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Audi Brookline

Brookline, MA

4.8
794 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 794 reviews

March 30, 2021

Silvio was great very professional very knowledgeable and patient. It took me a month to make the decision between a4 and a6. He was very helpful and pleasant More

by Mpflanagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Silvio Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Audi Brookline responded

We appreciate you taking the time to share this great feedback about Silvio! Thank you for giving Audi Brookline your business, it means a lot to hear that you are a happy customer. Safe travels!

March 30, 2021

Great buying experience, friendly staff, Tyler and Kayla worked diligently to locate the car we wanted and were low pressure during the whole process. They were very patient. Thanks!!!! More

by Lakerd66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Audi Brookline responded

This review is music to our ears! Thank you for supporting Audi Brookline and highlighting the great work of Tyler and Kayla. We wish you many safe and happy miles in your new car!

March 24, 2021

Excellent service! Team was very friendly, I got a good loaner. Service was fast. All in all good experience. Site is all new and very pleasant and convenient. More

by Niblo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve - service department
Mar 24, 2021 -

Audi Brookline responded

Thank you for the review! It was our pleasure to assist you here at Audi Brookline, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 18, 2021

It was an amazing experience all the way around. I was taken care by Silvio Santos and Steven Claudio. Fantastic people! Every concern of mine was addressed immediately. I got the car I wanted for the pri More

by gadavidyuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Claudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Silvio Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Audi Brookline responded

Thank you for the great feedback! We are proud to have earned your support and thrilled to hear that you had such a successful experience working with Silvio and Steven. Drive safely in your new vehicle, and congratulations! We hope to see you back at Audi Brookline down the road!

March 09, 2021

Scott in Sales, and Steve in Service worked together to facilitate an easy transition from our old Allroad to our new one. We are very happy with the new car. Scott delivered it to our home, and spent an h More

by sydney_rubin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The very attentive and efficient man who facilitated the loan papers. Top notch!, Scott Pann
Mar 09, 2021 -

Audi Brookline responded

We couldn't have asked for better feedback, Sydney! It's fantastic to hear that Scott and Steve went above and beyond to deliver an exceptional car-buying experience. Welcome to the Audi Brookline family, and congratulations on your new vehicle!

March 04, 2021

Juliana was very nice and let us test drive two Audi models we were interested in. They gave us an amazing deal on a brand new Audi SQ5. However, we felt pressured making a quick decision and unfortuna More

by Schinkem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juliana Batalini
Mar 16, 2021 -

Audi Brookline responded

I'm very sorry that you didn't have a five-star experience with us. We never want our guests to feel pressured so I appreciate you sharing this feedback. I'm so glad that Juliana was able to help resolve your concerns, and if there is anything further that I can do to assist you, please let me know. Thank you for your business, Timothy Veiga - General Manager - tveiga@herbchambers.com

Mar 16, 2021 -

Schinkem responded

Timothy, we traded the SQ5 in for a new A6 Allroad at Prime, of course at a loss. Lesson learned that we should not make a hasty decision on a purchase like this, even if the deal is enticing.

March 03, 2021

Juliana Batalini was amazing! Juliana went above and beyond throughout the entire car purchasing experience. Juliana was able to accelerate the entire buying process to meet all of my specific needs si More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juliana Batalini
Mar 04, 2021 -

Audi Brookline responded

Nick - For you to say that Juliana went "above and beyond" to assist with your purchase makes our day. We are thrilled to hear that she helped your buying process go seamlessly, even from a distance. Thank you for trusting your business with Audi Brookline!

March 01, 2021

Silvio Santos was extremely knowledgeable, had a great, Silvio Santos was extremely knowledgeable, had a great, positive, professional, and enthusiastic attitude. He was able to answer all of my questions More

by Yventura1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Silvio Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex , Scott Pann, Juliana Batalini
Mar 01, 2021 -

Audi Brookline responded

Yesenia - There are so many compliments in your review which we love! It's fantastic to hear that Silvio made your recent experience five-star worthy and helped you get into a vehicle you love. Congratulations on your Audi Q3! We appreciate your recommendation and look forward to assisting with your first oil change.

February 25, 2021

Audi Brookline has high quality service. Beautiful new facility. Great knowledge of all Audi cars! You pay a premium to go here but the quality is worth it More

by Dave74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Feb 26, 2021 -

Audi Brookline responded

Dave - Thank you for the positive feedback about our service and facilities! We are glad that you can depend on our team for informative care. Safe travels from the Audi Brookline team!

February 24, 2021

Always friendly, helpful and great service. Effective use of technology to make communication and appointments easy. Purchased 2 audi's at this location and will be purchasing a 3rd shortly. More

by N3adams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess
Feb 24, 2021 -

Audi Brookline responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that the team went above and beyond to assist with your purchase. Drive safely in your new vehicle, and we are looking forward to seeing you again at Audi Brookline!

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