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Audi Brookline

Brookline, MA

4.8
810 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 810 reviews

July 01, 2021

Scheduled when I wantedLoaner car availableService Scheduled when I wanted Loaner car available Service completed expedicially Car returned clean/washed Dan- ready, competent, prepared, organized, More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Lattin
Jul 02, 2021 -

Audi Brookline responded

We're so glad our team made this a five-star experience! We appreciate you taking the time to leave us your review! Thank you, George! - Audi Brookline

July 01, 2021

Great customer service as soon as you walk in the showroom. More

by Flex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Veiga
Jul 01, 2021 -

Audi Brookline responded

We appreciate you sharing your great experience with us. We strive to provide the best possible service to anyone that walks in our door. We hope to have the opportunity to work with you again!

June 30, 2021

Scheduling an appointment was easy. Service was relatively quick and professional. Upcoming service options were explained. It was second my time here and so far the experience has been great More

by Heena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Jul 01, 2021 -

Audi Brookline responded

We appreciate your business and your review! Thanks from the Audi Brookline Team, Heena!

June 29, 2021

I scheduled an appointment with Stephanie Bagu to test drive an Audi A5. I drove out of my way with a 50 minute drive, no parking and the worst location for a dealership. After waiting for 30 minutes, I More

by MCON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Bagu
Jul 27, 2021 -

Audi Brookline responded

MCON, We're sorry to hear about this experience. At this time we do not hold vehicles, and another associate showed it and was sold shortly before you had arrived. I truly apologize if this policy wasn't clearly explained to you. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please reach out to me at your earliest convenience. Thank you, Tim Veiga - General Manager tveiga@herbchambers.com

June 28, 2021

Joe’s greeted us before we entered the showroom. We were offered coffee/water and he explained that he would be working with us. Jose and others we met were very professional and very well dressed. We wer More

by bomurf1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Alex.
Jun 29, 2021 -

Audi Brookline responded

This review means more to our team than you know! Thanks for the five-star rating and kind words! - Audi Brookline

June 26, 2021

Service managers are great, they keep you updated. Work is usually top notch. Location is nice if you want to step out for a meal or coffee, but the new building is comfortable for working More

by GTVS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Jun 28, 2021 -

Audi Brookline responded

We are honored to receive your support. Thank you! - Audi Brookline Team

June 25, 2021

Excellent and fair service. There was a delay in getting parts, but they provided a loner car. Complete satisfaction on my part. More

by CTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lattin
Jun 28, 2021 -

Audi Brookline responded

Thank you for choosing Audi Brookline, we appreciate your positive feedback!

June 23, 2021

Extremely impressed especially with the Service Rep, Kervens. He is the best! More

by barshatolin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Jun 23, 2021 -

Audi Brookline responded

We are honored to receive your support of Kervens and our team! Thank you! - Audi Brookline Team

June 22, 2021

After the hurdle of scheduling the appointment through a central function, the actual appointment at the Brookline dealership was excellent. More

by v.m.lewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician who greeted me; Jessica at service desk; technician performing work—all excellent.
Jun 22, 2021 -

Audi Brookline responded

Thanks for your feedback. We hope to work with you again at Audi Brookline.

June 05, 2021

Just buy from Chris. He delivers promises. I'm going to buy all my future cars from him. I didn't negotiate the price or asked for extra. It was fair price and I just took it. More

by AudiQ3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Audi Brookline responded

It means so much to hear Chris gave you such excellent care! Thank you for the awesome five-star review and for coming to buy from Audi Brookline!

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