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Audi Brookline

Brookline, MA

4.8
810 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 810 reviews

October 21, 2021

Timely service well executed. Loaner nice. Contact with Patrick was efficient and effective. Also, nice to be in new Brookline Audi shop. More

by BillSeltz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick in Service.
Oct 21, 2021 -

Audi Brookline responded

Thank you for the great review of Audi Brookline! We appreciate your support and look forward to your next visit!

October 19, 2021

Easy to make an appointment. Quick drop off.Loaners Easy to make an appointment. Quick drop off. Loaners readily available. Professional and pleasant staff. More

by Maureen C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Oct 20, 2021 -

Audi Brookline responded

Thank you for your review, Maureen! See you next time at Audi Brookline!

October 15, 2021

Every employee I worked with was courteous and knowledgeable. Work performed was what was described More

by Niels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noel Kervens
Oct 18, 2021 -

Audi Brookline responded

Our team would like to thank you for the awesome review and rating! We're so happy we provided five-star care to you and made your visit so enjoyable! We'll see you next time! - Audi Brookline

October 14, 2021

Top notch customer and car service, will continue to bring my car here for all my service needs. More

by G.Volmar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan
Oct 14, 2021 -

Audi Brookline responded

Thank you so much for coming to see us! We are glad to have you in the Audi Brookline family! See you next time!

October 13, 2021

Always received prompt and courteous service.This from Always received prompt and courteous service. This from salespeople. Service desk and repair people. Even providing a loaner when needed. More

by bemcdonald1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan
Oct 13, 2021 -

Audi Brookline responded

Thank you for choosing Audi Brookline for all of your automotive needs!

October 06, 2021

Really unimpressed with this dealership. I got a car in the end so I guess they deserve some credit there, but the salesperson felt inattentive to me, didn't walk me through the process, just threw car key More

by Mitch
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Bagu, Felix Mojica
Oct 25, 2021 -

Audi Brookline responded

Mitch, I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. I would love to speak to you further about this matter, and come to a resolution. Please contact me at your earliest convenience. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

Oct 26, 2021 -

Mitch responded

I emailed him yesterday but he never responded

Dec 27, 2021 -

Mitch responded

Still no response from them - totally an empty promise to make it better

October 06, 2021

Ahmud exceeded my highest expectations in providing me with the right car at the right price at the right time. Thanks! More

by Landriganmary@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmud
Oct 07, 2021 -

Audi Brookline responded

Congrats on your new ride! Ahmud and our team appreciate your high rating! See you next time!

Oct 07, 2021 -

Landriganmary@gmail.com responded

Thank you all for your help!

October 01, 2021

Everyone was very helpful. But I do not understand why the insurance company could not be billed directly More

by Mrobi 1221
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Oct 04, 2021 -

Audi Brookline responded

Thank you for your honest review. If you have any questions regarding your billing, please feel free to reach out. Thanks, Timothy Veiga - General Manager - tveiga@herbchambers.com

September 30, 2021

Dan was wonderful to work with, profesional, diligent & very customer focused, he listened to all my concerns and returned the vehicle before promised! More

by Anitza Arellano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Lattin / Service Advisor
Oct 01, 2021 -

Audi Brookline responded

Anitza, Thank you for the five-star review! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Audi Brookline

September 30, 2021

My experience at this dealership was extremely satisfying. My issues were dealt with professionally and with courtesy. I left feeling glad I had come in. More

by ikgross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Sep 30, 2021 -

Audi Brookline responded

Thank you so much for the kind review! It was a pleasure having you visit us here at Audi Brookline and we hope we can be of service to you again in the future!

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