Audi Bloomington Normal

Phenomenal experience with this dealership without even setting foot inside. Purchased my dream vehicle and Alex and Wilson both made the whole process smooth and simple. My Crosstrek was quickly and conve setting foot inside. Purchased my dream vehicle and Alex and Wilson both made the whole process smooth and simple. My Crosstrek was quickly and conveniently delivered to me here in Arkansas. Great customer service and the car is even better than anticipated! 🥳🙌 ⭐⭐⭐⭐⭐ More

I ordered a part for my vehicle and tried to get ahold of the dealer to get the status of the part and no one would answer even when a salesman tried twice. Went in and was told by a pink hair girl it shoul the dealer to get the status of the part and no one would answer even when a salesman tried twice. Went in and was told by a pink hair girl it should be in tomorrow and I would get a text or email. 2 days later and went in and she told me they had accidentally given my part to someone else and now the part is back ordered for 2 months. I needed this part to put my intake back together and now will have to find somewhere else and wait for them. More

Everything was great except for them paying off my Buick. After 2 weeks of owning the Subaru, I had to make a payment for the Buick that I wasn't counting on. After 2 weeks of owning the Subaru, I had to make a payment for the Buick that I wasn't counting on. More

Dealer sold the car to someone else for more money after we already agreed deal. No Business ethics. we already agreed deal. No Business ethics. More

The dealership sold me a new audi. Prior to me purchasing, a recall for the airbag went into effect. They proceeded to still sell me the new audi with an open recall on September 9, 20 Prior to me purchasing, a recall for the airbag went into effect. They proceeded to still sell me the new audi with an open recall on September 9, 2022 which is federally illegal. The manager on the phone said the recall must have slipped through the cracks when I purchased the vehicle. I would not have bought the car if I was aware an airbag recall was active on it. I’ve reached out to audi corporate for a solution as this was an illegal sale. It put my safety at risk driving the vehicle and I would have purchased a different vehicle if I knew this vehicle had this recall active. Audi broke the law to get me to buy the car. Great to know audi valued a sale more than the law and my safety More

All issues were resolved to my satisfaction. There was a question about the cost of the remote start install but Karly, the office tech, handled all my questions and got clearance for a previous There was a question about the cost of the remote start install but Karly, the office tech, handled all my questions and got clearance for a previous quote More

If you're looking for the worst possible customer experience, please head to Audi Bloomington Normal right away! Spoke with Brett Herrin last evening - we agreed on price and financing. I told him I' experience, please head to Audi Bloomington Normal right away! Spoke with Brett Herrin last evening - we agreed on price and financing. I told him I'll be driving from almost 4 hours away and want no surprises - he assured me he'll have the car ready and have it marked as "sold". Cut to today and 2.5 hours into my trip, I get a call from James Navarro saying that car has been sold and there's nothing they can do about it. Brett refused to answer my calls and I couldn't reach their general managers (Victor Malkom, Jose Chavez) either because they were conveniently "unavailable". I requested James to sell me another comparable vehicle they have in their inventory for the same price and he refused that too. Left them an email and haven't heard back on that either. I cleared my day to make this trip and am left with just a ton of frustration and disappointment. Why would you do this to me Audi Bloomington Normal? What did I ever do to you? I agreed to your quoted price and yet you treat me like this. You could've just told me you didn't want my business and I would've gone away. Extremely unprofessional and disappointing experience - I would give zero stars if I could! More

My wife and I wanted an Audi 5... we owned a sports car several years ago and we thought we'd check out Audi dealer in Bloomington.. We went to look but Brayden Miller did a great job of giving us a deal several years ago and we thought we'd check out Audi dealer in Bloomington.. We went to look but Brayden Miller did a great job of giving us a deal we could take. We leased it in November and loving it...but there are so many bells and whistles we're going to go back for another review. We couldn't be happier with our Audi. More