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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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January 14, 2015

just perfect Ken is very helpful and extremely welcoming, warm and professional. Thank you so much for everything (I need to add some words to complete 25 word More

by stephanoliel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Jan 14, 2015 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you so much for your feedback! I'm so happy to hear that you enjoyed your visit. If you have any questions or need future assistance of any kind, please don't hesitate to contact us. Heather Lewis, Client Care Manager

December 05, 2014

What a difference a zip code makes. I have purchased and had serviced 3 Audis from Santa Monica Audi. On every level the service there is unacceptable: patronizing, arrogant, disrespectf More

by Scotia626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Woodson.
Dec 08, 2014 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for sharing your feedback. I'm pleased to hear that our team here at Audi Beverly Hills worked together to make your visit pleasant and memorable! If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

December 03, 2014

repair Christopher kept me up to date with everything going on with the vehicle in a real time update. Very accommodating and pleasant. He handled this with More

by Pbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Woodson
Dec 03, 2014 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for your feedback on your service. I am glad to hear that Christopher was able to provide you with 5-Star service and keep you up to date on your vehicles progress. If any questions should arise, feel free to reach out. Heather Lewis Client Care Manager

November 08, 2014

KEN KRITZER IS THE BEST!!!! Ken is great and everyone at Audi Beverly Hills goes above and beyond to make your visit quick, easy, and super convenient. Love the convenient hours. More

by lisamkatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Nov 10, 2014 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for taking the time to share your feedback. I'm very pleased to hear that Ken always takes excellent care of you. If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

November 06, 2014

LOVED IT! came in at 6:45 last Friday with a headlight out. the place closed at 7 (and i can't remember the name of the guy that helped me!) but they fixed the More

by dneustad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Bradley
Nov 10, 2014 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Dave, Thank you for sharing your feedback. I'm so pleased to hear that our team took excellent care of you during your visit. If you need any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

October 08, 2014

Service rating for Audi of Beverly Hills Chris took care of me today. He was friendly, well informed and accommodating. I will definitely be back to see Chris at Audi of Beverly Hills for my More

by Levandeden
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Spartalis
Oct 13, 2014 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for sharing your feedback. I'm so pleased to hear that Chris took excellent care of you during your visit. If you have any questions or need additional assistance of any kind, please don't hesitate to contact us. Heather Lewis, Client Care Manager

September 29, 2014

Great Service! I'm always happy with the service I get from Ken Kritzer and Beverly Hills Audi. I wouldn't think of taking my Q5 anywhere else for service. More

by alicia.derossett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Oct 06, 2014 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for your review. I'm very pleased to hear that Ken has taken excellent care of you and your beautiful Audi Q5. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

September 24, 2014

Great Customer Service Christopher was extremely professional, personable and helpful. Getting a loaner car was very easy as well and a car was made available to us promptly More

by MaryamGueramian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Woodson
Sep 26, 2014 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for your feedback. I'm so pleased to hear that Christopher took excellent care of you during your visit. If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

September 19, 2014

Owner Ken Kritzer was superb He kept in touch with me regarding the work on my Q5 When I picked up my car he explained everything More

by Millyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Sep 19, 2014 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for taking the time to share your feedback on your experience working with our service team! If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

September 12, 2014

Customer service They have great customer service usually. Sometimes they give you hard time for getting appoinment for service. Great technician. I think they need bi More

by sahand.benshian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Sep 15, 2014 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for taking the time to leave your feedback. I am glad to hear that we provided great customer service for you. We often suggest appointments for service because it helps us to be prepared for your vehicle's arrival and can expedite the process of getting your vehicle serviced and back to you in a timely manner. If we can be of any further assistance, please do not hesitate to contact us. Heather Lewis, Client Care Manager

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