Audi Brookline

Easy process. Very good results. A pleasure to deal with.. They even provided a quick ride home to my door. with.. They even provided a quick ride home to my door. More

Kervens Noel was great. He set up the inspection, had a tire replaced, and then did the service. He was extremely professional. tire replaced, and then did the service. He was extremely professional. More

I wish I could give an outstanding review to a great dealer that represents a great brand like Audi, however in this case I cannot. I am a three (3) Audi owner and I love the cars. I own a 2018 dealer that represents a great brand like Audi, however in this case I cannot. I am a three (3) Audi owner and I love the cars. I own a 2018 Audi A4 and a 2018 Audi Q5 which my wife drives and I traded in a 2018 Audi A5 for a CPO 2021 Audi S5 Quantum Gray Premium Plus. I got a decent trade and I bit the bullet on a preowned 2021 with 7K on it. Ahmad Naheem was the Audi Specialist that assisted who was friendly and helpful and I also dealt with Steven Claudino who was helpful and worked with me in closing a decent deal on the trade on my 2018 A5. The issues started when I went in and began to deal with the finance group and began working with Douglas Quintana. Douglas was rushed unorganized and seemed to be unable to sit and explain everything in detail. I never left wit the full rundown of the final sale document although it was shown to me. the worst part of my dealings with Douglas is after leaving the dealership and driving over an hour back home, I get a call that 3 documents that needed to be signed for out of state registration had to be signed. bear in mind I could not take possession of the car until out of state registration was completed!! I had to drive up to Brookline and sign three documents and drive back home for this mistake from him rushing through the process. Secondly, I paid $1,000 to have the Simonize Ceramic Coating applied to the paint of the vehicle, I am a big believer of the Ceramic Coating. I have paid various amounts to have ceramic coating put on "properly". I this case after the car was delivered and I got it home the following day. I noticed that it was not applied correctly. 1.). there was no paint correction since there are swirl marks in the paint and 2.) there are sap and imperfections in the paint that prove that there was no paint correction or buffing prior to the ceramic coating being applied. I feel that since this ceramic coating wasn't not applied the $1,000 should be refunded to me. More

We were very happy with the service we received at Audi Brookline. Kerven was very helpful and explained what needed to be done. They honored their promise that I would receive a full car detailing next t Brookline. Kerven was very helpful and explained what needed to be done. They honored their promise that I would receive a full car detailing next time I brought the car in for service. They are always very pleasant and helpful. Having a loaner car for the day is a major plus. More

Buying our car in Brookline Audi was a really nice experience. Everyone we interacted with was friendly and knowledgeable. experience. Everyone we interacted with was friendly and knowledgeable. More

Excellent service, both service agent and technician. Explained well car diagnosis and work that were recommended. Explained well car diagnosis and work that were recommended. More

Very communicative, smooth transaction experience, Felix was very helpful throughout the car delivery process, thanks a lot! was very helpful throughout the car delivery process, thanks a lot! More

Very professional. Gave me a loaner even though I changed my appt from 20k to just oil change. my appt from 20k to just oil change. More

The service was excellent but it did bother me that there were several people without masks. were several people without masks. More

Noel Kerven’s service was excellent - he made everything smooth for me ;was incredibly detailed and patient and communicated with me consistently to update me. What I also appreciated about Kervin was his w smooth for me ;was incredibly detailed and patient and communicated with me consistently to update me. What I also appreciated about Kervin was his warmth and sincerity. All in all I had the best experience at a dealership that I’ve ever had- and will be back! More