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Audi Brookline

Brookline, MA

4.8
795 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 797 reviews

November 06, 2021

Great service experience overall. Kervens helped me get my car ready and on-time and looked for the most cost effective option. Once he got a hand on my car’s file, he sent important updates via text. The More

by GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens from Audi Brookline
Nov 09, 2021 -

Audi Brookline responded

Thank you for trusting Audi Brookline with your vehicle! We're glad you had a great experience with Kervens & the team and we hope we can be of service to you again in the future. Take care!

November 05, 2021

Do not trust this dealer. I had over 6,000.00 of repairs that were quoted that were not necessary. They had my car over two weeks and never gave the loaner they promised. Everyday I was told my car was next More

by Tanya
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Audi Brookline responded

Tanya, Thank you for your review of Audi of Brookline. The services we suggested were recommendations only, and I apologize for any miscommunication we may have caused. I would love to speak to you further about this matter, and come to a resolution. Please contact me at your earliest convenience. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

November 01, 2021

The staff at Audi Brookline are superb. They have great customer service skills and treat you with so much respect. The management staff was completely transparent. I would recommend Audi Brookline to anyo More

by Sullivan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Claudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pierre Bonilla, Douglas Quintana , Emile Salem
Nov 01, 2021 -

Audi Brookline responded

Thank you for your review, Sullivan! We're so happy to hear that the staff at Audi Brookline were helpful during your visit! We look forward to seeing you next time!

October 31, 2021

We are a 2 Audi family .Love the cars . Appreciate the We are a 2 Audi family . Love the cars . Appreciate the quality of both service and excellence in auto mechanics . Well trained staff! Aram Gregor More

by rth0405
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 02, 2021 -

Audi Brookline responded

Thank you for taking the time to share this wonderful feedback about Aram and our team here at Audi Brookline! We appreciate your business and look forward to seeing you next time!

October 28, 2021

The team at Audi Brookline is knowledgeable, informative, and responsive to customer needs. Many thanks to Aramayis. More

by dannamauch
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Oct 28, 2021 -

Audi Brookline responded

We appreciate you taking the time to share this wonderful feedback and can't wait to pass it along to Aramayis and the team! Thanks for trusting Audi Brookline with your business and please don't hesitate to reach out if we can be of service again in the future!

October 28, 2021

The dealership is one of the most impressive facility I have visited.Spotless and friendly. More

by Brendan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Audi Brookline responded

Thank you for the amazing feedback, Brendan! It was a pleasure having you visit us here at Audi Brookline and we hope to see you again next time!

October 26, 2021

They are very nice and very professional, I really enjoyed how easy it was to have my car fixed by them More

by AHanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervens
Oct 26, 2021 -

Audi Brookline responded

Thank you for the kind comments about our team! We appreciate you trusting Audi Brookline with your business and hope we can be of service to you again in the future!

October 21, 2021

Timely service well executed. Loaner nice. Contact with Patrick was efficient and effective. Also, nice to be in new Brookline Audi shop. More

by BillSeltz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick in Service.
Oct 21, 2021 -

Audi Brookline responded

Thank you for the great review of Audi Brookline! We appreciate your support and look forward to your next visit!

October 19, 2021

Easy to make an appointment. Quick drop off.Loaners Easy to make an appointment. Quick drop off. Loaners readily available. Professional and pleasant staff. More

by Maureen C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis
Oct 20, 2021 -

Audi Brookline responded

Thank you for your review, Maureen! See you next time at Audi Brookline!

October 15, 2021

Every employee I worked with was courteous and knowledgeable. Work performed was what was described More

by Niels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noel Kervens
Oct 18, 2021 -

Audi Brookline responded

Our team would like to thank you for the awesome review and rating! We're so happy we provided five-star care to you and made your visit so enjoyable! We'll see you next time! - Audi Brookline

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