Audi Brookline

Drove in from Worcester to check out and test drive an advertised vehicle. Was greeted immediately by Ujwal Khadi. He guided us through the appropriate procedures to test drive the car and assisted with g advertised vehicle. Was greeted immediately by Ujwal Khadi. He guided us through the appropriate procedures to test drive the car and assisted with getting fair quotes for trading in our old car. We found UJ to be engaging and knowledgable and comfortable to speak with. We felt very informed about the vehicle we were interested in and this led to a purchase on that day. It included a walk through and set up for driving off the lot. Alex Fine assisted us with the financials. Alex was very accepting of what our needs were. There was a slight push for additional Audi products but we were never made to feel uncomfortable with our choices. There were times we needed additional explanations and specifics about our financing options. Alex handled our questions expertly. Both Audi employees provided excellent costumer service, as did a number of others helping with the preparation of our purchase. Follow-up for registration and financing has been smoothly completed. Though we like our dealership near Worcester, we are very pleased we made the trek out Brookline. More

Went out of their way to fit in a flat tire at 4:00 on a friday friday More

Easy car buying experience with Mike. He was knowledgeable about the vehicle and its features. He was knowledgeable about the vehicle and its features. More

Audi Brookline always goes above and beyond to service our automobiles. I appreciate the timely updates, the use of a loaner car, and the customer-friendly service advisors. our automobiles. I appreciate the timely updates, the use of a loaner car, and the customer-friendly service advisors. More

Excellent customer service and willing to go the extra mile to find exactly what I needed within my budget. Moses was in constant communication throughout the whole process. mile to find exactly what I needed within my budget. Moses was in constant communication throughout the whole process. More

They treated me like a princess. And kept my costs to a minimum, and in a timely manner. And kept my costs to a minimum, and in a timely manner. More

Ujwal Khadi was a wonderful sales person - he was polite, efficient and kind. Knows a lot about cars- glad he helped me to secure the lease on my new Audi Q4 E-tron! polite, efficient and kind. Knows a lot about cars- glad he helped me to secure the lease on my new Audi Q4 E-tron! More

Luis and Paul were outstanding service advisors. Luis wrote up the service I needed and which was done to my satisfaction. On the way out, Paul helped to explain some features of the car I didn't Luis wrote up the service I needed and which was done to my satisfaction. On the way out, Paul helped to explain some features of the car I didn't know about (Still haven't read the instruction manual). Even though the salesperson that sold me the car explained some of the features, I still suggest that a class be arranged a month after buying a car be held for those that still don't understand all the features. More

The dealership was thorough,responsible, and customer service oriented. They c provided transportation when the work proved more complicated than anticipated. service oriented. They c provided transportation when the work proved more complicated than anticipated. More

Great customer service interaction…clear communication, great at setting expectations. Loved the video walkthrough and communicating via text. great at setting expectations. Loved the video walkthrough and communicating via text. More