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Audi Brookline

Brookline, MA

4.8
795 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 795 reviews

June 26, 2021

Service managers are great, they keep you updated. Work is usually top notch. Location is nice if you want to step out for a meal or coffee, but the new building is comfortable for working More

by GTVS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Jun 28, 2021 -

Audi Brookline responded

We are honored to receive your support. Thank you! - Audi Brookline Team

June 25, 2021

Excellent and fair service. There was a delay in getting parts, but they provided a loner car. Complete satisfaction on my part. More

by CTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lattin
Jun 28, 2021 -

Audi Brookline responded

Thank you for choosing Audi Brookline, we appreciate your positive feedback!

June 23, 2021

Extremely impressed especially with the Service Rep, Kervens. He is the best! More

by barshatolin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Jun 23, 2021 -

Audi Brookline responded

We are honored to receive your support of Kervens and our team! Thank you! - Audi Brookline Team

June 22, 2021

After the hurdle of scheduling the appointment through a central function, the actual appointment at the Brookline dealership was excellent. More

by v.m.lewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician who greeted me; Jessica at service desk; technician performing work—all excellent.
Jun 22, 2021 -

Audi Brookline responded

Thanks for your feedback. We hope to work with you again at Audi Brookline.

June 05, 2021

Efficient friendly fast service, the dealership was clean and comfortable to wait at while car was being serviced, friendly attentive and thorough staff, recommend getting car serviced at this dealer More

by Salma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lattin
Jun 07, 2021 -

Audi Brookline responded

Thanks for choosing Audi Brookline for your service needs! We look forward to your continued business.

June 05, 2021

Just buy from Chris. He delivers promises. I'm going to buy all my future cars from him. I didn't negotiate the price or asked for extra. It was fair price and I just took it. More

by AudiQ3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Audi Brookline responded

It means so much to hear Chris gave you such excellent care! Thank you for the awesome five-star review and for coming to buy from Audi Brookline!

June 04, 2021

Very good customer service- listened to requests and responded appropriately- car ready on time - makes the process of getting the car serviced easy - thank you More

by nashea09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kervens
Jun 04, 2021 -

Audi Brookline responded

Thanks for the positive feedback! We're glad you enjoyed your visit to Audi Brookline!

May 29, 2021

Our Audi A4 struck an object on the highway in the Boston area, 150 miles from home in CT. Audi Brookline found extension damage to underbody, and repaired it all! Technician performed extensive road testing More

by mikeertel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan
Jun 03, 2021 -

Audi Brookline responded

We appreciate you taking the time to leave us your review! We're so happy our team could help turn this experience around for you! Thank you for the rating! We wish you luck on the rest of your journey! - Audi Brookline

May 29, 2021

Jessica is fantastic! She took care of all the issues we had with our vehicle, kept us apprised of when it would be done and made sure everything was taken care of. Thank you Jessica . More

by NNahata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pratt
Jun 01, 2021 -

Audi Brookline responded

We're so glad Jessica could take care of you. Thanks for choosing Audi Brookline!

May 29, 2021

Not happy for service. Car problem didn't fixed which I was charged and paid. I want my car problem to be fixed at NO addition additional fee More

by John L
Recommend Dealer
No
Employees Worked With
Dan Lattin
Jun 15, 2021 -

Audi Brookline responded

John, We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please contact me at your earliest convenience to discuss this in more detail. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

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