Audi Beverly Hills - A Fletcher Jones Company - Service Center

What to say! The service department in this place will make us an Audi family for life. I should say Carlos Lazlo will, who consistently does an outstanding job in every aspect of customer service. It be make us an Audi family for life. I should say Carlos Lazlo will, who consistently does an outstanding job in every aspect of customer service. It begins with efficient and friendly intake, continues with excellent communication and ends with a car that stays in “good as new” shape. Carlos consistently exceeds our expectations. More

Everyone at Audi Beverly Hills is super professional and helpful. In particular, Carlos was excellent at communicating and getting the work done on time. Great customer service advisor. helpful. In particular, Carlos was excellent at communicating and getting the work done on time. Great customer service advisor. More

I honestly don't know why you would take your Audi anywhere else. This is by far the easiest, newest, cleanest and best service facility I have found, hands down. My service advisor was Carlos L anywhere else. This is by far the easiest, newest, cleanest and best service facility I have found, hands down. My service advisor was Carlos Lazo, who I highly recommend. He has excellent communication skills (including listening - which is important!), was thorough, respectful, and friendly. He explained everything to me in a clear and easy to understand way and the entire process was very transparent. Kudos to Carlos and to Audi Beverly Hills. They have made a life-long customer out of me. More

Always great service at Audi Beverly Hills. Great communication in keeping me informed re status of the car so that I can plan accordingly. Highly recommend. communication in keeping me informed re status of the car so that I can plan accordingly. Highly recommend. More

Carlos is great! He took care of my service needs & was above & beyond with his customer service! I will always come back to him whenever my car needs any maintenance. above & beyond with his customer service! I will always come back to him whenever my car needs any maintenance. More

Carlos is hands down the best service representative that I've ever worked with for any car. He always makes the experience quick and easy and takes care of any issue that I may have. He's understanding an I've ever worked with for any car. He always makes the experience quick and easy and takes care of any issue that I may have. He's understanding and always takes care of his clients Carlos is the only Audi Beverly Hills service rep that I work with. I am now on my third straight Audi, and I only work with him More

I purchased my A8L from Audi B.H. in 2017 and have enjoyed every moment of diving it. Maintenance can be a bit pricey, but I understand you get what you pay for! My service advisor Carlos has always b enjoyed every moment of diving it. Maintenance can be a bit pricey, but I understand you get what you pay for! My service advisor Carlos has always been great... even remembering the small things like my favorite college football team. Thanks guys for keeping my car the beastly driving machine it is. More

My service advisor at Audi Beverly Hills, Carlos Lazo, made the service experience for my A6 quick and easy. He was upfront about the additional work that needed to be done and the price was fair. Profess made the service experience for my A6 quick and easy. He was upfront about the additional work that needed to be done and the price was fair. Professional. I’ll be back, Carlos. More

Yulissa was wonderful to work with. She was helpful and always let me know the status of my vehicle. She told me what was wrong and offered the services that the vehicle needed. The service department wa always let me know the status of my vehicle. She told me what was wrong and offered the services that the vehicle needed. The service department was clean and the staff greeted me right away and was very friendly. The car was washed and delivered as promised. More

Every time I come in Carlos always exceeds my expectations and exemplifies great customer service. This gentleman is great to work with and being that I live closer to 2 other Audi dealerships it expectations and exemplifies great customer service. This gentleman is great to work with and being that I live closer to 2 other Audi dealerships it is because of him I keep returning to Audi BH. More