email. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

February 11, 2021

Audi Brookline was great to work with. Professionalism, knowledge, and communication stood out as strong suits, which we greatly appreciated. We would definitely recommend Audi Brookline. More

by Stacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Audi Brookline responded

Thank you for reviewing us, Stacy! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Audi Brookline team. Drive safely, and we hope to see you again down the road!

January 30, 2021

Superb services and attention for to detail. Helpful and not aggressive. Pleasant experience Was willing to drive two hours to purchase the vehicle. Highly recommend More

by dfmcginn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Vautrinot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Mojica
Feb 01, 2021 -

Audi Brookline responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Audi Brookline, and we are proud that we earned your business. We hope that you continue to enjoy your newly purchased vehicle!

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