Audi Bloomington Normal

Overall Experience - Purchase of a Used car Agreed on a price of $24800 on a Acura TL 2010. We sat down to finalize the paperwork that evening when I was told by the General Manager that there Agreed on a price of $24800 on a Acura TL 2010. We sat down to finalize the paperwork that evening when I was told by the General Manager that there is an additional cost of $389 for the interior application of Permaplate which is a mandatory application that Grossinger does for all their used cars. Upon inspecting the interior of the vehicle, I noticed stains on the arm rest of the back seat and I questioned the effectiveness of Permaplate. We then decided to take delivery the next day after the clean-up of the spots. Next morning, I called up Grossinger Auto, Lincolnwood, and their Normal store and was told that Permaplate is a customer request application-not mandatory as the General Manager claimed. Having presented the info, the General Manager finally agreed to waive the Permaplate cost with great reluctance. Later that day, upon close inspection of the both front seats folds they were loaded with dirt, hair, crumbs and dust. Having e-mailed the photographs of the front seat to the salesman, I was told to bring back the car to have it vacuumed. . Now the point I have to address is that if Permaplate is a mandatory process why were the seats not cleaned before its application. Well the age old definition of a "USED CAR SALESMAN" fits very well here. Was Grossinger Motors honest and truthful about the permaplate application? Well the answer lies in the following. I asked the General Manager that since permaplate was already applied to the vehicle interior, if he could honor its benefit such as its warranty etc and its documentation. His reply was that since I did not pay for it, I will not be eligible for its benefits. That was an HONEST ANSWER if the vehicle had the permaplate application (or not). More

Good Sales /Buying Experience with new AUDI Scotty L. & several other staff were diligent and straightforward throughout . With Rayhana P. we learned about our new AUDI Q along with Scotty. Scotty L. & several other staff were diligent and straightforward throughout . With Rayhana P. we learned about our new AUDI Q along with Scotty. Sales closer Jami T is efficient and helpful with a dignified approach to selling after care products. Looking forward to getting more educated about AUDI technology/features, buying a few accessories and our first dealer service experience. Hence we can't offer an opinion on the service side of this recently renamed dealership. Kathleen & Bill C. More

Great deal, great service Abel took excellent care of us and made sure everything was in tip top shape! Buying a car was so easy and hassle free. I definitely look forward to w Abel took excellent care of us and made sure everything was in tip top shape! Buying a car was so easy and hassle free. I definitely look forward to working with this company on our next purchase. More

We just went looking for a used car and Abe (used car manager) was putting up stickers on some cars on the lot. He answered all our questions and was very knowledgeable with their inventory's...... What manager) was putting up stickers on some cars on the lot. He answered all our questions and was very knowledgeable with their inventory's...... What a breath of FRESH AIR Grossinger brings to Normal, IL (oh did I say this was on a Sunday?) YEP!!!! More