Audi Brookline

Loyal to Audi Brookline - honest, reliable and kind, 2nd Audi presently and 3rd will be from them Audi presently and 3rd will be from them More

I recently took my Audi to Audi Brookline for a service appointment, and I couldn't be more pleased with the experience. From the moment I arrived, the staff was courteous and efficient. The service adviso appointment, and I couldn't be more pleased with the experience. From the moment I arrived, the staff was courteous and efficient. The service advisor took the time to listen to my concerns and clearly explained the work that needed to be done. Overall, Audi Brookline's service department exceeded my expectations. More

Excellent service and very accomplished with emergency happenings Sales person comes over to talk while waiting for service. happenings Sales person comes over to talk while waiting for service. More

Scheduled an oil change and was told on the phone it would take at most 2 hours. So I decided to wait. It ended up taking over 4 hours. There was no communication to me throughout this process. After would take at most 2 hours. So I decided to wait. It ended up taking over 4 hours. There was no communication to me throughout this process. After waiting over 2 hours and I was finally called up and told that my car was ready. Then the service rep couldn't find my car and told me that it is being washed and it would be ready shortly. After waiting for over another hour I went up to the desk and he only then decided to see where my car was. Waited for some time more then I see my car pulled up to the back entrance. I hear on his walkie talkie that his teammate is saying that my car is ready. But he either ignored it or did not hear it, although I heard it. So I just left the dealership and got in my car and left. No communication or apologies for my situation. I will be taking my business to another audi dealership for sure. More

2 hours for a scheduled oil change when I told them I was going to be waiting. Then they told me I was done and I had to wait another 30 minutes for them to “rinse “ my car. Not an actual wash since it didn’ going to be waiting. Then they told me I was done and I had to wait another 30 minutes for them to “rinse “ my car. Not an actual wash since it didn’t look any different. And 200$ . I won’t be going back. The good thing was that they didn’t make up problems with my car. The mechanics were trustworthy and said my car was all good. More

I had a great experience throughout the whole lease process with Moses and the rest of the team over at Audi Brookline. My experience included fantastic communication and transparency throughout, I wou process with Moses and the rest of the team over at Audi Brookline. My experience included fantastic communication and transparency throughout, I would certainly work with this team again! More

We were greeted at the door and helped right away. We were listened to and to what we wanted and needed for a car We were listened to and to what we wanted and needed for a car More

Buying process was great but have had 2 tires fail and a sensor malfunction in 2200 miles. Left 3 messages for Tim and one with his sales manager - no returned call!!! sensor malfunction in 2200 miles. Left 3 messages for Tim and one with his sales manager - no returned call!!! More

Really helpful service. Courteous people and expert work. Kervens is the beat service associate ever. Really anticipated my needs and helped expedite my service. I am very h Courteous people and expert work. Kervens is the beat service associate ever. Really anticipated my needs and helped expedite my service. I am very happy with Brookline Audi!! More

Ahmad was great. I came in looking for an RS# and he made it happen. Found one arriving by boat in July and put my name on it. It arrived a month early, and within I came in looking for an RS# and he made it happen. Found one arriving by boat in July and put my name on it. It arrived a month early, and within 3 days I drove it out of the dealership. It was a stress and hassle free experience. Could not ask for more. More