Audi Beverly Hills - A Fletcher Jones Company - Service Center

Carlos has been my go to guy for over 6 years. I will keep coming back to Audi because of people like him. But I have to say no matter who the service advisor is, the service is exceptional. This time, I keep coming back to Audi because of people like him. But I have to say no matter who the service advisor is, the service is exceptional. This time, I was attended to by George. And I received the same level of attention and care. The communication is excellent. Cannot ask for better customer service. More

Terrific, prompt, friendly service. Ken is terrific. Process with drop-off, loaner car, & return/pick-up could not have been smoother. I was very comfortable with the COVID-19 protocols. Process with drop-off, loaner car, & return/pick-up could not have been smoother. I was very comfortable with the COVID-19 protocols. More

Communication about the repair on my Audi was excellent! Carlos goes the extra mile to ensure that the experience is hassle-free. It’s very efficient & quick. A loaner is almost always available, which is s Carlos goes the extra mile to ensure that the experience is hassle-free. It’s very efficient & quick. A loaner is almost always available, which is super convenient! More

Great experience and communication with my primary contact at Audi. Wasnt expecting extensive repairs but was gladly surprised with how professional and smooth things happened contact at Audi. Wasnt expecting extensive repairs but was gladly surprised with how professional and smooth things happened More

The service I received was excellent, very thorough and efficient. I was able to take my vehicle in immediately and was returned to me in a very timely manner. I would recommend anyone who needs to have efficient. I was able to take my vehicle in immediately and was returned to me in a very timely manner. I would recommend anyone who needs to have their vehicle service to come here always. More

Carlos Lazo was fantastic to work with. He was able to help with my Audi needs when others did not understand the problem. I would HIGHLY RECOMMEND! He was reliable, pleasant, thorough, dependable and ma help with my Audi needs when others did not understand the problem. I would HIGHLY RECOMMEND! He was reliable, pleasant, thorough, dependable and made sure the entire problem was taken care off. Thank you Carlos. I will see you next time. More

Service is always superb with Carlos. I’ve known him since his days at Volvo many years ago and there is no better! A real class act who knows what customer service is all about. Simply the best. since his days at Volvo many years ago and there is no better! A real class act who knows what customer service is all about. Simply the best. More

Carlos is the best service advisor I’ve ever dealt with. He’s honest, extremely knowledgeable, and makes the entire process so easy and straightforward. I highly recommend Audi service of Beverly Hills and He’s honest, extremely knowledgeable, and makes the entire process so easy and straightforward. I highly recommend Audi service of Beverly Hills and I urge all customers to ask for Carlos. You will not be disappointed! More

The customer service that Carlos provides is 1/2 the reason we love our Audi! He’s communicative, honest and friendly. Every time I’ve needed to go in he’s there with a smile and story. reason we love our Audi! He’s communicative, honest and friendly. Every time I’ve needed to go in he’s there with a smile and story. More

Carlos is great! Super responsive and knowledgeable. Helpful and every way! Glad to have found such a great service center with great service and a lovely facility. Helpful and every way! Glad to have found such a great service center with great service and a lovely facility. More